Below average experience

Norwegian Jade Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 7

Overall rating:

3 out of 5
Verified Review
Norwegian Jade

21 Night Arabian Odyssey (Rome To Dubai)

Sail date: November 07, 2019

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11536

Traveled as: Singles/Friends

Reviewed: 3 months ago

Review summary

Overall, this cruise gets a grade of C- from me. I have been on other Norwegian cruises which were much better. The staff seemed new and inexperienced. The left hand did not seem to know what the right hand is doing. I would not recommend it.

Embarkation

1 out of 5
Embarkation was horrible!! Have done over 2 dozen cruises, have never seen anything this bad.

Ship experiences

Food and Dining

3 out of 5
Food in main dining room was just OK. Specialty dining was excellent.

Onboard Activities

3 out of 5
Staff leading the ship activities were OK. Nothing special.

Entertainment

3 out of 5
Suspect having a great show for 21 nights is difficult. Most of the shows were just OK, however, the final show was spectacular.

Children's Programs

Did not travel with children and did not visit the children activities areas.

Service and Staff

2 out of 5
The cabin steward was EXCELLENT. Waiters in the specialty restaurants were very good, but wait staff in the main dining room were poor. Ship personnel at the front desk seemed uninformed and would contradict one another. My ship card would not open the door of my cabin. I had to return to the desk 3 times; finally raising my voice and being assertive to get front desk staff to offer another plan that finally got my ship card and cabin door working.

Ship Quality

3 out of 5
The ship and bathrooms in public areas were clean.

Cabin / Stateroom

3 out of 5
Being mid-ship was excellent. We did not have to walk far for the theater, food, or excursions. The king bed was turned into 2 single beds for my roommate and I. Mattress and bedding was comfortable. Had good space in the bathroom. The balcony was small but adequate for 2 chairs and small table.

Ship tip

Complain until the staff make the situation right. You shouldn't have too, but there is no alternative.

Ports of call

Piraeus (Athens), Greece

2 out of 5
Did the EXCLUSIVE tour in Athens offered by Norwegian. Save your money!! The guide was horrible. She would leave us; walked as if she was going to put out a fire; spoke English but difficult to understand; and we had to find the bus on our own to return to the ship.

Kusadasi (Ephesus), Turkey

4 out of 5
The Norwegian sponsored guide to Ephesus was outstanding!! He moved amongst the group offering to take pictures; was very knowledgeable, and led the group professionally.

Rhodes, Greece

4 out of 5
Again, a good experience with a guide and tour sponsored by the ship.

Limassol, Cyprus

3 out of 5
The guide spoke English but was very very difficult to understand. Despite that she lead us through some great sights.

Haifa, Israel

5 out of 5
We chose an independent private tour sponsored through Delta SkyMiles. So very glad we did!! These folks were tremendous. An excellent tour and guides.

Port Said, Egypt

3 out of 5
Wonderful. The Norwegian sponsored guide was knowledgeable and paced the group well. A local lunch served was excellent.

Suez Canal Transit

4 out of 5
Cruising through the Suez Canal was fantastic.

Safaga (Luxor), Egypt

4 out of 5
The Norwegian sponsored guide was good and a local lunch was excellent.

Aqaba (Petra), Jordan

3 out of 5
Have been to Petra before. This excursion did not give you enough time to enjoy Petra. Had time to only see the Treasury, have lunch and go back to the bus.

Salalah, Oman

3 out of 5
The port excursion was good. Guide had a fantastic sense of humor and was very knowledgeable. Sadly, a passenger died while aboard ship. Felt terrible for the family. Was interesting watching Omani officials frustrate the ship's officers from our balcony.

Fujairah, U.A.E.

4 out of 5
We did the excursion out to the sand dunes. EXCELLENT!

Abu Dhabi, U.A.E.

4 out of 5
Loved the tour. We did a riding tour of the city and high tea at the palace hotel.

Dubai, U.A.E.

4 out of 5
We had a private tour sponsored by Norwegian. The guide was excellent.

Disembarkation

3 out of 5
Getting off the ship wasfar better than getting on it. However, Norwegian gets low marks for the process used to connect us with the private guide they arranged.
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