Norwegian Jade Cruise Reviews - Reviews

The ship was clean but very out dated. Purchased the beverage package as an average cost of a drink is $ 7-9 including beers ( a bottle of water is not included in your package ). The first 2 days we were at sea but somehow got food poisoning which last 3 days. Disappointed that when I knew that I had food poisoning, called the Infirmary and they said to come down so I did and they were closed. Went back on 3 other occasions at times when they were suppose to be open and again they were closed. Finally went a shore and got some medication. Like NCL's Freestyle approach to dining, but don't know if I will book a cruise with them again. 

The old lady is definitely looking a little aged. She is going to dry dock sometime next year and is certainly in need of some updates and repairs. Having said that, the trip was wonderful and the crew really great. Really, there is not much to do on this ship (compared to some others we have been on) but they make the most of every inch of space, and made a great atmosphere. The entertainment was top notch! 

I've cruised with NCL before.  The state rooms, cleanliness, activities were all as expected, but service was the worst I've seen!  At dinner, more than once, we waited ~45 minutes after ordering before being served (tough to do with kids) and the room attendants were not at all attentive.  It took multiple calls to get the 4th bath towel we needed when our room was booked for four, and actually, the 4th towel never came!  We had to share.  A real frustration when you are automatically charged service fees and have no choice in the matter.

The cruise it self was nice, the food was good, but the shows was very short. Most of the shows only lasted about 30 minutes. The cruise also have a childcare center for the kids to play in that was a plus. But my problems with the cruise is that no matter where you are on the ship, the staff members are alway trying to sale you something. And all the ports that we been to are nothing but shopping malls. For example: on one block of the street there are three Diamond international stores that are recommended to you by the cruise to buy diamonds from. That's too much diamond shopping for me.

And on the last night of the cruise my wife found that she was unable to open the safe in the room after numerous tries. She asked the room staff to help, a supervisor was notified. Two hours later, a staff member came and unlock the safe. The wife and I then checked the items in the safe, and found $40 dollars in twenty bill was missing from her wallet and $60 dollars in twenty bills was missing from my wallet. We check our wallets daily to know how much we spend. And everything on the cruise ship is charge through the room key card so we don't need to carry cash on the ship. The safe open everyday without any problems, but on the last day it would not open. It's very suspicious. Then we found twenty dollar bills missing both of our wallets. Normally people would miss that because they usually carry more twenty dollar bills then another bills and if they don't know how much they have in their wallets.

It was already late at night, I told myself I need report the theft in the morning. I forgot the next day. I was too busy checking to make sure all the charges to my account was correct from the cruise's invoice. It was not, because I still have $44 dollar of room credit left on the account. I spoke with guest services, they told me that I can't use the credit on bill. That is ridiculous, because I was told that the credit can be apply to any charges on the ship. I was told no, and that I'll lose the $44 dollar credit.

On 4/18/2016, I checked the charges on my credit card, and I found the cruise line charge me an additional $100.80. I don't know what that is for since I don't have any invoice or bill for that amount. So whoever decide to cruise with Norwegian. Just be careful.

My wife and I booked this cruise for my birthday.  First time on Norwegian Cruise Line.  On the positive side, this was the best embarking and disembarking cruise we have ever been on.  From parking lot to cabin in about 15 minutes.  The ship was neat and clean and the food was excellent.  However, paying $27.00 per day for gratuities  REALLY ticked us off.  Most ship employees were fine but some were outright rude and most could not speak fluent English. NORWEGIAN JADE NEEDS MORE BARTENDERS !!!!!!  It seems like we spent a lot of time waiting to get a drink, especially around the pool, where most times there was only one bartender taking care of many people.  The ship's shore excursions were very expensive.  NCL charged us $158 to go to a very crowded beach on Roatan. The deck chairs were placed so close to each other, we could have used a crane to seat us. Entertainment on board was 3rd class.  Specialty restaurants were very expensive.  No more Norwegian cruises for us.

Clean ship with strong service component. Freestyle Dining was good. Belize port was disappointing. Roatan was the best. Excessive sales promotions were annoying and repulsive. Houston airport was pathetic, as was the city.

The staff on the Norwegian Jade are very unfriendly other then the room attendant. If your child chooses not to participate in the splash program there isn't much for kids to do, especially when staff closes the basketball court at 5:30 or whenever a guest complains about the noise!! We've been on many cruises and never has the BB  ever closed at 5:30 or whenever the staff saw fit! Was disappointed with the shows, as I've stated we have been on many cruises I was really looking forward to the shows. Must say the food was good, that's about the only positive thing I can say about the Jade and her staff

everything went off without a hitch.

the ship was smooth sailing with plenty of color and lively

the crew was first class

the entertainment was awesome,  Crimpton the magician was a first class act

the ship made good time reaching all ports on time and making it back to Houston 8hrs early

We mostly cruse with Carnival, but this time NCL threw a deal out there we could not pass up, and we have been wanting to try out The Bayport Terminal anyway, and then we find out that Houston plans to shut it down. What a complete waste of the Tax payer's money. The terminal proved to be everything that it was designed to be. The Norwegian Jade is a beautiful ship, smooth and fast, and the food was incredible. The best part of the cruise was, we did not have to fight for anything, like getting our meals, no long lines, fast service, no problem getting a seat for their awesome shows, and they were out of sight. Going to those shows were worth half what we paid for the cruse. I can't say enough except I miss their mango, cranberry water. When I got off the ship, I thanked them for allowing us to cruise with them. Thanks NCL, for the great service and experience you and your crew provided.

Great cruise good food need more entrainment in afternoon had a good time but it rained two days . Was a nice ship nice crew . Didn't like belize that much but cosemel was nice water was great went snorkeling had great time lots of fish to see

This was the third time in 15 years we cruised with Norwegian for a reason....they exceed our expectations on accommodations, service, food, and fun - more than the other cruiselines! We cruise more for the onboard experience than we do for the shore excursions as there is no way you can adequately experience any of the ports in 6-8 hours. That said, this itinerary was just ok - Cozumel, Belize City, and Roatan. If you like history, the city tour in Cozumel was very good and the Wild River Tour and Altun Ha Ruins in Belize was excellent. The Best of Honduras tour was a total disappointment and we would have more fun staying on the ship in this port. We would not do this particular itinerary again and can't really recommend it. However, if you like cruising, pick Norwegian as they do cruising right!

Enjoyed the cruise. The service, food, staff, and value was good to great. Not disappointed at all.  Has two places to do my walking every day. They have a gymAte at the buffet for breakfast and lunch. Good choice and variety of food. Ate dinner at the main dining room. Great food and selection. Liked the dress code for dinner.  Men minimum eas long pants, collared shirt, and covered toe shoes. Very relaxed or you can dress up to the max. A lot of opinions to do during the day or night if you want. Or just relax which I did.

First time cruising on the Norwegian cruise lines. I was really dissapointed in the over all cruise. We had a mini suite. The things that were complimentary on other cruise lines were very expensive on this line. I do not drink but my husband does. If you buy a drink package it is 600.00 plus.. for one, but you cant buy one you have to buy 2= 1200.00 plus, for 7 days of drinks!!! Rdiculous! Order in suite food for breakfast, 7.95...even if you want coffee and a pastry.. 7.95. Oh and only one place to get food 24/7 AND you have to eat it there.. you cannot even get it to go to your room, when you are there ordering at 2 in the AM..because they want the 7.95 to bring it to you.. One of the things we really enjoy was eating in our room ,at times. I will be traveling other cruise lines from now on. Celebrity..Princess...Royal Carribean, even Carnival treat you better than this cruise line. WARNING!!! We gambled a lot and on most cruise lines.. and I cruise a lot. I won something ..not on this cruise ship "Jade"... nothing... tightest slots I have ever seen. NEVER AGAIN.

embarkation and debarkation was very easy and customer friendly.The only comment I have is why NCL charge $13.50 per day per personas a cumpolsory tips--this is not fair

We booked this cruise less than two weeks before sail date at $40 per night per person for a nice midship inside cabin.  The ship was very clean.  The service was great.  The food was good.  The entertainment was average.

NCL treats its passengers like kings and queens. The Jade was in great condition and the food was excellent. We went to the nightly shows and they were all wonderful productions. We will definitely cruise with them again!

Third cruise in a row with Norwegian. Love the specialty dining. Had the free beverage package as it seems everyone else did. Didn't seem to have as many waiters milling around on deck as usual which made it hard to get service. My teenagers 13 year olds all loved Entourage Teen Club. Find all staff friendly & helpful. The only complaint I have is that we had to tender in Honduras & the time there was so short anyway that it was very rushed. We ended up getting back in Houston 8 hours early so I don't see why we couldn't have stayed in Honduras a little longer. 

Ship was beautiful, always clean.  Staff was exceptionally friendly and nice.  Food was excellent and service was quick.  I must say that Cagney's was the BEST!!! Steak we ordered was perfect.  Also ate at the Moderno and it was fabulous.  Bars and drinks great, shows were very entertaining.  We enjoyed the shore tours of the island and I really enjoyed the shopping.

This is my first Cruise, and I had a very good time. Clean room, good food, great shows, good service.....only one thing I felt inconvenient is no free Wifi.

My seven day cruise was the best vacation that I have ever had.  The Norewegian staff was wonderful and amazing.  The only problem I had with my trip was with my travel agency, Vacation Outlet.  They led me to believe that all of my gratuities had been payed in advance.  I found out that this was not the case and I had to pay an extra $300 at the end of my trip.  Book only with the cruise lines directly.  They know what they are doing