Same great cruise, but service just wasn't up to par. :(

Norwegian Jade Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Houston Roundtrip)
Sail Date: April 09, 2016
Ship: Norwegian Jade
Cabin Type: Balcony
Cabin Number: 9090
Traveled As: Family (young children)
Reviewed: 1 year ago

I've cruised with NCL before.  The state rooms, cleanliness, activities were all as expected, but service was the worst I've seen!  At dinner, more than once, we waited ~45 minutes after ordering before being served (tough to do with kids) and the room attendants were not at all attentive.  It took multiple calls to get the 4th bath towel we needed when our room was booked for four, and actually, the 4th towel never came!  We had to share.  A real frustration when you are automatically charged service fees and have no choice in the matter.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
5 out of 5
5 out of 5
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