Norwegian Jade Cruise Reviews - Reviews

This was a great 1st cruise for my husband and I.

Our dining experience the last 3 nights in the Pacific room was very slow. Our empty plates were left on table long after we finished eating. One night we waited 1 hour and 5 minutes to get our main entries. Very unhappy.

Charging extra for Starbucks and water when I paid for the drink package really pissed me off. Why? No other cruise I have been on has done that. Other than that, no real complaints. Ship size was perfect for us, 2400. Service was very good to excellent. Very friendly staff. Food quality was above average away from the buffet. Buffet was average at best. Pool area was packed, but it was a break week, so a lot of college kids. The snorkeling off Roatan is some of the best I have ever seen.

I'd highly recommend taking a different ship , and Make sure Reviews are Better. Or choose Celebrity or Royal Caribbean

I found the staff at cruise next and guest services to be not real helpful. When I asked a question at guest services, they referred me to cruise next (limited hours open). Then I’d wait in line maybe 20 minutes at cruise next only to be told I needed to speak with restaurant reservations or even back to guest services. How was I supposed to know that “latitudes” questions regarding dinner reservations needed to go through cruise next ? I’m now Diamond in the latitudes program, but it didn’t seem to matter on this cruise. Also, the young lady at the internet desk needs a lesson in patience.

Good weather and smooth sailing. A good time was had by all.

We enjoyed our cruise and the crew of this ship. It’s an older, smaller ship so not quite as functional as the newer ships. I think our future cruises will be on newer ships.

I went on this cruise to rest and relax and it easily made that possible. Lots of activities available it you wanted though.

Weather was perfect so that helped make it a great experience. Met a bunch of very nice people. Much older group of passengers than previously experienced. Moving around the ship could be slow as a result. Ship was full which made it necessary to get up early to grab deck space especially on sea days. Stop in St Croix was cancelled which was unfortunate-no explanation given but it was done weeks in advance-no refunds either.

Food was awful and cruise was the worst I have taken (13 cruises)

Not happy with this cruise line. Ship was clean. Service was poor

We have not sailed with NCL for a few years and this was a very disappointing experience

Was given the opportunity to bid on upgraded cabin. Although I entered a strong bid I was not awarded an upgrade. This was disappointing but our room was still fine

My wife and I went on a Royal cruise at the same time a year ago. The food was fabulous, there were lots of activities and entertainment, the service was great etc.

We had a wonderful time. The food, entertainment, and ship cleanliness were outstanding. A room for three women - two twins with a child’s bed stuffed in between was not ideal.

I would not recommend the Jade for more reasons than I had listed. Our previous cruise on the Bliss was fantastic with amazing staff. Hard to believe there is such a difference. The ports were wonderful.

Nice get-a-way in winter months. Norwegian does a good job when it comes to service, the food was pretty good, entertainment was fair to good (based on other NCL cruises), ship was nicely updated. Only four hot tubs on deck, always full of kids and old folks. They did not stop at their own island in Bahamas and only compensated passenger's $40 for that. Expect higher mandatory tips then on other lines at $20/day per person or more for better cabins. Cruise director is not a native English speaker. Overall a good experience.

Lack of good entertainment. Weather was poor first week. No fault of cruise line.

Happy with sailing from Tampa and intinary but everything else was subpar. Wouldn’t allow door decorating, did not include bottled water in Ultimate Beverage package, excessive gratuities ($20 a day per person) instead of $16 a day. Food was too salty and below average even. Entertainment was disappointing. Overall a waste of money. This was expressed by many others including long time Norwegian cruisers. We felt we were nickel and dimed to death! Will NEVER do Norwegian again and recommend others do the same!

Cruising on Thanksgiving and let the crew cook while you soak up some sun. That's how to enjoy the holiday