Norwegian Escape Cruise Reviews - Reviews

It was our second cruise and our first time with Norwegian. We preferred Celebrity across the board on all points but it is more expensive.

The check in was quite disappointing. Was not able to eat right away.....ship had to refuel or so that's what we were told. This appeared to be very unorganized and I was under the assumption that my tips and gratuities were all paid in advance.

it was a very solid, enjoyable cruise. the staff was wonderful, the entertainment terrific, the food excellent, and the ship pleasant. there wasn't good options for the excursions we wanted - either didn't have them or were so much more expensive than the ones we booked ourselves. it would be nice to have a drink package that catered to occasional drinkers rather than only for the frequent ones.

Overall, the Escape is a great boat with lots to keep the whole family busy. Super for solo cruisers too. Enjoyed the experience.

Fairly typical cruise experience - I think that I prefer somewhat smaller ships

Some services are arrogant, even deceive. When I booked tickets, it provides some bonus, but i didn’t get what they promised.

The cruise was great. The ship is nice and the service was great and also the food. Embarkation needs more improvement, other than that we always like Norwegian cruiseline., because of the sevice and the employee are very nice and pleasant to talked too.

Been on many cruise The staff on this one was by far the least friendly

The cruise was amazing the some of the staff over at were more helpful than others. I literally got into an argument with a staff about the what was included in my package when I had all of the fine print in front of me. That was the only downside to my entire vacation having to sit on the phone with a grumpy customer service rep. I did end up hanging up and calling back and speaking with another rep who helped me right away she was amazing.

JUST OK TOO MANY PEOPLE AND VERY CROWDED. LONG LINES ONBOARD AND DIFFICULT TO BOOK ENTERTAINMENT AND THE TENDER IN COZUMEL WAS HORRIBLE

Truly enjoyed it and bought a NextCruise deal. Can't wait to do it again and sail on NCL!!

This was out first cruise. We travelled with 6 others who are very experienced at cruising. They did not care for the ship - said service wasn't as personal, and felt common areas were too small for the amount of people on board. We all agreed that the food was amazing at all the restaurants we ate at.

Haven Suites are amazing and the staff on board were very accommodating. Back office had several issues with billing.

We had a wonderful time and are hooked on cruising now. This is only the second one we've done and had an amazing time. Other than the people in the cabin beside us not following rules and smoking on their balcony which ruined us having our door open to enjoy our balcony since my boyfriend is allergic to smoke.

Had a wonderful time while on the ship however the tendering is a joke!! The first one into Honduras took us 2 hours so our time was shortened and the second one into Costa Maya to see the ruins was very rough and many guests were getting seasick and this excursion was shortened also so we had to rush throught he ruins.

Been on 10 cruises in last 6 years - this is by far the least remarkable. I would expect that level of experience from Carnaval cruises (which are cheaper by design) but not from Norwegian. Won't risk my vacation again and will stay away from NCL in the future.

If you like to wait in line a lot and being lied to by senior ships personnel, then go for it. If you want to spend a couple of hours in a port that you were supposed to be in for 8 hours because of the cruise line being negligent and dishonest, then go for it. If you want sub par food and terrible service, then go for it. If you want to be nickle and dimed to death and be hit with hidden charges, then go for it. I had some advise from my parents, other cruisers, and Internet research and this was nothing like I was expecting (NOT IN A GOOD WAY).

Good experience for overall except for long wait in restaurants. The internet is expensive but we appreciated the text option from the NCL apps for $9.99.

We opted to take our children on ship because when we were on it the previous year (with 25+ adults), we noticed how much there was to do for kids. We are happy that we did! Our children had an amazing time... and that made it amazing for us.

The Escape is a great ship with wonderful staff, good food and the best game shows and parties at sea.