Overall a good cruise experience. Onboard reservation screens and phone application did not allow passengers to see what reservations or events they had made. Wait times for restaurant service was a bit slow versus other experiences but food was excellent in main dinning areas. There is really no need for a specialty dinning package.
If you are mobility impaired, tender ports are VERY challenging. For the ESCAPE (and all large ships), rent from SPECIAL Needs at Sea for mobility equipment. Be prepared to wait. Service and entertainment on this ship - top notch. Mobility impaired guests will not be able to enjoy all the ship's amenities (i.e. pool, hot tubs), but most public areas (restaurants, entertainment venues) are handicap-friendly.
Very nice ship. Food was good and had many different restaurants to choose from. Their embarkation and tender operations are a nightmare. Very long lines. Service was good but could have been better in many instances.
We have been on many NCL cruises, and while we are always fond of the experience, we like some better than others. While the entertainment on the large ships is significantly better than on the smaller ships, the Escape does not feel as customer-friendly, wanting to provide an individualized experience, as other ships. There seem to be a lot of corners that are cut to speed things up (drinks pre-mixed, etc.) That said, we loved the food (in the main dining rooms and the buffet), and we only experienced food of this quality on one other NCL ship (Pearl).
This has been by far the worst cruise I have ever taken and have never been treated the way we were from staff ever! Please see comments below on everything that went wrong with this cruise.
1. Cabin had flooded shower entire trip and no one ever came to fix it after multiple complaints.
2. All main dining room restaurants had the same menu every single day with lousy and cold food.
3. Staff was very rude and did not care to address any of my concerns or complaints.
4. Stuck at sea until 7th day, due to ports suddenly closing their terminals.
5. Not enough activities and was in cabin majority of our trip.
6. My husband and me ended up getting seasick for how long we were stuck at sea and in our cabins.
7. Could not get into any specialty restaurants throughout entire trip, tried making reservations from first day and could not get accommodated at all for the entire 7 days.
8. Tenders took too long
My family loves cruising. At least we did until this particular cruise! The more I reflect on our trip, the less I want to think about cruising again. We will not return to this ship or to NCL. Very disappointing after a good experience two years ago. I would not recommend this cruise to others based on other experiences.
Everything was very nice, and clean. Food was Excellent. Only drawback was the guy in the teen club. He needs to be placed elsewhere on the ship, and the bus service charging us to take us to George town! Cruise director way to LOUD. Could have had more things going on around the pool. Ship store's were very high priced.
Overall we had a great time. We were really disappointed at not getting to visit Jamaica, but understand that in bad weather safety comes first. It was cloudy and raining for the first 2-3 days, but there was plenty to do aboard the ship to keep us entertained. The sun came out for the remainder of the cruise and it was smooth sailing the rest of the way!
Everything was great, the only negative is the other passenger's behavior. It seems to get worse every cruise. I would really like to see the cruise lines enforce more dress codes and rules. It is becoming too similar to a trip to Wal Mart!
Been on several cruises and a variety of different companies. Because of getting sick early on I was unable to fully enjoy everything this boat had to offer. I booked this cruise only a week in advance and was happy to be offered an upgrade to a better cabin for practically nothing but was disappointed to discover that the $25 credit that was promised to me when booking was not honored when I got on the boat. When I asked why Guest Services said I had to have booked more than a month prior when the website stated differently and was promised by .
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