Excellent cruise...'s OBC promise a total lie!!!
Norwegian Escape Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: December 21, 2019
Ship: Norwegian Escape
Cabin type: Suite
Cabin number: 9798
Traveled as: Family (older children)
Reviewed: 4 years ago
Review summary
We thoroughly enjoyed our experience aboard the Norwegian Escape and look forward to our next cruise! Don't trust 's promise for OBC as it will not show up! I filled out the OBC credit application (yes, you must submit an application for the credit that is advertised) and received confirmation over 60 days prior to sailing. I then called prior to the 21 day cut-off and was assured the credit would appear 7 days prior to sailing. When it did not show up, I called who stated it would be credited 24 hours prior to sailing. I called again when it did not show up and was told it would show up when I boarded. Onboard, the crew stated accounts would show OBC the next day. Once out to sea, it is extremely challenging to reach and I used 96 minutes of my 250 "free" minutes trying to contact who told me to write a letter after the cruise for reimbursement. I will personally never use to book a cruise ever again. I had printed all my confirmation correspondence and the ship's staff could see it should have been posted, but could not do anything about it since did not follow through with sending the OBC to them. I will be going directly through NCL in the future; besides, if the price ever drops, NCL makes it up to you by awarding OBC for the price difference that they actually have control over! We met other cruisers who experienced the same thing...it seems to be a strategy for to make it as difficult as possible to receive the OBC that lures you in to book through them!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't trust 's promise for OBC as it will not show up! I filled out the OBC credit application (yes, you must submit an application for the credit that is advertised) and received confirmation over 60 days prior to sailing. I then called prior to the 21 day cut-off and was assured the credit would appear 7 days prior to sailing. When it did not show up, I called who stated it would be credited 24 hours prior to sailing. I called again when it did not show up and was told it would show up when I boarded. Onboard, the crew stated accounts would show OBC the next day. Once out to sea, it is extremely challenging to reach and I used 96 minutes of my 250 "free" minutes trying to contact who told me to write a letter after the cruise for reimbursement. I will personally never use to book a cruise ever again. I had printed all my confirmation correspondence and the ship's staff could see it should have been posted, but could not do anything about it since did not follow through with sending the OBC to them. I will be going directly through NCL in the future; besides, if the price ever drops, NCL makes it up to you by awarding OBC for the price difference that they actually have control over! We met other cruisers who experienced the same thing...it seems to be a strategy for to make it as difficult as possible to receive the OBC that lures you in to book through them!
Ports of call
Miami, Florida Did not visit port
Coxen Hole, Roatan, Bay Islands, Honduras Did not visit port
Costa Maya (Mahahual), Mexico Did not visit port