Norwegian Escape Cruise Reviews - Reviews

The ship is amazing! We booked the Haven and loved the cabin, it was very roomy and comfy. The staff was amazingly helpful and polite but my only grip was that small kids overtook the Haven pool area during the day so lounging in the pool was hard to do peacefully. The restaurants were delicious and the buffet was average but a lot to chose from. This is our second NCL cruise and will definitely go again soon!

LOVE LOVE LOVE the Norwegian Escape! Great ship! The crew is absolutely fantastic! Our balcony room was fabulous! We enjoyed ever minute while we were on the ship!

My husband and I loved this ship. There was so much to do on it! We never got bored and it was such an awesome experience. I loved all the stuff there was to do and see. We really enjoyed the restaurants and bars. Every single one was spectacular. Especially the Brazilian steakhouse! We were not disappointed in the ship by any means but were by a few other things. Our first cruise was in November 2016 on carnival and this one on the escape was in march. The carnival crew was so much friendly and would go out of the way every second of the day to make you laugh or do anything at all you asked for or needed. We even made a friend on there from the staff we still talk to! But on here there were a few people that were very friendly and stood out but most of the time that wasn't the case. They were just average and for a cruise like this they should be over the top. It was our honeymoon and I told Norwegian that before we sailed about 3 times and nothing happened. No cake like they said, no decorations or congrats. I was highly disappointed because we only have one honeymoon. We were disappointed that the ultimate drink package didn't cover everything. You had to pay extra for patron or anything like that. When we went on carnival we barely spent any extra money because so much more was included compared to Norwegian. Norwegian did have MUCH better photographers and pictures than carnival did. We loved our pictures. Our room was gorgeous on Norwegian and very clean. I loved those rooms. We loved the spa area. It was amazing! Also, something small but we really liked how they played a million different pretty new movies on the movie channel. We loved this because everyday we got back on the ship or got tired we would go rest and watch a good movie. Their broadway shows weren't the best though and they were pretty crowded everywhere which is understandable for a ship this big but it was still frustrating. There were too many other things that you had to pay for like ice cream and treats. Also, on a ship this big I expected the gift shop for Norwegian branded stuff to be much bigger. Carnivals was bigger than that and had tons of stuff and that was on the smallest ship. Well overall we loved the ship, there were those few things we were disappointed about but we did love our trip and our honeymoon. We loved our trip and didn't have any major problems and this ship and trip was an awesome experience but compared to carnival, carnival was better so we will definitely be choosing them again next time. Hope this helps people looking for some advice for their upcoming trips!!

The cruise was very well done.  I truly liked the 3-package dinners as the food in those restaurants (Brazilian Steakhouse, Beyama, and Teppanyaki was simply delicious.  The staff and remainder of the food was also excellent.

The only thing I didn't enjoy was my manicure.  It chipped on the evening I got it and when I went back to get it fixed they seemed reluctant to help and blamed me for getting my fingers wet.

Other than that, an amazing experience!  Thank you.

We enjoyed the ship.  The layout was very nice and it was fairly easy to navigate from one area of the ship to the next.  We all liked the addition of a brewery, but did not pay the extra $$$for the Waterfront or the any other restaurant that was not covered in our dining package. Embarkation and disembarkation quite well organized.

COMPLAINT:  THE NOISE LEVEL WAS UNBELIEVABLE.   We were invited to a meet and greet with the Captain and staff and WE COULD NOT CARRY ON A CONVERSATION because the music was SO LOUD.  We left sadly disappointed that we did not get to converse with each other or the staff.  We were interested in the "Free Money" campaign, but were not about to yell to get the information. The ATRIUM music was SO LOUD that it was difficult to have a family meal in the early evening at O'Sheeans.  A restaurant the we enjoy very much. There is plenty of research that indicates that even a short amount of high decible sounds causes injury to the ear drum.  I would suggest keeping the LOUD music to the clubs in the later evening.

Splash Academy was awesome...the 7 year old in our family loved going there. 

We just finished our first Norwegian cruise on the Escape. It was a lovely ship that had a lot to offer. The complimentary food was average but there were lots of options. There were SOOO many people on the boat and a bunch of pros and cons: Pros: -the main pool is adults only until 7pm -bars all over the places with tons of signature drinks and almost every drink is offered on the drink package (any cocktail, beer or glass of wine under $15) -the speciality dining restaurants ($) were really really good! -the boat was very clean -random gifts and letters left in your room -the water slides are so much fun! Minus the yellow one (ouch!) -staff was very friendly Cons: -it was jam packed with people, wall to wall guest and kids running around -only 2 pools on the entire boat and one is in a really awkward area between the slides (only pool open for kids) -there was never enough seating for the shows in the atrium -WAKE UP EARLY TO RESERVE YOUR BEACH CHAIR!!! By 0930-1000 all deck chairs are taken!!! You can't leave your chairs unattended for more than an hour -the interior staterooms are rreeaallllyy small, out of 5 cruises this was def the smallest but I will say it was manageable and an ok layout but only a closet was available, no dresser or draws All in all it was a great cruise and we would love to go again : )

The entertainment was excellent, every show we saw was great. Food was good & the staff was always smiling. Downside, people put their towels on chairs at pool & there were never any in the sun. The one day we did get 2 chairs at 3:00pm,we saw a women & her family come back to their chairs move them to the railing & leave again. Never sat on them, only something to hold their towels. We even went up at 9:00 after breakfast & it was full.Had we not had a balcony I would have been  very upset.

Cruise ship has limited things to do. Very limited space for pools. Too many people allowed on at once. Always crowded. Crew members were all amazing and friendly and helpful. Ship is just too crowded. 

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Top decks were extremely over crowded. Your regular dinners were long waits even with reservations. Best part of the ship were the options and the boardwalk - simply amazing!! The ship just has too many people on it and too little space up top. Less is more sometimes.

My boyfriend and I just got off of the Escape March 4 and it was my fourth cruise thus far. By far the most beautiful ship I have been on, and there was always so much to do and offered. The only downside we dealt with was you really MUST book any and all shows you want to see the very first day if not before the cruise. We went on the Norwegian Getaway last July and the shows were first come first serve which we loved because we could always see whatever shows we wanted. With this ship we were only able to see one show which was the comedian juggler; however, that was a good show. We just wish we could have seen more of the other shows offered. Our steward, Dewa, on deck 13 was wonderful and you MUST MUST MUST go visit Rodnie in the Atrium bar. He was our favorite bartender on the Getaway, and we got lucky enough to have him again on the Escape. Tell him Brittany and Shawn sent you 😊 We mostly got margaritas but we also switched up our drinks a lot to try new things. If you tell him about what you want or like, he'll come up with a drink for you off the top of his head and you're never shorted alcohol.

This was my 3rd cruise with Norwegian. I have done 2 on the epic, and this one on the escape. There were a few things that were better or worse than my last 2. Over all I would give the ship a 3.5-4 star ish range. The good: 1. I really liked the adult pool on this ship. It is regulated well to keep kids from running around in it, when I cruised on the epic, the adult pools layout was bad and there was still always kids in it. 2. The beds to me are always so extremely comfortable, I don't know if it's because you are super tired from being in the sun and walking around all day or what but man are they comfy The Bad: 1. Probably the number one over all thing that bothered me on the ship was in o'shehans. If you want to sit at the bar but have a snack you can't just order from the bartender, or a waiter that's walking around the bar. We were directed to walk over to the hostess of the restaurant side, the hostess would then say they will send over a waiter, then the waiter would come over and take your order. It Was extremely annoying and very inefficient. 2. This may or may not be the escape related or all ships. I use the Norwegians i concierge app every time I cruise. It's very handy. There is a $9.99 feature you can purchase to be able to text or call anyone on the ship using the app if you get their "on ship number." The downfall was the calls never worked, and the text wouldn't always come through on time. For example I left the spa and texted m wife letting her know I was leaving. She got that text while we were sitting at dinner 2 hours later. 3. Every time we cruise we always sign up for all the shows and entertainment on ship for the sea days. On the epic there was blue man group, cirque, second city. But on the escape every single show was just signing musicals. The brat pack show was ok, but half the time you are being blinded by the lights on stage flashing directly at you. Ps the brat pack is not a very kid friendly show, lots of sexual talk, dirty jokes, and some vulgar swearing. Overall everything else was about the same as my other cruises, food was good, drinks were great, staff was always friendly.

Our family of three (H, W, 16 yo son) had a fantastic cruise on the Escape. I will qualify that by saying we were in the Haven, so this likely had a major impact on our cruise. We picked NCL for the price and as teen-friendly. We had only cruised once before (on RCCL) and even though we enjoyed it, there were things that we did not like about cruising, and the Haven solved those for us. We don't like the crowded, on-top-of-each-other pools, the small rooms, and the small bathrooms. In the Haven we had a quiet (maybe a touch too quiet?) sundeck, a one bedroom cabin with a main room with a pull out for our son, and two bathrooms! Problems solved. Oh! We also HATED the drink procedure on Royal Caribbean, as they had to swipe your card everytime, print a receipt, get you to sign the receipt, and only one drink per card. We were used to all-inclusives where you just walk up get your drink and walk away. ON RCCL it seemed to take forever. The drink situation on NCL was easy -- so receipts, no signing, and two drinks were allowed on one card -- not that we would each have two drinks at once, but if one person is in the bathroom or whatever, the other can still order drinks for both without having to have both cards in hand. Maybe this is a small thing, but it was noticeable for us. Cabin: We were in an Aft Haven room -- our balcony was enormous with three loungers, a dining table with 4 chairs and a side table. The balcony curved around to the edge of the ship so you could lean over and see where you were going too. Overall the cabin was outstanding! Also the Aft was not a big deal at all for getting to the Haven. And there are aft elevators that were only about 150 steps away (I counted) from our door. Entertainment: We decided not to do any production shows as they are not really our thing, but we went to Howl at the Moon (great if you like sing along piano playing - we do), and saw one stand up comedy show (about 35 minutes and just average), and the comedy juggler (entertaining but not fantastic). We went to Spice H2O on a few nights and was fun, but we're not crazy partiers; mostly enjoyed the dance music and people-watching. Also did the Casino a few nights and all told broke even. We like roulette, but we're not big gamblers, so we played the $10 table (which we initially thought was too high since it was $1 or $2 on RCCL), but the other roulette table was $25 and as a result, hardly anyone played that table, which made our table super busy every night. Sometimes that was fun as we met some great folks, but sometimes people were a little pushy to get to the table. Anyway. The District Brew House was fun too, usually not very busy and had a guy playing piano and singing there, and the bartenders were attentive. Photo booth there was $5 but be forewarned whatever you do in there is shown on a TV outside the booth, so the people sitting there could have a good laugh at the expense of the unsuspecting! Overall, the entertainment on this cruise was much better than RC. But this relates to the smaller bar venues and not the production shows. The drop slides and the tube slide were lots of fun. We did not do the ropes course, although I kept meaning to, we never got around to it. Dining: we only ate in Manhattan once (nothing great), the buffet for dinner once (pretty bad), Teppanyaki was excellent food and a good show, and Moderno was pretty good. I will say they had a cooked pineapple there that was really amazing. I would go back just for that! We also ate at Cagney's and sat on the Waterfront which was excellent. Other nights we ate at the Haven restaurant which was very good to excellent. The atmosphere for us was way better then the main dining room scene. Did O'Sheehan's twice for breakfast because it was open the latest (until 11 for breakfast) and it was good, although menu was limited -- I don't think they had pancakes or waffles. We also ordered room service for coffee and pastries or yogurt so the early riser in the family (me) could enjoy and not starve while waiting for the others to get up and get moving. Margaritaville was free on embarkation day for Haven guests, so we went there. Service was not that good, and the nachos were not as good as what other CC members have said. That may just be a matter of taste, but they use a cheese sauce, and between that and the chili, the nachos are soggy pretty quickly. Teen club: Our son had a really, really good time at Entourage! Maybe I don't want to know how good of a time. . . He never wanted to leave, and every night came back at 1:00 (the stated curfew) and begged to stay a little longer as everyone else (so he said!) was still staying out. They apparently don't enforce the curfew that well, although he did mention they were being "chased" by security a few times. My guess is the teens were more running around to avoid them and not be seen. In any event, we hardly saw him the whole cruise as he was so engaged with the other kids all week. Now he wants to go on two cruises in this next year so he can get them in before he turns 18 and ages out. AHHH the luxury of not having to worry about having vacation days and the budget to pay for two cruises. LOL. Bottom line though, if he is having a good time, my husband and I can have a good time. Nothing worse than a grumpy teenager, and the only thing that made him grumpy on this trip was having to eat dinner or spend time with us! Excursions: In St. Thomas, we arranged for a bus tour and then beach time. This was the worst part of the vacation for me. We used Brenda and Franko's and did not enjoy it at all. I have not reviewed them on Trip Advisor, where they get great reviews, because I'm afraid of them! They are mean to those who complain! Hopefully they don't see this, but I would urge anyone to stay away. The bus tour took way longer than it should and stopped too many times at too many lookouts; don't be fooled that you have a choice of beaches. You will end up at Emerald Beach near the airport and not where you might want to go. They must live nearby that beach. I wanted Megan's Bay and it was never even offered. Take my advice and don't use them. I'm sure they are nice people but horrible excursion. At Tortola, we had chartered a private boat for the day but due to a small craft advisory, they had to cancel. Very bummed, but we were able to book Virgin Gorda and that was really an incredible place! In Nassau, we did Atlantis as we had never been and needed to check it off the list of places to go. The rides were great; it was nowhere near as crowded as we thought it would be (6 ships in port I think); a little short for the time you can spend, but we had a lot of fun while there. Finally, the crowds on the ship were not so bad as some say. I will agree the pool looked like a nightmare, but as noted, we don't like the closeness to strangers so it would not have been enjoyable for us. And I don't think could ever get in any cruise ship pool because it seems like "foot soup" (my apologies to the pool lovers). Otherwise, we didn't find the crowds to be so bad; we never waited for anything at restaurants or bars; maybe we waited for the elevators a few times but it really was not bad at all. And the smoke is way over-exaggerated. We only noticed it the very first day when we walked through, and it was more of a quick thought ("I can smell smoke") than it actually being a problem. Even in the casino, it never bothered us, and they were making frequent announcements that smoking was only for active players, and not a smokers' gathering spot. Overall, we would definitely cruise with Norwegian again, but honestly we will only go in the Haven (or something similar), and will probably never cruise again in a regular cabin on any ship! Less

This was our 2nd cruise on the NCL Escape and we didn't think it could top our first cruise but it did. Excellent service from the entire NCL staff to ensure that it was our best cruise ever and that we had the most wonderful 10th anniversary celebration. 

Ok so this was my very first cruise and I was not sure I would enjoy it. I will start with my positives. The room was better than expected, we had a mini suite, and it was compact but that is to be expected on a ship. The bathroom was awesome and the shower amazing. The balcony was great and I enjoyed several sunsets off of it. The staff on the ship were all, bar one person who gave us wrong information, excellent. For people who work as many hours as they do they were so happy and professional. A real credit to the Norwegian cruise organization. Now for the negative......far too many people for my personal liking, rude families with extremely loud children. Now I understand that is strictly not the cruise lines fault but to a certain extent it is their fault, so many kids and hardly any room around the pool. Thankfully we had got tickets to the vibe club but there was a lot of Haven people in the Vibe because of all the kids in the Haven areas! The elevators were terrible.....simple terrible. A final positive, the restaurants not including the buffet, are good. Food is tasty and my only complaint is they didn’t have the lava cake every night just once night. Would I cruise again, probably not. I would rather spend the money on a beach resort all inclusive......

Got off of the NCL Escape after a great week. We flew in on the Friday before sailing and stayed at the Intercontinental on Chopin Lane in Miami. Had a harbor view room and got to see our ship from the room Saturday morning. Short taxi ride from the hotel to the port.  We stayed in Haven, Owner's Suite, 17700. Embarkation, walked through initial screening at door in minutes. Once through the terminal front doors went into a room on the left for Haven Check-in. In a matter of a couple of minutes we had our room cards and were escorted to the Haven.   Once in the Haven Lounge we received a quick overview of the Haven from Adrien, the Consigner. We walked to our room on the 17th floor at the front of the ship and upon walking in our Butler, Cristol and Cabin Steward, Mario came into the room and introduced themselves to us. We were asked what we would like that is not in the room and given instructions on how contact either of them at any time. Both were very  attentive to our every need. I asked for extra ice and next thing I knew there was a large bucket in the room and that was at least 2 times a day unless we used more and then they were quick to refill the buckets. Cristol made sure we had snacks in the room each afternoon and evening and saw to the refrig being restocked continuously.   6th cruise on NCL, 2nd in the Haven area. Our room, 17700 was unbelievable. It has a large balcony facing forward, with 2 lounge chairs and round table with 4 chairs. At time when sailing if you walked up to the railing you could feel the wind but, if you stepped back a couple of feet you felt no wind. My wife loved the large balcony that allowed her to lay in the sun on a lounge chair while not leaving the room.   Haven Sun Deck: Really nice however, there were times when very crowded especially whe at sea and the jacuzzi was not working at full capacity, basically only 3 jets flowing.  I wish I could remember his name but the guy in charge of the deck was unbelievably on top of everything going on. When it was busy he would take drink orders to assist the wait staff, and was always cleaning and seeing everything was in order. As a side note, even in the Haven area you had the inconsiderate people who would save seats early and not show up for hours, or just show up to pick up their belongings and leave.   The Haven bar staff were extremely nice and friendly. The bartenders remembered you by name and drink, they made you feel at home and comfortable sitting at the bar for a drink throughout the day or night. Drinks were definitely quality and the beer was ice cold, which kind of make them go down easier!  The Haven Restaurant food was above and beyond expectations. Although the menu is limited, the food could not be better. I think much of that is due to the staff from the time you walk up to the hostess to the wait staff and bus staff.  One thing that could be improved for those are early risers, have coffee available earlier than 7 am in the pool area.   Restaurants:   Cagney's as always excellent...service and food are both worth going back for, we dined there 2 nights.  LeBistro - very good food, we ate there 2 times, first time outside on the patio and second inside. First time the service was excellent, second time, inside, not so good, the waiter was not attentive and we ended up having a woman assistant take care of us. Simple things like, taking the wine glasses from the table and then having the assistant bring our drinks to the table only to find out their were no wine glasses, or having a server bring our meals only to find our app plates were sitting on the table, causing him to put down the meals on a table and clean the plates that should have been gone 10 minutes before and no bread and then when we asked for the bread it took a good 10 minutes for him to bring it to the table. The meal was great, the beef tenderloin was at the same level or better than at Cagney's which is our favorite restaurant.   Bayamo, not worth the extra $15/person charge over the UDP. Food Republic is not part of the UDP and again, not worth the money, only good if you like to play and order from an iPad on your table.  Margaritaville: Went there once onboard first day prior to leaving port for lunch. Very good bar food and a nice atmosphere.   Garden Cafe: Went to the breakfast buffet and found it to be very good with a selection that has something for everyone. Same with the lunch went there and found a great selection for lunch.  Supper Club: Frankie Vali/4 Seasons Review...show was great and the food was more than enough and good, 3-course meal, (chicken) complimentary, and good entertainment were worth the reservation.  The ship is very clean and the staff are friendly and always go out of the way to say, "good morning, afternoon, night" and ask you are and if you need anything. Very happy energetic staff.  Thermal Spa: Well worth the money...what a great way to unwind, very nice atmosphere and aid to help you forget about the world.  We have found NCL to be great to relax, they do all they can make you feel you can do whatever you want when ever you want...no dining times, many choices for eating, both, included and upcharge or UDP. Only 2 restaurants require long pants for men and most of the ship is very informal if you want or as formal as you want.  The unlimited Internet plan is worth the money if you want or have to stay in touch with the real world. We did not do shore excursions, we like to get off of the ship and walk around and return while everyone is off, makes it more relaxing onboard.   Embarkation: First time our of Miami and found it to be different...we were allowed to use a private elevator to get to the embarkation floor and then mixed in with the other groups leaving the ship. In other ports we found that Haven guests were escorted directly to the baggage area. Other point, porters have no easy access to Customs, something we have seen in other ports, must create a problem for them making money since many were lugging their own baggage on the line. The Customs lines moved very quickly and the agents were friendly.  We are already looking at our next cruise and will stay in the Haven again, it so relaxing without the hustle bustle on the rest of the big ship.

Loved this ship so much we booked another cruise on it! We love how NCL is so much more modern than other Cruise lines. We had a great time. Hung out at 5 o'clock somewhere bar every night! Don't miss the game shows!

This was our first cruise ever and I could not write this fast enough. PLEASE if first cruise with escape or ever, do not read any review with 3 or less stars. I did and worried, don't !! Everything was incredible !!! I would say experience all the restaurants you can, we had a dining package 3 special restaurants it was the best experience. Absolutely loved the French restaurant and Steakhouse, also the Italian restaurant was wonderful too incl. a glass of wine! Remember even if you don't have special dining package there are lots that are free, just don't forget to tip waiter. Do dress up at night it's fun and take the time and take advantage of the professional photographers they have throughout and build your photo book in the photoshop ! We didn't do the spa ( had rare day pass on my BD only b/c we were in port). But do spend the $200 it would so be worth it. Only time I got to swim was in the spa!! The only negative thing was pool are standing room only and forget getting into hot tubs ( decks) they are few, small and the ones that get there seem to spend the day. But the spa has massive jet/ wave pool. Etc.. Deck chairs are limited but still always lots to do all the time. Something for everyone !! Don't worry about getting sick.. we loved apon entering buffet they have many hand washing stations, or hand sanitizing stands and if people didn't use they forced spraying your hands. Which being a nurse thought was awesome !!! Only sick person we met was a lady with a hang over. Loved the fact you can get a water package. Lots of ice in buffet area. Food was amazing we went one day late lunch and saw they clear and throw out food after a strict time limit. Everything is extremely clean and they continually have senior/ supervisors staff overseeing areas all the time. Ship is so modern up today and you feels so comfortable and safe to go anywhere at anytime. Day 3 found the Brew house in Atrium and is as good as Starbucks!!!! ( extra cost, but so so worth it). Seem with bake shop!! Our stateroom were gorgeous and cleaned twice a day !! It's true no outlets in bathroom but for electric razor... but out in living room they have tons of outlets and mirror that runs length of half the wall. Hairdryer was great, varied speed and heat settings. Bathroom had lots of shelves and storage. We had lots of towels and lots of space. Shower included shampoo, conditioner and body wash that's good quality and not drying. Also 2 corner shelves, good shower head, pressure and no fluctuation in temperature. Bonus was clothesline in shower as need be!. Hand soap was wonderful and left hands soft ! What else? Oh beds are comfortable, we had choice of single beds or push together for queen/ king bed 4 nice fluffy pillows & light duvet. Night stand on each side with more storage, above is light with USB outlet for charging. Master light switch right there too! We loved the tv for keeping us on schedule for times we booked restaurants and or shows. Showed our excursions etc. Great schedule handler, had were you can keep track of expenses in detail. Showed ship info, speed etc. Bridge photo; details on restaurant, excursions etc. Then had regular TV movies etc.. however we were so busy we only watched one movie! Spacious closet with over 20 hangers shelving on one side and good size safe. Couch could fold down if you need another bed. Under couch had extra blankets etc. A/c was perfect and easy to use. Even heat on those days you get to much sun! Our balcony had 2 chairs and table. Inside across from couch counter with coffee maker, fridge below. Next time I would probably ask to have emptied before we arrived. Plus lots of extra storage. Suitcase fit under bed. I was extremely surprised how big everything in room and bathroom was! I would suggest bring magnetic paper clips we did tip our Stewart and was well worth it. Glad we brought cloths pins for our beach towels on chairs and drying wet swimsuits! Also glad we brought card holders for room keys. Someone posted about housekeeping we were spoiled then. By door inside our room is a switch for notice outside room for "need room done up", or do not distribute and when your in your room outside door let people know your in. Smart feature is when you enter you need to but key in slot so light come on. Then when you leave and take your card acts like a kill switch and all power is off. Save luggage space do not bring cloths lines, do not bring power bar as suggested but someone said extension cord.. maybe for doing hair in bathroom, but fine for us.! We had the time of our life and being two girls, it was safe, spacious and always something fun to do!!! We even were able to check off stuff from our bucket list like " swimming with the dolphins" etc.. Excursions are safe but so is getting your own taxi, just be smart stay in tours areas and be aware. It's easy to share with other passengers to from ship, keep in large numbers you won't have any problems. Don't Stress and it was an incredible experience of our life. Ps. If you do their laundry service wait till mid- latter week it is half price for $19.99 for large bag, in closet ( we didn't personally do but after thought how smart). Enjoy !! Avoid the negative comments !!😎

So yes, I gave them 5 stars but the house keeping was terrible!  Half of the time our room was barely cleaned. We only got towel animals when I asked. One time I actually asked and the lady said yes but did not leave one. I know that does not seem like a big deal, but compared to all of the other staff that went above and beyond to make our trip amazing this falls so short! They put a greasy pizza box on our clothes instead of just leaving the box on the dresser. Why would you do that??? I had a bra on the floor, it was dry, when I came back after they cleaned the bra was still on the floor and was now wet. It was just terrible. We had an amazing cruise but housekeeping needs to get an upgrade to keep up with the rest of the ship. 

Too many slide and not enough pools. Food is only fair and the extras a extremely overpriced. Must use key card in the room to turn on room lights and power. Unfortunate, I forgot my key in the lights switch and locked myself out of my room a few times. Bad design. The shows are mediocre, almost cheesy. I've been on many cruise ships and this is my least favorite.