Norwegian Epic Cruise Reviews - Reviews

as a point of reference, we had cruised this ship in the haven about 4-5 years ago.  i thought it was ok.  when we returned for this cruise, i found the service and food had improved.  we did eat in specialty restaurants each night and the improvement was noticeable.  i would look forward to returning on an itinerary that met my needs

Second time on this fabulous ship  .Cannot find fault with anything but I do love the big ships Food excellent entertainment superb   Staff friendly and work so hard .enjoyed every single minute  .Went on the Norwegian star in October brilliant.  Can't wait for February my golden wedding and we're off on the Norwegian spirit  hope it's as good as the other ships.  Highly reccOmended x

Ports were excellent. Food was good, love Free Style Dining.

i don't like having to reserve the entertainment. Also  internet Services need to improve..

employees were excellent. 

This was my first cruise, so I wasn't entirely sure what to expect. There definitely wasn't a lack of things to do or places to go on the ship. There were plenty of shows, scheduled activities, clubs, restaurants (many of which were complimentary), and more. As someone who gets motion sickness, I was very happy with the size and stability and had only a few brief moments where I could tell I was on a boat and started to get a bit queasy.

I have always heard people say how amazing the food is on cruise ships. However, I must say that, other than the main complimentary dining rooms - Taste, and the Manhattan Room - which I believe have the same exact menu, I was rather unimpressed with the food. The quality of the food at the buffet (Garden Café) let me down every time I went. The dish I got at Shanghai's was pretty mediocre. And all 4 dishes we ordered between our 2 trips to O'sheehan's were awful. I'm not sure if this is their way of trying to force you into the restaurant with an extra cover charge, but I was really disappointed. I can't speak to the extra-cost restaurants as I did not feel like forking out for them, but I sure hope they step up their game if they're going to ask you to pay more.

We really chose this cruise for the ports and the price point, and my high recommendation is really only for these reasons. If these aren't terribly important to you or if you can find something similar elsewhere, I would recommend exploring other Mediterranean options.

I would like to rate the experience higher. We booked this because it was a family (including children) vacation. A cruise gives us flexibility for 4 different families with children traveling together. I was expecting the cabin to be better shape but it is not. See my comments below on the cabin. I saw the room staff twice. 

There is always a long line for everything. The unlimited data plan for the cruise was laughable, half of the time the signal doesn't work. And there is a long line to speak with the internet manager, which doesn't really provide much except the satellite was down. 

This is a BUDGET cruise, regardless how NCL might market it. Most hotel would ask you to rate the staffs' welcomes to guests. None exists...they are there to do the job, a job they don't seem to enjoy.

There are some good things, they have the embarking and disembarking procedure down pact....so it was very smooth to get on/off the ship. The specialty dining restaurants seem to be in a good place. 

In general I had a nice time , had much difficulty with the internet and the Internet manager , Internet was not worth the price , and could not get any satisfaction from your customer service on this issue , the ship was not able to provide Russian menus for the dining rooms witch caused stress for my cruise partner , also bottled water should not be a item that is charged for on the ship , in the future , should I cruise , I will do without Internet or pay as I go , this matter was very frustrating , I did not get what I paid for .

The facilities and general cleanliness of the ship.

The attentiveness and courtousy of the staff.

The quality of the food.

The quality of the entertainment.

The cost of drinks is high as is the cost of their drinks-packages.

Unless they are revised, it is unlikely that we will use NCL cruises in the future. A pity, as the overall quality is good.

This is a great cruise and a good way to see several stops. Norwegian does a great job of setting up excursions for you or helping you go on your own.

I have been other cruise lines and Norwegian was a great experience. The food options were amazing. Rome and Cannes were my favorite stops.

If what you want is a whirlwind tour of cities on the western Mediterranean, this is the cruise for you.  If you're looking for leisurely cruising at sea and enjoying the boat and downtime, then you should probably look elsewhere.  It's not a criticism, just a suggestion because after the first day, you're in port every day and many of the ports are industrial.

The cabins were relatively spacious and very clean.  The staff were consistently very polite and conscientious, but not excessively in your face with happiness.  The crew is obsessive, however, about preventing any outbreaks with crew and stations for hand sanitizer throughout.  Much appreciated.

The food was universally very good. We're not "foodies" per se, but enjoyed the food very much.  Moderna was especially good and fun.  

The excursions were expensive, but well-worth it.  Pompeii, in particular was marvelous.  You can do Rome on your own, but be careful not to be too aggressive about seeing everything.  You can't.  The Rome tour is very expensive, but helps to see more of the city.  On your own, be focused or you'll spend your day rushing from point to point and seeing less.

Those on the ship included a wide array of family types, but the cruise seemed less appropriate for families with young children.  My teenagers had a great time.  Didn't seem much like a couples cruise.

The range of nationalities on board was amazing.  Americans and Canadians, of course,but also many Germans, some East Europeans,and many Asians.  ..

Focus on your intentions -- to visit many cities in a short period while travelling delightfully by boat, or  cruising leisurely at sea.  if the former, then this is a great cruise.

The freestyle cruising was nice. The staff were friendly and accommodating. Make sure to sign up for the shows because you need reservations even if they are free. The food was very good in all locations we tried. The room setup was terrible, but you just have to get use to it. For the price, I would highly recommend this cruise. We got a really good deal of about $100 per night per person for a balcony. The locations you visit in Italy are not very appealing so I suggest doing tours in these places. If you like the beach then Cannes is the perfect place. For both France ports, I would suggest to ride the little train. However, we did not realize we had to sign up for the tender at Cannes. The ship cannot dock so you have to take a lifeboat to shore. If you do not sign up the day before, you will wait several hours to get off (like we did). Embarkation in Barcelona was fast. However disembarkation was slower. We waited an hour for our luggage and then found out it was separated because they said there were no tags. When we found them, the tags were on all of the bags still!!! Someone was blind I guess. The line for the taxi was over 1 hour. 

The fact there was plenty for single people and had a meeting place for them 

to meet great entertainment pleasant crew and cabin staff .I have been looking for another cruise but I'm afraid there so aspen civet think I was lucky to have called at the right time .So I feel this something that could be looked at don't think it's fare to charge double for lone travellers .I must also congratulate the lady who handled my booking she was very efficient and pleasant.

The fact there was plenty for single people and had a meeting place for them 

to meet great entertainment pleasant crew and cabin staff .I have been looking for another cruise but I'm afraid there so aspen civet think I was lucky to have called at the right time .So I feel this something that could be looked at don't think it's fare to charge double for lone travellers .I must also congratulate the lady who handled my booking she was very efficient and pleasant.

The Epic is a beautiful ship with an excellent crew! Lots of fun shore excursions!!! The dining rooms were beautifully appointed. Highly recommend this great trip!!!p

We had a good trip and the service was good, I believe they could have little better service with rooms and dining. No real complaints just nothing to brag about either. 

We did a Back to Back Cruise on board the Epic, May 22nd and May 29th 2016 . We were celebrating my 50th birthday.  We had an extraordinary time!  We did about 12 cruises so far but this was our first time cruising to Europe and this is a perfect itinary!  Very glad we did it twice!  Every ports of call we enjoyed! Days in ports are very long and that is perfect, giving us plenty of time to go explore the sights ashore.  We loved leaving from Barcelona, which is a fabulous city.  The Epic  itself, we enjoyed very much!  We did the BreakAway and Getaway, and I would say,  the Epic is our favorite.  Lots of nook and crannies to find quiet place.  More space on deck.  But, I miss a bit the Promenade around the ship of the Getaway and BreakAway .  The "special" restroom situation was no problem for us being married for a long time!  But this could be awkard for new friends sharing the cabin.   Food was very good. We got the free  UDP when booking  and enjoyed a specialty restaurant every night. Service was very attentive and wonderful.  Our cabin steward was excellent and very nice to talk to. Lastly,  I want to say a big  thank you to Melissa Kaufman-Stolz our TA from Dream Vacations.   She went above and beyond for us.  She made extra sure to make me feel special  all cruise long for my birthday celebration.   Prior to the cruise, she also re-booked my cruise several times to make sure I had the best deal- price for my cruise. This is why I always book long time before sailing. No way to loose!  Also, she was always responding to my e-mails very quickly during the week or the weekend!   She was a big part of making  this trip a memory to last a lifetime and will forever be grateful. Thank you Melissa!   Anyone  looking for a TA , look no further, sit back , relax and enjoy Melissa's excellent service!   This trip is stamped in our heart as one of the most fun and exciting one we did so far!

 I highly recommend it!  I would love to do same cruise  again and again!  

Entertainment show were outstanding, staff was very friendly willing to help when needed. Dining package was a great option was able to try a few of the different cuisines on the ship.

Great site to see, bad experiences: 1) I found finger nail in my food and services was bad the waiters was forgetful of our orders 2) the Internet was down and nobody was there to help Internet cafe 3) they had one IT manager for the whole cruise waited over 1 hour to resolve my problem l had to print eticket for my excursions and I had to come back in hour to get printed and anyone can pick up my eticket and use it waited again. 4) I can count in my two hands how many people greeted me on my cruise only my cabin person most of the time. 5) I've accidentally bent my glasses and ask everyone from customer service to the cabin person and nobody couldn't help me I've suffered to the whole time, nobody was willing to go extra miles to help me, never again will I cruise with NCL.

This was a mother and daughter cruise and both our first time cruising and we had a great time. We enjoyed all the options the ship provided from the restaurants and entertainment. I found all the food great and had an amazing dietician, PJ, who made sure all our meals were gluten free. As soon as they heard we couldn't have gluten they immediately introduced us to PJ and he spoiled us. That was bonus we didn't know was even offered.

My daughter and I don't drink alcohol so I didn't pay for all the drinks to be inclusive and it was annoying sodas were not free, or had to pay for a lemonade in the bars, but it helped me cut back, and drink more water. Also, the free coffee in the machines up in the garden cafe was the worst ever, but I would not lower my score for that reason. The coffee is the only negative thing I dealt with every morning. 

Our storeroom steward, Wayne, was first-class. Another reason we felt spoiled. 

Overall, I will do another cruise again and would use Norwegian again.

We had a wonderful 7 day cruise on Norwegian Epic.  We started by flying in a couple of days early into Barcelona, Spain and we were so happy that we did!  We stayed at the B-Hotel which was in very short walking distance to many restaurants as well as shopping and the Magic Fountains.  We had an incredible time on the cruise and went on a new adventure each and every day.  This is a great way to see Europe because it gives you a little taste of so many different cities!  We would explore all day and then come back to luxury at night.  Would highly recommend this trip to anyone!

I loved the 7 day cruise that I was on. The staff, room service, and food was excellent. I chose this cruise due to the affordability of viewing the most countries in the short amount of time. However, there were no shuttles to most of the ports and all transportation off of the ports were costly and had to be outsourced by independent drivers everyday of the cruise except one day when the shuttle was provided the customers were charged. Due to this daily expense and the hidden daily fee per person for room servicing my vacation became expensive and way over budget.