Terrible time due to mistake not including drinks package.

Item: Norwegian Epic
Rating: 4.3
Author: kcristiano

Norwegian Epic Cruise Review to Europe - Western Mediterranean

kcristiano

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 77

Overall rating:

4.3 out of 5

Verified Review

7 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: August 28, 2022

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 17022

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

The cruise was fine and a great time to share with our family. However, did not include the drinks package as requested (phone call proved it was requested, thank goodness for taped calls). Had to pay for each drink and be asked EACH TIME if we were aware we did not have the drinks package. After seven days this got old. Some people actually asked if we could afford to pay for the drinks. After nearly two hours on the phone with , this is during the cruise while my family was trying to get ready for dinner, I was told that the matter would be investigated. Two days later, did the right thing and acknowledged their mistakes, but I needed to send in the drinks bill and wait (and hope) for reimbursement. Very very annoying.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

The Haven food was excellent, although service was lacking at times. O'Sheehans was poor and the buffet was OK.

Onboard Activities

3 out of 5

Enjoyed Deal or No Deal and some trivia contests. Not a whole lot of activities at night.

Entertainment

3 out of 5

No comedian. Dance show, Burn the Floor, was good. Mentalist Cripton was OK.

Service and Staff

4 out of 5

Most were good, although the Haven restaurant had some service glitches. Bartender in the Haven, Dominick, was fabulous. Concierge and butler in Haven were great.

Ship Quality

4 out of 5

Mostly clean. The ship is showing its age in places.

Cabin / Stateroom

5 out of 5

Wish the balcony were a little bigger, but the two rooms and bathrooms and living room were great.