Terrible time due to mistake not including drinks package.
Norwegian Epic Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail date: August 28, 2022
Ship: Norwegian Epic
Cabin type: Suite
Cabin number: 17022
Traveled as: Family (older children)
Reviewed: 1 year ago
Review summary
The cruise was fine and a great time to share with our family. However, did not include the drinks package as requested (phone call proved it was requested, thank goodness for taped calls). Had to pay for each drink and be asked EACH TIME if we were aware we did not have the drinks package. After seven days this got old. Some people actually asked if we could afford to pay for the drinks. After nearly two hours on the phone with , this is during the cruise while my family was trying to get ready for dinner, I was told that the matter would be investigated. Two days later, did the right thing and acknowledged their mistakes, but I needed to send in the drinks bill and wait (and hope) for reimbursement. Very very annoying.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Livorno (Florence & Pisa), Italy
Palma De Mallorca, Balearic Islands