This was supposed to be fun and relaxing- not fun! Excursions were great, but Norwegian doesn’t care about their guests red job
Embarkation
2 out of 5
When one is disabled, you just deal. However, when a snotty millennial comments, “You don’t look disabled enough. You need to go to the main boarding line”, you know it’s gonna be rough.
Ship experiences
Food and Dining
3 out of 5
Meh is all I have. The staff was overwhelmed and undertrained in the anytime dining areas. When you’re told by a waitress that you’ll just have to wait because the other table is more important, it’s not gonna be a good experience.
O'Sheehans Neighborhood Bar and Grill
2 out of 5
Well, small baskets of Irish food is not how you eat in Ireland. Cold and greasy is not appealing.
Onboard Activities
2 out of 5
Service and Staff
3 out of 5
The only reason that this is as good as it is, is that it is an average between my amazing cabin steward always checking to see if I needed anything and the customer relations staff telling me to go get it myself. Uh, no!
Ship Quality
2 out of 5
While clean, rust on outer balcony patios and along boat davits holding lifeboats. Chipped paint and scuffmarks on hallway walls gives a lazy impression. Bathroom design is stupid- who puts a shower door on the toilet area and uncomfortable to step up into in the middle of the night? Yeah, no.
Cabin / Stateroom
2 out of 5
Ship tip
Plan on nickel-and -dining. Bait and switch is common here and no, the customer is wrong. Even when polish, still wrong!‘ppl
Stupidest planning ever! Do they not think that different flight times require a tiny bit of logistical planning? Nobody can check into flights any earlier than three hits. So telling me to be in the lounge at 7am for a flight leaving at 1:15 pm and no check-in until 10:15 and arriving at the airport at 8:20? Poor planning- stage the trips for various times. Plus, the airport in PR has no seating for early check-in boarding arrivals. Only seating is after check-in. Not a good look.
And as for disembarkation- they knew my flight left in the afternoon and when I told them that, customer service said if I didn’t go then, my pre-paid ride to the airport would be void. Again, goes back to really listening to customers and figuring it out. One size does not fit all and staggering the leaving prices would have been far more intelligent.
As for people sayin I’m complaining to just complain- that’s not who I am. Bathroom design with a step is stupid and the door is impractical. I did have a good time, because I was with friends, saw amazing places, represented my Vegas Golden Knights in the Caribbean and happily shopped. Norwegian lacks good customer service and as a native to Las Vegas, I know what is good and what sucks. A bad day and somewhat rude is understandable, but from all sorts of various venues and staffing levels- uh no. That is when there’s issues with morale, leadership and personal accountability. This basically means that I won’t sail Norwegian again- I’ll spend my hard-earned money on Princess.
Much of this makes no sense and how can they time your personal disembarkation to your personal flight with over 4000 passengers on board. Just sounds like you love complaining.
We were on this cruise and had an amazing time. The crew and staff were always friendly and helpful. Yes the ship shows signs of wear and tear but is due for dry dock. This was one of the best cruises we have been on.
Curious as to what a “red job” is that the cruise line doesn’t care about. I don’t recall ever hearing that term before. It does sound like it’s a good thing you are unable to cruise anytime soon since you didn’t appear to enjoy it.
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