Definitely Not What Was Expected

Norwegian Epic Cruise Review

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall rating:

2.9 out of 5
Norwegian Epic

10 Night Southern Caribbean (San Juan Roundtrip)

Sail date: February 06, 2020

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 12076

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

This was supposed to be fun and relaxing- not fun! Excursions were great, but Norwegian doesn’t care about their guests red job

Embarkation

2 out of 5
When one is disabled, you just deal. However, when a snotty millennial comments, “You don’t look disabled enough. You need to go to the main boarding line”, you know it’s gonna be rough.

Ship experiences

Food and Dining

3 out of 5
Meh is all I have. The staff was overwhelmed and undertrained in the anytime dining areas. When you’re told by a waitress that you’ll just have to wait because the other table is more important, it’s not gonna be a good experience.

O'Sheehans Neighborhood Bar and Grill

2 out of 5

Well, small baskets of Irish food is not how you eat in Ireland. Cold and greasy is not appealing.

Onboard Activities

2 out of 5

Service and Staff

3 out of 5
The only reason that this is as good as it is, is that it is an average between my amazing cabin steward always checking to see if I needed anything and the customer relations staff telling me to go get it myself. Uh, no!

Ship Quality

2 out of 5
While clean, rust on outer balcony patios and along boat davits holding lifeboats. Chipped paint and scuffmarks on hallway walls gives a lazy impression. Bathroom design is stupid- who puts a shower door on the toilet area and uncomfortable to step up into in the middle of the night? Yeah, no.

Cabin / Stateroom

2 out of 5

Ship tip

Plan on nickel-and -dining. Bait and switch is common here and no, the customer is wrong. Even when polish, still wrong!‘ppl

Ports of call

Charlotte Amalie, St. Thomas

4 out of 5

Tortola, British Virgin Islands

4 out of 5

St. John's, Antigua

4 out of 5

Bridgetown, Barbados

4 out of 5

Castries, St. Lucia

4 out of 5

Oranjestad, Aruba

4 out of 5

Kralendijk, Bonaire

4 out of 5

San Juan, Puerto Rico

3 out of 5

Disembarkation

1 out of 5
Stupidest planning ever! Do they not think that different flight times require a tiny bit of logistical planning? Nobody can check into flights any earlier than three hits. So telling me to be in the lounge at 7am for a flight leaving at 1:15 pm and no check-in until 10:15 and arriving at the airport at 8:20? Poor planning- stage the trips for various times. Plus, the airport in PR has no seating for early check-in boarding arrivals. Only seating is after check-in. Not a good look.
Was this review helpful? 11

9 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing