Very Disappointed in services, too many people. TOO BIG!

Norwegian Epic Cruise Review to Europe - Mediterranean

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall rating:

3.2 out of 5
Norwegian Epic

12 Night Grand Mediterranean (Barcelona Roundtrip)

Sail date: November 10, 2019

Ship: Norwegian Epic

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

even with bad weather - the ship is too big with too many people! It felt like a "cattle call" with no personalization other than the cabin steward - ship not prepared for rain everyday. 2 Spa appointments were messed up at the spa desk - 2nd time I was over charged, which I had to correct, and the service was not performed as advertised with no explanation Never again! Charges for everything -and then some -not reasonable -felt like being in Vegas--with no class or style anywhere-Daily news was poorly written with incomplete information on daily schedule!!!

Embarkation

3 out of 5
easy

Ship experiences

Food and Dining

3 out of 5
Disappointed in the food, based on other cruises I expected less charges and better food

Onboard Activities

3 out of 5
Was sick most of the time....

Spa

1 out of 5

first appointment was not honored. i got there early and was told to relax in one of the heated chairs and they would come get me. They never came to get me and i went looking and it was too late at night to honor my appointment. 2nd time i booked the special, the room and towels were cold, i was charged $10 too much and did not get the exfoliation as the package said I would have. I was told my skin was too cold !!???!!

Entertainment

3 out of 5
didn't see cause was sick, and there was not anything to help a sore throat or cold in the shop

Children's Programs

no children

Service and Staff

3 out of 5
Cabin Steward was great! Other overall, okay

Ship Quality

3 out of 5
Terrible design - too big for the staff to manage. Every where there was a problem - everything I tried to doI had to ask and got uninformed answers

Cabin / Stateroom

2 out of 5
cleanliness of cabin was always maintained. The design is terrible - 2 adults cannot move around without a hassle..

Ship tip

Don't go ---- it is too big for them to manage properly!

Ports of call

Barcelona, Spain

4 out of 5
Loved the city!! Just bus

Valletta, Malta Did not visit port

cancelled due to storm

Santorini, Greece

4 out of 5
no excursion

Mykonos, Greece Did not visit port

i was sick

Naples, Italy

4 out of 5
yes with the rain

Civitavecchia (Rome), Italy

4 out of 5
rain again

Livorno (Florence & Pisa), Italy

4 out of 5
yes did an excursion in the rain

Cannes, France

4 out of 5
no excursion - still sick

Palma De Mallorca, Balearic Islands Did not visit port

sick and needed to pack

Disembarkation

2 out of 5
satisfactory -using the elevators with my luggage were not a good way for departure- no coordination, the newsletter information was not accurate.
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