Norwegian Encore - Reviews

I love Norwegians have always had a wonderful experience. I was so looking forward to taking my daughter on this cruise and paid a lot of money for it. I was so disappointed. Everyday something went wrong! Never any explanation or apologies. There’s nothing memorable about our experience on the Encore!

I took my Mom and family 7! Rooms for her 95th birthday. Big mistake with the kosher food. Staff was also very difficult to work with when requesting location to have prayer services other than your Friday night routine. Would not let me list their availability to other Jewish guests

We always love NCL and are hoping the new Leonardo class ships have a complete walk around on one of the decks and hope they have access to the front of the ship up top we miss that

New ship but in my opinion is better designed for Alaska, north Europe sailings, but not for Caribbean.Finally non smoking casino with enclosed smoking area👏🏻,balcony rooms squished, only one & very small adult pool which is overcrowded & next to kids pool for amount of people on the ship. Food repetitive.

I have been cruising for over 20 years. I've traveled with Norwegian many times and this cruise by far has been my worst experience of any cruise line I've even been on. This was a holiday cruise meaning families would be attending and the fact that there was literally no place for not only my children but the majority of the guests children had absolutely nothing to do ruined our vacation. With over 1400 children on this Thanksgiving cruise and the ship was only able to accommodate 110 children from age 3-16 for their Splash Academy was ridiculous. 7 days on the cruise and my children could not participate in the laser tag, race cars, or splash academy blew my mind. Day 1 everything was booked and everything was an added expense. The fun part about cruises is that everything is SUPPOSE to be all inclusive. But not on the Encore! You have to pay for everything that the children want to do. The only thing that kept me from paying so much money for their entertainment was that there were no available reservations for them to participate in anything fun. They were simply limited to the pool. For months my children Youtubed this cruise because they were so excited for all the cool stuff Encore offered. And yet after 7 days on the boat they were unable to do anything they imagined they would get to do. We celebrated my daughter's 11th birthday and I paid the $40.00 to have our room setup with the birthday decorations and cake. And to my surprise there was no decorations but there was a withdrawal from my account for the payment. When i told my stewart about it he completely did not help at all for the entire cruise. He was terrible!!! The bar tenders literally never served me, i would stand at every bar for over 20 minutes before they would acknowledge my existence to get a drink. They wouldn't treat the black passengers as well as they treated the white passengers. This was at every bar I went to or every waiter I stopped to ask for a drink. Either they wouldn't serve me or they would forget my order when they finally did take it. I was really excited about visiting Puerto Rico, but i grew less excited when i realized we would only be there for 5 hours and those 5 hours were from 5:30 pm to 11:59 pm!!! We literally had no time to enjoy each port because you didn't leave time for enjoyment on the itinerary. If you 're not going to have anything for children to do on the boat at least give us an opportunity to show them a great time on the islands!! Customer service sucked no one wanted to assist, even with all the complaints they received from 95% of the guests. I really advise that you have further training for all the staff and that you build an addition for the children area so that more than 110 can be accommodated. After this experience, I no longer wish to cruise with Norwegian. I felt that myself and all the passengers were ripped off and the only thing that we all had in common was that our experiences were awful. For this to be the first cruise for Encore I expected to have the red carpet rolled out, but it was a complete let down. We couldn't even get into the specialty restaurants and it came with our package, no reservations! You clearly know how many passengers you have booked on the cruise before we embark, i suggest you make accommodations for all your guest instead of just a small hand full. I could go on and on about why I gave this cruise a poor experience but I'm pretty sure whoever reads this doesn't care just like the staff on the cruise didn't care. Please do better so that the other people who choose to go on this cruise does not have the same experience that we had.

Total discussed with this cruise. Not sure if we will ever sail with them again. What a waste of a vacation!!!!!

The ship was disappointing from service to the physical layout and things to do. Enjoyed spending time with my family but would not cruise again on this particular ship.

My second Norwegian Cruise was even better than the first. There is something for everyone! The thrills of race cars or virtual reality games or laser tag. Enjoy gambling in the casino or lounging by the pool or relaxing in the hot tub. From buffets, to casual restaurant to more upscale you can’t go wrong with your options. The private island had a lot to offer and Miami is always a fun time. All in all this was a great trip with beautiful weather!

Originally ship was to sail from Southampton to Miami but NCL went to NYC for the publicity. Inaugural cruise was a great experience but traveling across the North Atlantic in November was not ideal. First two days were rough - 45 foot waves and 60+ mph winds. Out of 9 days only had about 1 1/2 days we were allowed on outer decks. Ship was only about 42% capacity which allowed empty hallways and elevators. Meeting NCL Escape in front of Lady Liberty was a once in a lifetime experience. Great ship bad route.

Winter weather was challenging. But the cruise was perfect.

Great experience doing an extended transatlantic cruise.

We had an awesome Norwegian Cruise Line experience, as always.

It was fun being the first ones on a new ship. I am sure the outdoor activities will be very popular, just not on a transatlantic cruise in November.

We hope to work with Norwegian to remedy the challenges we had on this cruise. I have always loved them and have been on 4 other cruises with them in the past and have another one scheduled for February. It would be a shame to waste our cruise Next credits due to the poor service on this one sailing, but we need to be assured Norwegian's greed isn't ruining the experience on the ship for us before we stress through another vacation. Cruises are typically the most relaxing vacations we have taken. This one was one of the most stressful :(

The staff on this cruise was top notch as was the food. Sadly some of the passengers (a large amount) were rude to staff and other guests. Sad to see.

Not our favorite cruise line to go back on sorry NCL

It was exciting to be on a new ship. I cannot say that the decor is the most appealing to me. Very plain. The food, bar service, and entertainment are excellent. However, I do not think we would cruise on the Encore again because we feel it is designed for young people (teens to 30 something) with its PAY go-carts, Galaxy, lasertag, etc; REMOVING the FREE area for adults, Spice H20. Our favorites are Escape and Bliss of the ones we have cruised on.

Had a wonderful time on a brand new ship. I could actually smell the new finish on the floors! Travelled with ex-wife and our two adult daughters.

The free beverage package does have a charge of $195 for a service charge. The casino minimums are a joke. Roulette has a $25 minimum with only $5 chips. The table was empty most of the cruise. You will be hit with extra charges for pretty much everything you do.

A great Cruise. I enjoyed it immensely. Food was excellent