Awful voyage. Would NOT recommend sailing on this ship.

Norwegian Encore Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 14

Overall rating:

2.2 out of 5
Verified Review
Norwegian Encore

7 Night Alaska: Glacier Bay Skagway & Juneau (Seattle Roundtrip)

Sail date: June 02, 2024

Ship: Norwegian Encore

Cabin number: 10156

Traveled as: Singles/Friends

Reviewed: 5 months ago

Review summary

Awful ship. Not accommodating to older people and people with handicaps or disabilities. Didn't even have closed captioning available on the TV. Smoking area was a disgrace. There was no ventilation at all and they would not allow us to keep the door open. This was my first cruise ever and will also be my last.

Embarkation

1 out of 5
Stressful

Ship experiences

Food and Dining

1 out of 5
The food was not very good and there was never anywhere to sit in the main dining. Also, there was mot food available for one and one half hours between meals or late night.

Onboard Activities

1 out of 5
Absolutely nothing if interest to do on the ship during this cruise. It was thru Alaska, so too cold to swim, which was only activity.

Entertainment

2 out of 5
There was the Choir of Man which we never got to see and the Beatles British Invasion which we saw 3 times. They were good.

Service and Staff

5 out of 5
Room steward showed himself only twice. A different steward stood by and just watched as my sister and I struggled to get my wheelchair into our stateroom. Another passenger helped us get it in.

Ship Quality

1 out of 5
The smoking lounge on deck 8 is an enclosed room with no ventilation and on deck 16 it's an open cubicle with no seating available. If you bring a chair in to sit on, they take it away from you.

Cabin / Stateroom

2 out of 5
Not big enough for a wheelchair.

Ship tip

Do not sail on this ship!

Ports of call

Seattle, Washington

3 out of 5
Was only able to visit this port because we stayed there the night of disembarkation.

Juneau, Alaska

1 out of 5
Other than Tracy's Crab Shack, there was no shopping unless you wanted jewelry. There were about 50 jewelry stores.

Skagway, Alaska Did not visit port

Only had jewelry stores just like Juneau.

Cruise Glacier Bay

4 out of 5
Scenery was beautiful.

KETCHIKAN (WARD COVE), ALASKA

2 out of 5
We only stayed 4 hours in this port which was not long enough

Victoria, British Columbia

2 out of 5
We only stayed 4 hours in this port which was not long enough

Disembarkation

1 out of 5
Instructions were not clear and they lost our luggage and told us if they did find it WE would have to pay to ship it home! After THEY lost it!
Was this review helpful? 14

12 Comments

JustSomeGuy9643     3 months ago

Did you let NCL know ahead of time that you were in a wheelchair and had mobility issues? Did you request an accessible stateroom when you booked? Other than your cabin, how was the rest of the ship not "accommodating"?

Cruisers4Lyfe     4 months ago

Thanks for sharing

mollyv71     4 months ago

Do you not know that's the glaciers ARE ALL melting??

jbledsoe     4 months ago

Try Celebrity line next time!

Gwbigdog     5 months ago

Oops sorry thanks

natelorip     5 months ago

Sorry it wasn't what you wanted. There was great shopping in Juneau. I loved Caribou Crossings.

javawoody     5 months ago

Sorry, lot of misinformation in this review how do you know that Skagway just has jewelry stores if you didn’t Get off the ship?

earlydawn     5 months ago

Apparently cruising is not for everyone and sorry it wasn't worthwhile for you. I've never been on a bad cruise and would do it continuously if my budget allowed.

cruising2004     5 months ago

Sorry this cruise was not up to par.

AuntPinkie     5 months ago

Appreciate your detailed feedback. Cruising isn’t for everyone. At least you tried it. Sorry this cruise didn’t meet your expectations.

HeavySeas     5 months ago

Thanks for sharing your cruise experience

karlgrgurich     5 months ago

Well. Sorry you didn’t enjoy your cruise. We did a lot of research before our first cruise, and chose well. That hooked us.

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