Nieuw Amsterdam Cruise Reviews - Reviews

This was my first cruise and overall it was a good experience with new and interesting travel.

Wonderful cruise staff made this a very pleasant, laid back cruise.

Enjoyed the service and food and drinks on HAL. Top notch staff! We really had a great time, but I having now done this once, we will not book a holiday week again.

HAL is quality and excellence. It stays true to their brand, smaller more intimate ships, excellent service and food as well as quality ships.

- ship was stuck in port for 2 days while making repairs. This completely changed our itinerary. - Itinerary was not what I paid for. - too many passengers and not enough staff to handle the numerous complaints. - Air condition was out in our cabin for the first night. Wife and I had difficulty sleeping. - felt rushed and pressured to maintain the modified itinerary / excursions. - Holland needs a better maintenance program so that it doesn’t disrupt future cruises. *** Hindsight is I should have cancelled this cruise but it was for my wife’s birthday.

This is a beautiful cruise. The ship was wonderful with great staff. I would advise traveling before September to benefit the most from this location.

I highly recommend this cruise line and cruise destination. The views and service was special!

The Alaskan cruise is a must do. Holland America does a great job and caters to the older passengers very well. Weather was ok but you need to have rain gear, warm clothing especially if you go in September.

This was my 2nd time in Alaska - each time was different - this was a fabulous experience! Weather cooperated for the day in Glacier Bay and again in Ketchikan - overall I would recommend this trip to anyone

This was our first visit to Alaska. The scenery was beautiful. The temperatures were great (since we traveled from hot Texas). The scheduled time in each port was good, and it gave us time to explore. The ship docked in very good and convenient locations in each port. One specialty restaurant (Canaletto) was located in the buffet area (Lido) which we thought was strange.

This was our third cruise to Alaska and we enjoyed everyone. It was a perfect way to get away. The only down side is internet is almost non-existent, and phone service was only in the ports.

When we are onboard we usually spend time in the crows nest a lot. One-third of the windows in the explorer lounge (crows nest) on the front of the boat were foggy (assume seal was broken and condensation got in) You could not even see out of them. So when you wanted to view the glaciers with the the 100's of other people in the lounge trying as well, viewing was limited. Holland America should at least have those big viewing windows fixed. I can not recommend this ship. Also we took the Denali visit package before the cruise that Holland America offered. The Hotel in Anchorage was ancient and the room, well, motel six might be better. Again disappointing. Rarely do I complain, but I could not let this go by. Thought you should know.

Never had a huge desire to visit Alaska. I'm not a fan of cold weather...and as expected, it was cold. Scenery is beautiful.

Alaska is a wonderful cruise. I highly recommend a trip this way. Spend some time on land in the Anchorage/Denali area. I would be apprehensive using Holland again. Some of this is on me. I did not research the ship itself well enough. I think this company has food service issues and they don’t seem all that organized for embarking and disembarking. Not much can be said for their “sales seminars” and quality of entertainment. The staff was very friendly, courteous, but maybe a little detached.

Holland America really made my first cruise amazing. Top notch!! They set the bar so high, I can't imagine cruising with another line! I will be back!!

We had a good time. Our stewards were amazing. The embarkation and disembarkation were enough to turn me off cruising for good. Note: I did not have the option to choose our proper itinerary- we did a 7-day with stops in Ketchikan , Juneau and Skagway.

Due to this cruise being so bad I am done cruising after 15 cruises. The ship got the Noro virus it was very rapid spreading on board.

Very disappointing embarkment, so disorganized. Lineups everywhere for meals, shuttle buses and embarkment. Entertainment disappointing bring back The Ocean Five and The Drifters. Bring back the beautiful costumes and nice dancing. Food and service excellent! The staff were so accommodating and hard working.

Overall the cruise was great. There were some minor issues but it is an older ship. She is well maintained and the staffs are very helpful.

Mixed review….scenery was magnificent, employees generally excellent except for one from the art gallery, food generally great except for the seafood on the last night which caused massive diarrhea n visit to emergency when we reached shore