Nieuw Amsterdam

Very pleased with all staff especially Neptune lounge concierges Denisa Ogici and Carlo Cayetano, Cabin manager Hendra, Sommelier Ruther, and Waiters Dewa and Sukarna (not sure of all spellings).

Great Cruise for people who have never been to Alaska

Great cruise...but the promised short excursion was fake news...read the fine print!!! Cruise.com listed Holland American Line as the vendor, but on board no body knew of the bonus short excursion offer, at the end I was holding the bag with the rotten eggs (worth $150); the Guest Service office on the ship stonewalled me, gave me no written proof that I had talked to them...just a huge disappointment!!

Holland America line was good. The ship was nice, not too big and definitely kept up to date. They offer the best offshore activities and make it easy to book and get to. Taku glacier helicopter was breathtaking. If I had to pick one I would definitely pick it. Worth every penny. SPA great for couples! First class train in Skagway was scenically great and not too long.

cruise processing was good flowed pretty easy. Instead of having you stand in line to wait they had seats and processed as you came into facility. The Nieuw Amsterdam is a nice ship, rooms are great very spacious and comfortable. The staff was too laid back, had to ask for service on many occasions. Seating in the dining room on the lido deck was always an issue and the activities and shopping on board were scares. Audience is older.