Nieuw Amsterdam Overview

The second of Holland America's signature-class ships, ms Nieuw Amsterdam celebrates historic New York City, once called Nieuw Amsterdam, with its inspired design and an art collection valued at more than $3 million. While on board enjoy cooking classes and hands-on workshops from America's Test Kitchen. Hone your video-editing skills at a Digital Workshop powered by Windows®. Dine in your choice of specialty restaurants. Or rejuvenate in the Greenhouse Spa & Salon

Nieuw Amsterdam Ship Stats

  • Price:
    $$$$
  • Size: L
  • Total Passengers: 2,106
  • Total Crew: 929
  • Passenger to Crew Ratio: 2.27
  • Built: Jan 2010
  • Refurbished: Dec 2017
  • Number of Decks: 12
  • Total Cabins: 1,053
  • Cabin Categories: 35
  • Gross Tonnage: 86,700
  • Length: 936
  • Beam: 106

Ratings:

  • Cabin / Stateroom 4.5
  • Children's Programs 3.4
  • Destinations and Excursions 4.1
  • Embarkation and Disembarkation 4.5
  • Entertainment 3.7
  • Food and Dining 4.2
  • Onboard Activities 3.7
  • Service and Staff 4.6
  • Ship Quality 4.5

Cabins

1053 cabins and 35 cabin categories.

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Inside Cabin Inside
4.0
(29 Reviews)
Avg. Size: 248 sq. ft. Avg. Cost: $108/night
Oceanview Cabin Oceanview
4.4
(30 Reviews)
Avg. Size: 267 sq. ft. Avg. Cost: $130/night
Balcony Balcony
4.4
(87 Reviews)
Avg. Size: 250 sq. ft. Avg. Cost: $153/night
Suite Cabin Suite
5.0
(17 Reviews)
Avg. Size: 542 sq. ft. Avg. Cost: $294/night

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Dining

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Manhattan Dining Room Manhattan Dining Room
4.0
(2 Reviews)
Pinnacle Grill Pinnacle Grill
3.7
(7 Reviews)
Explorations Cafe Explorations Cafe
3.0
(4 Reviews)
Terrace Grill Terrace Grill

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Onboard Activities

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Thermal Suites Thermal Suites
5.0
(1 Review)
Explorer's Lounge Explorer's Lounge
5.0
(2 Reviews)
Crow's Nest Crow's Nest
4.7
(6 Reviews)
Gymnasium Gymnasium
4.5
(2 Reviews)

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Deck Plans

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555 Nieuw Amsterdam Reviews

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Save your time and money by jronis1706

Sail Date: / Traveled As: Family (older children)

Would not go back on holland America anytime in the near future. Been on many holland America cruises in the past, major corporate change and not for the better.

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Very Disappointing by xquizitluddite

Sail Date: / Traveled As: Couple

Surcharges There are now four specialty restaurants in addition to the specialties within the Pinnacle (e.g. Rudy’s Sel de Mer) There is an additional charge for steak, lobster, cappuccino, and Tazo Tea. Overcrowding The number of passengers on the newer Holland America ships has increased from 1800 to 2100 with the number of crew and officers cut from 1000 to 836. These cuts stress waitstaff and cabin stewards who have to wait more tables and attend to more cabins. The quality of service is diminished because of errors and inordinate wait times for tables. Cutbacks Affecting Quality of Cruise Elimination of cast shows, live bands (HALcats) in the bars, exploration team, expert lecturers, travel team, library, meaningful trivia prizes instead of pins, “dam” brand hats, aprons in shops, toothpicks and after-dinner mints/ginger in dining room. There are no dance classes. There is a paucity of activities and horrific scheduling with attractions opposite one another or religious services during dinner. Holland America/ Carnival are saving money and turning off repeat passengers in favor of a boisterous drinking and gambling crowd. Gifts with strings attached from the shops and spa gave us a $50 discount respectively for our anniversary only on expensive massages, not use of facilities, and expensive items in the shops. A gift is something given freely for an occasion. Horrendous entertainment director Mandy ignored requests to slow down so that passengers could write answers to music trivia. She ignored questions and got very snippy with passengers. She had NO interpersonal skills always insisting she was right even when she was offensive. Combining cruise director and travel director eliminated information about what passengers could do on their own. There is no longer a gathering place in the mainstage to disperse tours. Passengers are sent far away to search for the tours on their own. There was no club soda or Coke at the welcome cocktail party. Flat water and brown water were served as non-alcoholic drinks. Casino and bingo were played in port raking in the money. We were not given the option of making reservations for a set time for dining with one waiter and one wine steward. Instead, we had “dine as you wish,” which turned into “dine as we wish.” When I called to make reservations, the genius David told me, “You cannot make dinner reservations between 5:45 p.m. and 7:45 p.m. because that is dinner hour.” Aside from an insufficient number of waiters, packets of Equal and Sweet and Low are not served with coffee or tea. Passengers must specifically ask for them. Ketchup in the Dive-In is rationed. Unsatisfactory Accommodations We booked an ocean view cabin but were forced to keep the curtains shut for “navigational purposes.” This directive rendered it a virtual inside cabin at a greater cost. Abysmal Information and Communication The A to Z catalogue does not list how to get general announcements from the monitor. The on-screen menu does not direct passengers to the bow camera. I sent an email, got a message, got a call, and got a note asking me to call Guest Services for the information because no one had told anyone else that I had gotten the answer to the question. I returned a book from the book club a week ago after the book talk. Mandy called me a week later to return the book. No one in Guest Services indicated when it was returned and the cabin number. The captain and cruise director claim they are grateful for repeat passenger business. If so, this list of what Carnival and Holland America have done to curtail features leave MUCH to be desired. Many people are unhappy with these nickel and diming policies and plan to take their business elsewhere. We are no longer treated as guests. Instead we are cash cows to be milked for everything. The amenities we have previously enjoyed with this line are gone. It is a bare bones operation now, and we feel as though we are being given bargain basement treatment. We enjoyed the shore excursions we booked.

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2 Comments

Our first cruise and we feel lucky to have chosen the right cruise line and the right ship so now we are hooked! by jtrumpfh42

Sail Date: / Traveled As: Couple

We do recommend Holland America and this ship in particular. We can't wait till we can cruise again!

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265 Nieuw Amsterdam Tips

ababjunk
Jan 14, 2015

Ask to be seated at a larger table for dinner. You will meet the most fascinating people. We had as you wish dining and it was painless.

FredCFL
Apr 02, 2013

Lido for breakfast and lunch; dining room for dinner.

marin
Jan 02, 2015

The Nieuw Amsterdam will put you in the lap of luxury. If you enjoy "dressing up" in your finest, dining on fine cuisine, and enjoying showroom entertainment without lineups, you'll love the elegance of HAL.

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