Best = All the food from the Dive-IN burgers, Lido Cafeteria style dinning and the Manhattan Dinning room was so well prepared and presented. It was the highlight of our cruise.
Worst = Smoking was allowed in the casino and it drifted to near by event locations. BUT I have been informed that has changed and all of HAL line will be completely smoke free by the end of the month!
Great cruise with Holland America to Alaska. Customer Service was A1. Daily meals were great with lots of options. A wide variety of daily "to do" options to pick from. Very friendly staff.
The best part of our recent cruise to Alaska on the Nieuw Amsterdam was the ship and shore excursions. Both were top notch. The food was mediocre. The entertainment was worse. The staff were like robots. If Nieuw Amsterdam is to compete effectively in the Alaska market, all three aspects that need improvement will have to improve.
The crew was amazing, always there and always taking care of everything. Didn't have any problems on the ship. Everyone says that the departure part is terrible but for us it was great.
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