Nieuw Amsterdam Reviews

4 out of 5

421 reviews

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4.9 out of 5

The 11 of us in six cabins all had a great time by ahelder

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Very pleased with all staff especially Neptune lounge concierges Denisa Ogici and Carlo Cayetano, Cabin manager Hendra, Sommelier Ruther, and Waiters Dewa and Sukarna (not sure of all spellings).

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4 Comments
5 out of 5

Excellent Cruise for people who have never been to Alaska by llachance897

Verified Review
/ Sail Date: / Traveled As: Couple

Great Cruise for people who have never been to Alaska

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Was this review helpful? 6
4 Comments
4.9 out of 5

Great cruise....with a huge disapointment... :( by enescomd

Verified Review
/ Sail Date: / Traveled As: Couple

Great cruise...but the promised short excursion was fake news...read the fine print!!! Cruise.com listed Holland American Line as the vendor, but on board no body knew of the bonus short excursion offer, at the end I was holding the bag with the rotten eggs (worth $150); the Guest Service office on the ship stonewalled me, gave me no written proof that I had talked to them...just a huge disappointment!!

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Was this review helpful? 3
3 Comments
4.2 out of 5

Exploring Alaska by SteveGeorgeCash

Verified Review
/ Sail Date: / Traveled As: Couple

Holland America line was good. The ship was nice, not too big and definitely kept up to date. They offer the best offshore activities and make it easy to book and get to. Taku glacier helicopter was breathtaking. If I had to pick one I would definitely pick it. Worth every penny. SPA great for couples! First class train in Skagway was scenically great and not too long.

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Was this review helpful? 6
3.7 out of 5

Alaska Cruise by curtisclark7521

Verified Review
/ Sail Date: / Traveled As: Large Group

cruise processing was good flowed pretty easy. Instead of having you stand in line to wait they had seats and processed as you came into facility. The Nieuw Amsterdam is a nice ship, rooms are great very spacious and comfortable. The staff was too laid back, had to ask for service on many occasions. Seating in the dining room on the lido deck was always an issue and the activities and shopping on board were scares. Audience is older.

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Was this review helpful? 6
4 Comments
4.3 out of 5

Pleasantly surprised by genovesemylove

Verified Review
/ Sail Date: / Traveled As: Couple

We received cabin 5100 right by the mid ship elevators so we were concerned about noise. We rarely heard any noise. I am a light sleeper and had the best sleep of any cruise I have ever been on. We were in a perfect location. We took the elevator up to deck nine and was right at the Lido Marketplace. We were just above the life boats but looking out the window there was no obstruction at all. Also the elevator right by our room was broken the entire cruise so there was no privacy issues either with people seeing us on the balcony. This was my 24th cruise (1st with Holland) and by far my favorite cruise ever. Alaska is breathtaking and I highly recommend cruising there. My only complaint was the entertainment. The singers on this ship simply were not talented. The singers in BB Kings were far better in my opinion. This is the one place that needs improvement and the one thing that would make me hesitate to book this ship in the future. Other than that we LOVED every moment of the cruise. Food in lido was delicious. I had maybe one or two things that I did not care for. Loved the salad bar, so many options to choose from and it made eating health easy.

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4 Comments
5 out of 5

Absolutely a trip of a lifetime in every single way! by rrlord

Verified Review
/ Sail Date: / Traveled As: Family (young children)

This ship has the kindest staff you will ever, ever meet! Also food was unbelievable!

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3 Comments
4.5 out of 5

Excellent ship relocation cruise by Cessna5841

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/ Sail Date: / Traveled As: Couple

This is our 4th relocation cruise to/from Vancouver, Canada. They are inexpensive, but still lots of fun. We will do more.

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Was this review helpful? 3
3 Comments
4.1 out of 5

Great cruise by superslug

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/ Sail Date: / Traveled As: Couple

My family and I had a great time on this cruise. After disembarkation on Saturday we realized we had left money in the locked cabin safe, contacted lost and found on Monday. Christine in main office in Seattle sent message to ship and was told money had not been found. I urged for and investigation because no one should have access to safe other that passenger or designated crew members. Christine followed up and the money was found still in the safe. Thank you for everything .

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Was this review helpful? 11
2 Comments
4.1 out of 5

Beautiful Caribbean Cruise by renaeswa

Verified Review
/ Sail Date: / Traveled As: Large Group

The ship is beautiful - not so crowded - easy to get around - good for my parents, just not for me. I really wanted to like Holland America, but I've experienced better service on other cruise lines. Unfortunately, I don't think I'll be choosing Holland American for my next cruise.

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Was this review helpful? 9
4.5 out of 5

Excellent! by Onthewater4

Verified Review
/ Sail Date: / Traveled As: Couple

Very relaxing cruise. Captain was informative and professional. Look forward to traveling again with Holland America.

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Was this review helpful? 3
3.9 out of 5

Beautiful Disaster by tamarakeeler8

Verified Review
/ Sail Date: / Traveled As: Large Group

Was great at first. Keys was great, grand turk was amazing, they cancelled Amber Cove which is the trip my grandfather who lost his wife really wanted to go on, AND they didn't refund anyone for the loses of the experience, they did for the excursions but doesn't make up for experience and the extra day at sea which to boring. Cancelled snorkeling in the Bahamas and it wasn't even the main part of the Bahamas. Will definitely take another cruise line next time a little disappointed in my first experience.

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Was this review helpful? 7
5 Comments
4.5 out of 5

First Class Service by gketel3

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Cannot say enough about the steward and dining service. ONLY disappointment was the zipline, which wasn't really a zipline experience. Very clean ship and not oversized passenger ship. Easy on & off in ports and always on time.

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Was this review helpful? 5
3 Comments
4.5 out of 5

Golden oldies by stucknu

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Ports were fantastic Not a family cruise Mis leading when they said that we were going to have a balcony!

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Was this review helpful? 11
1 Comment
4.9 out of 5

Awesome by juliedavis28

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Cruise was one of our best vacations to date. We choose Holland America because of the BB Ling Allstar band. They are phenomenal

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Was this review helpful? 8
3 Comments
4.5 out of 5

Had a great time relaxing in the Caribbean. by shayneebug2018

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Had a great time on the Nieuw Amsterdam, very relaxing and enjoyed all the delicious food. Staff everywhere on the ship was excellent.

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Was this review helpful? 5
2 Comments
3.8 out of 5

Great ports ,but weather conditions stop us from visiting one. by cmglutz

Verified Review
/ Sail Date: / Traveled As: Couple

Same boat as last year.it has been refurbished.Glad to see that there was not a large group.

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1 Comment
5 out of 5

Holland American knows how to treat you well! by joyverb

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed our time with Holland American.

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Was this review helpful? 9
12 Comments
2.9 out of 5

Terrible cruise- beware by fcorbi01

Verified Review
/ Sail Date: / Traveled As: Large Group

Very few things for kids. Calm atmosphere where alcohol is available but not pushed like other ships. Kitchen extremely staff. Waiters did their best- understaffed.

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Was this review helpful? 10
4 Comments
2.7 out of 5

Terrible by SarahChampion

Verified Review
/ Sail Date: / Traveled As: Large Group

SEATING FOR DINNER WAS MESSED UP FROM THE FIRST NIGHT WE WERE ON THE CRUISE. EACH NIGHT WAS AN ISSUE. WAITING HOURS FOR FOOD TO ARRIVE. AIR CONDITIONER IN ONE CABIN NOT WORKING, WAS NOT FIXED UNTIL OUR LAST NIGHT. CARDS NOT WORKING PROPERLY. FEES ADDED THAT WE WERE NOT AWARE OF AT THE TIME OF BOOKING! WILL NEVER TRAVEL WITH HOLLAND AMERICA AGAIN!

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Was this review helpful? 11
2 Comments