400 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (160)
  • (117)
  • (89)
  • (22)
  • (12)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
3.7 out of 5

Alaska Cruise by curtisclark7521

Verified Review
/ Sail Date: / Traveled As: Large Group

cruise processing was good flowed pretty easy. Instead of having you stand in line to wait they had seats and processed as you came into facility. The Nieuw Amsterdam is a nice ship, rooms are great very spacious and comfortable. The staff was too laid back, had to ask for service on many occasions. Seating in the dining room on the lido deck was always an issue and the activities and shopping on board were scares. Audience is older.

Read full review

Was this review helpful? 2
3 Comments
4.3 out of 5

Pleasantly surprised by genovesemylove

Verified Review
/ Sail Date: / Traveled As: Couple

We received cabin 5100 right by the mid ship elevators so we were concerned about noise. We rarely heard any noise. I am a light sleeper and had the best sleep of any cruise I have ever been on. We were in a perfect location. We took the elevator up to deck nine and was right at the Lido Marketplace. We were just above the life boats but looking out the window there was no obstruction at all. Also the elevator right by our room was broken the entire cruise so there was no privacy issues either with people seeing us on the balcony. This was my 24th cruise (1st with Holland) and by far my favorite cruise ever. Alaska is breathtaking and I highly recommend cruising there. My only complaint was the entertainment. The singers on this ship simply were not talented. The singers in BB Kings were far better in my opinion. This is the one place that needs improvement and the one thing that would make me hesitate to book this ship in the future. Other than that we LOVED every moment of the cruise. Food in lido was delicious. I had maybe one or two things that I did not care for. Loved the salad bar, so many options to choose from and it made eating health easy.

Read full review

Was this review helpful? 7
1 Comment
5 out of 5

Absolutely a trip of a lifetime in every single way! by rrlord

Verified Review
/ Sail Date: / Traveled As: Family (young children)

This ship has the kindest staff you will ever, ever meet! Also food was unbelievable!

Read full review

Was this review helpful? 2
3 Comments
4.5 out of 5

Excellent ship relocation cruise by Cessna5841

Verified Review
/ Sail Date: / Traveled As: Couple

This is our 4th relocation cruise to/from Vancouver, Canada. They are inexpensive, but still lots of fun. We will do more.

Read full review

Was this review helpful? 2
3 Comments
4.1 out of 5

Great cruise by superslug

Verified Review
/ Sail Date: / Traveled As: Couple

My family and I had a great time on this cruise. After disembarkation on Saturday we realized we had left money in the locked cabin safe, contacted lost and found on Monday. Christine in main office in Seattle sent message to ship and was told money had not been found. I urged for and investigation because no one should have access to safe other that passenger or designated crew members. Christine followed up and the money was found still in the safe. Thank you for everything .

Read full review

Was this review helpful? 8
1 Comment
4.1 out of 5

Beautiful Caribbean Cruise by renaeswa

Verified Review
/ Sail Date: / Traveled As: Large Group

The ship is beautiful - not so crowded - easy to get around - good for my parents, just not for me. I really wanted to like Holland America, but I've experienced better service on other cruise lines. Unfortunately, I don't think I'll be choosing Holland American for my next cruise.

Read full review

Was this review helpful? 5
3.9 out of 5

Beautiful Disaster by tamarakeeler8

Verified Review
/ Sail Date: / Traveled As: Large Group

Was great at first. Keys was great, grand turk was amazing, they cancelled Amber Cove which is the trip my grandfather who lost his wife really wanted to go on, AND they didn't refund anyone for the loses of the experience, they did for the excursions but doesn't make up for experience and the extra day at sea which to boring. Cancelled snorkeling in the Bahamas and it wasn't even the main part of the Bahamas. Will definitely take another cruise line next time a little disappointed in my first experience.

Read full review

Was this review helpful? 5
5 Comments
4.5 out of 5

Excellent! by Onthewater4

Verified Review
/ Sail Date: / Traveled As: Couple

Very relaxing cruise. Captain was informative and professional. Look forward to traveling again with Holland America.

Read full review

Was this review helpful? 2
4.9 out of 5

Awesome by juliedavis28

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Cruise was one of our best vacations to date. We choose Holland America because of the BB Ling Allstar band. They are phenomenal

Read full review

Was this review helpful? 7
2 Comments
4.5 out of 5

First Class Service by gketel3

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Cannot say enough about the steward and dining service. ONLY disappointment was the zipline, which wasn't really a zipline experience. Very clean ship and not oversized passenger ship. Easy on & off in ports and always on time.

Read full review

Was this review helpful? 3
2 Comments
4.5 out of 5

Golden oldies by stucknu

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Ports were fantastic Not a family cruise Mis leading when they said that we were going to have a balcony!

Read full review

Was this review helpful? 4
4.5 out of 5

Had a great time relaxing in the Caribbean. by shayneebug2018

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Had a great time on the Nieuw Amsterdam, very relaxing and enjoyed all the delicious food. Staff everywhere on the ship was excellent.

Read full review

Was this review helpful? 4
2 Comments
3.8 out of 5

Great ports ,but weather conditions stop us from visiting one. by cmglutz

Verified Review
/ Sail Date: / Traveled As: Couple

Same boat as last year.it has been refurbished.Glad to see that there was not a large group.

Read full review

Was this review helpful? 5
5 out of 5

Holland American knows how to treat you well! by joyverb

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed our time with Holland American.

Read full review

Was this review helpful? 7
12 Comments
2.9 out of 5

Terrible cruise- beware by fcorbi01

Verified Review
/ Sail Date: / Traveled As: Large Group

Very few things for kids. Calm atmosphere where alcohol is available but not pushed like other ships. Kitchen extremely staff. Waiters did their best- understaffed.

Read full review

Was this review helpful? 8
4 Comments
4.9 out of 5

Loved it! by dianenj

Verified Review
/ Sail Date: / Traveled As: Couple

3 day cruise to Nassau and Half Moon Cay. Our first cruise with Holland America. We absolutely loved it. We will definitely be back. Relaxing cruise with a mix of ages from families with children to seniors. Median age 40-50 December 20-23 2017

Read full review

Was this review helpful? 8
2 Comments
4.8 out of 5

Would recommend it! by cimo

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Good value - refurbished ship, great destination, friendly crew, good venues, and very good food. Entertainment program could be better, otherwise great experience!

Read full review

Was this review helpful? 8
1 Comment
3.3 out of 5

is great! Holland America, not so much. by babsandrex

Verified Review
/ Sail Date: / Traveled As: Couple

Very disappointed. I've been on more than 15 cruises including three long holiday cruises on HAL This was the most boring ever. The Lido had the only good food and that's not typical of HAL. The ship was lovely and the cabin and ship staff were excellent, but not the wait staff.

Read full review

Was this review helpful? 7
2 Comments
2.7 out of 5

Terrible by SarahChampion

Verified Review
/ Sail Date: / Traveled As: Large Group

SEATING FOR DINNER WAS MESSED UP FROM THE FIRST NIGHT WE WERE ON THE CRUISE. EACH NIGHT WAS AN ISSUE. WAITING HOURS FOR FOOD TO ARRIVE. AIR CONDITIONER IN ONE CABIN NOT WORKING, WAS NOT FIXED UNTIL OUR LAST NIGHT. CARDS NOT WORKING PROPERLY. FEES ADDED THAT WE WERE NOT AWARE OF AT THE TIME OF BOOKING! WILL NEVER TRAVEL WITH HOLLAND AMERICA AGAIN!

Read full review

Was this review helpful? 10
2 Comments
2.8 out of 5

Disappointing compared to previous HAL sailings. by diluvsdisney

Verified Review
/ Sail Date: / Traveled As: Family (older children)

I am not sure what happened in the few years since we last sailed the Nieuw Amsterdam, but I really hope this was an exception and not the "new normal". WHAT HAPPENED????!! I have been on about 40 cruises, this will go down as one of the most disappointing.

Read full review

Was this review helpful? 4