Nieuw Amsterdam Reviews

347 reviews




3 out of 5

Terrible by SarahChampion

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Sail Date: / Traveled As: Large Group
SEATING FOR DINNER WAS MESSED UP FROM THE FIRST NIGHT WE WERE ON THE CRUISE. EACH NIGHT WAS AN ISSUE. WAITING HOURS FOR FOOD TO ARRIVE. AIR CONDITIONER IN ONE CABIN NOT WORKING, WAS NOT FIXED UNTIL OUR LAST NIGHT. CARDS NOT WORKING PROPERLY. FEES ADDED THAT WE WERE NOT AWARE OF AT THE TIME OF BOOKING! WILL NEVER TRAVEL WITH HOLLAND AMERICA AGAIN!

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Was this review helpful? 4
3 out of 5

is great! Holland America, not so much. by babsandrex

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Sail Date: / Traveled As: Couple
Very disappointed. I've been on more than 15 cruises including three long holiday cruises on HAL This was the most boring ever. The Lido had the only good food and that's not typical of HAL. The ship was lovely and the cabin and ship staff were excellent, but not the wait staff.

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Was this review helpful? 4
5 out of 5

Would recommend it! by cimo

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Sail Date: / Traveled As: Family (older children)
Good value - refurbished ship, great destination, friendly crew, good venues, and very good food. Entertainment program could be better, otherwise great experience!

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Was this review helpful? 6
5 out of 5

Loved it! by dianenj

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Sail Date: / Traveled As: Couple
3 day cruise to Nassau and Half Moon Cay. Our first cruise with Holland America. We absolutely loved it. We will definitely be back. Relaxing cruise with a mix of ages from families with children to seniors. Median age 40-50 December 20-23 2017

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Was this review helpful? 5
5 out of 5

Fantastic! by kharding10

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Sail Date: / Traveled As: Couple
The staff was absolutely fantastic! The service shipwide reminded me of the stellar service from 30 years ago. This is what a cruise ship is supposed to feel like.

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Was this review helpful? 1
3 out of 5

Disappointing compared to previous HAL sailings. by diluvsdisney

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Sail Date: / Traveled As: Family (older children)
I am not sure what happened in the few years since we last sailed the Nieuw Amsterdam, but I really hope this was an exception and not the "new normal". WHAT HAPPENED????!! I have been on about 40 cruises, this will go down as one of the most disappointing.

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Was this review helpful? 4
5 out of 5

Great Cruise by chuck30921094

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Sail Date: / Traveled As: Couple
A fantastic relaxing cruise. Great food, room and staff. The Pinacle service and food was great but the main dining restaurant was almost as good. Our suite room and concierge staff was also fantastic.

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Was this review helpful? 6
5 out of 5

Fun, fun, fun by michaelamiller

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Sail Date: / Traveled As: Family (older children)
I had an absolutely wonderful time. friendly people, lovely ship, great food, and just an absolutely great time was had by all 3 of us. Planning on taking a trip to Europe next year.

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Was this review helpful? 4
3 out of 5

Very Disappointing by sweetcruiser

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Sail Date: / Traveled As: Singles/Friends
I was very disappointed with entertainment, food, and lack of fun activities. I would only recommend this cruise to older people who are looking for peace and quiet, and not activities. I became very bored after a week, as did most people I talked to, so I am not sailing with Holland again. For the cost of the cruise it was not worth it.

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Was this review helpful? 1
5 out of 5

love ed the cruise by Elizabeth

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Sail Date: / Traveled As: Couple
fantastic time great ports. great service comfortable beds great entertainment. loved it all. food and people were the best of any cruiseline snorkel at grand turk

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Was this review helpful? 3
5 out of 5

Delightful Caribbean Cruise by Cruiser47300600

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Sail Date: / Traveled As: Couple
Wonderful cruise experience even considering all the port changes due to hurricane damage. We had a great time and will definitely consider taking Holland America Line in the future.

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Was this review helpful? 4
4 out of 5

Panama Canal by Mommu

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Sail Date: / Traveled As: Family (older children)
This was a great cruise with many amazing experiences. The staff, crew, and excursions were great. They need to improve the drink staff in Lido when it comes to providing water especially in the morning.

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Was this review helpful? 2
5 out of 5

A perfect vacation! by pnw

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Sail Date: / Traveled As: Couple
This cruise was just delightful! The ship was in pristine clean condition, the food was outstanding, all the staff were awesome. One couldn't have asked for more friendly helpful people. This was a pretty well perfect cruise and vacation.

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Was this review helpful? 9
4 out of 5

Wonderful cruise by pollocktoni

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Sail Date: / Traveled As: Couple
This is our second Holland American cruise...and won't be our last. The cruise experience they provide is outstanding. The food is wonderful...even the desserts which, too frequently on cruises are pretty but tasteless...these were wonderful! The service was excellent! We loved the spa! We have already booked another passage with them!

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Was this review helpful? 7
5 out of 5

Amazing trip! by Joanturns60

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Sail Date: / Traveled As: Large Group

Best = All the food from the Dive-IN burgers, Lido Cafeteria style dinning and the Manhattan Dinning room was so well prepared and presented. It was the highlight of our cruise.

Worst = Smoking was allowed in the casino and it drifted to near by event locations. BUT I have been informed that has changed and all of HAL line will be completely smoke free by the end of the month!

 

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Was this review helpful? 15
5 out of 5

Great cruise to Alaska by SonjaRem

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Sail Date: / Traveled As: Family (older children)

Great cruise with Holland America to Alaska.  Customer Service was A1. Daily meals were great with lots of options.  A wide variety of daily "to do" options to pick from.  Very friendly staff.  

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Was this review helpful? 15
3 out of 5

Mediocre Cruise Aboard the Nieuw Amsterdam by Kenonacruise

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Sail Date: / Traveled As: Singles/Friends

The best part of our recent cruise to Alaska on the Nieuw Amsterdam was the ship and shore excursions.  Both were top notch.  The food was mediocre.  The entertainment was worse.  The staff were like robots.  If Nieuw Amsterdam is to compete effectively in the Alaska market, all three aspects that need improvement will have to improve.

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Was this review helpful? 10
5 out of 5

Excellent Cruise by rdwatts

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Sail Date: / Traveled As: Couple

The crew was amazing, always there and always taking care of everything.  Didn't have any problems on the ship.  Everyone says that the departure part is terrible but for us it was great. 

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Was this review helpful? 13

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