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Poor cruise. by jrtlaborde

Sail Date: / Traveled As: Couple

I feel that they put money over satisfaction. Need more staff to wait on people. I would have rather they cancel cruise then go on only 1 engine. They could not put stabilizers out due to slow speed so very rough ride. Skipped the 1 port I really wanted to see, Turks and Cacios . It was the main reason I chose this cruise line. Never again.

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4 Comments

Save your time and money by jronis1706

Sail Date: / Traveled As: Family (older children)

Would not go back on holland America anytime in the near future. Been on many holland America cruises in the past, major corporate change and not for the better.

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Very Disappointing by xquizitluddite

Sail Date: / Traveled As: Couple

Surcharges There are now four specialty restaurants in addition to the specialties within the Pinnacle (e.g. Rudy’s Sel de Mer) There is an additional charge for steak, lobster, cappuccino, and Tazo Tea. Overcrowding The number of passengers on the newer Holland America ships has increased from 1800 to 2100 with the number of crew and officers cut from 1000 to 836. These cuts stress waitstaff and cabin stewards who have to wait more tables and attend to more cabins. The quality of service is diminished because of errors and inordinate wait times for tables. Cutbacks Affecting Quality of Cruise Elimination of cast shows, live bands (HALcats) in the bars, exploration team, expert lecturers, travel team, library, meaningful trivia prizes instead of pins, “dam” brand hats, aprons in shops, toothpicks and after-dinner mints/ginger in dining room. There are no dance classes. There is a paucity of activities and horrific scheduling with attractions opposite one another or religious services during dinner. Holland America/ Carnival are saving money and turning off repeat passengers in favor of a boisterous drinking and gambling crowd. Gifts with strings attached from the shops and spa gave us a $50 discount respectively for our anniversary only on expensive massages, not use of facilities, and expensive items in the shops. A gift is something given freely for an occasion. Horrendous entertainment director Mandy ignored requests to slow down so that passengers could write answers to music trivia. She ignored questions and got very snippy with passengers. She had NO interpersonal skills always insisting she was right even when she was offensive. Combining cruise director and travel director eliminated information about what passengers could do on their own. There is no longer a gathering place in the mainstage to disperse tours. Passengers are sent far away to search for the tours on their own. There was no club soda or Coke at the welcome cocktail party. Flat water and brown water were served as non-alcoholic drinks. Casino and bingo were played in port raking in the money. We were not given the option of making reservations for a set time for dining with one waiter and one wine steward. Instead, we had “dine as you wish,” which turned into “dine as we wish.” When I called to make reservations, the genius David told me, “You cannot make dinner reservations between 5:45 p.m. and 7:45 p.m. because that is dinner hour.” Aside from an insufficient number of waiters, packets of Equal and Sweet and Low are not served with coffee or tea. Passengers must specifically ask for them. Ketchup in the Dive-In is rationed. Unsatisfactory Accommodations We booked an ocean view cabin but were forced to keep the curtains shut for “navigational purposes.” This directive rendered it a virtual inside cabin at a greater cost. Abysmal Information and Communication The A to Z catalogue does not list how to get general announcements from the monitor. The on-screen menu does not direct passengers to the bow camera. I sent an email, got a message, got a call, and got a note asking me to call Guest Services for the information because no one had told anyone else that I had gotten the answer to the question. I returned a book from the book club a week ago after the book talk. Mandy called me a week later to return the book. No one in Guest Services indicated when it was returned and the cabin number. The captain and cruise director claim they are grateful for repeat passenger business. If so, this list of what Carnival and Holland America have done to curtail features leave MUCH to be desired. Many people are unhappy with these nickel and diming policies and plan to take their business elsewhere. We are no longer treated as guests. Instead we are cash cows to be milked for everything. The amenities we have previously enjoyed with this line are gone. It is a bare bones operation now, and we feel as though we are being given bargain basement treatment. We enjoyed the shore excursions we booked.

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2 Comments

Our first cruise and we feel lucky to have chosen the right cruise line and the right ship so now we are hooked! by jtrumpfh42

Sail Date: / Traveled As: Couple

We do recommend Holland America and this ship in particular. We can't wait till we can cruise again!

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Was this review helpful? 12
3 Comments

Just ok by biking2water

Sail Date: / Traveled As: Couple

Holland America is for the older crowd or for someone looking for a certain destination. Bring your own entertainment or just plan to relax and do nothing.

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Perfect for Solo Adventurers by HazelParadox

Sail Date: / Traveled As: Singles/Friends

I am a 36 year old solo female traveler and had booked Holland America because it does NOT have the crazy party atmosphere. I was very happy with that, even though it does tend to be an older crowd. I had no issue with this. Holland America tends to have the look and feel of a more old school traditional cruising experience (think Titanic, maybe not quiet as fancy). I liked that there was more peace and quiet, and yet we still cruised to all the locations all the other cruiselines do. I absolutely loved the cabin I was in, and the service from all the crew was phenomenal. I'd recommend this for anyone wanting to travel alone, want more quiet/down time and if you enjoy a more traditional kind of cruising experience. There were only a handful of other young couples that I saw, so not much mingling/meeting others for me, which I was ok with. I wish more cruiselines would make it easier/more affordable for solo travelers, because we always get hit with the supplemental fee. Luckily in this case, the fee wasn't astronomical, otherwise I wouldn't have booked it! The only "downside" I'd say is that Grand Turk is still rebuilding and doesn't have much to do since there's still a lot of destruction from the 2017 Cat 5 hurricanes. It's definitely a place that is reliant on tourism, and doesn't have the funds to really build much up to see and do. There are some pretty beaches worth seeing, but that's about it. The downtown area didn't have much open, and there was still a lot being rebuilt. That's not the fault of the cruiselines, and I know they still have to make port there under contracts and to assist with the tourism flowing there. It was still nice to tick mark Turks and Caicos off my bucketlist even though it wasn't as nice as I'd been hoping it'd be!

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3 Comments

Great service ,horrible food, being sold stuff all the time by karstenfunny

Sail Date: / Traveled As: Couple

If you are okay eating really bad food this is the ship for you.

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Was this review helpful? 14
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Awesome and perfect weather! by dlevin19

Sail Date: / Traveled As: Couple

We had an amazing time on the ship and at the ports of call. The ports of call are what you make of them. The Disembarkation was a disaster. Seamed like no cared at that point.

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Was this review helpful? 9
2 Comments

whompbompaloolaawhompbambo0m! by CrazyDesertRat

Sail Date: / Traveled As: Family (older children)

Yup. Short, but sweet. ----------------------> I guess I can't submit this short review, although I think I said it all in those 4 (four) words. Oh well. Software. U-No.

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Was this review helpful? 17

Good trip by cordonju

Sail Date: / Traveled As: Couple

Overall the trip was nice, food was great and the service excellent.

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Was this review helpful? 10

Awesome cruise! by ModernCaveman

Sail Date: / Traveled As: Singles/Friends

I had the best time in a long time the food was excellent the staff has awesome I will be back

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Pleasantly Relaxing by dougjaco

Sail Date: / Traveled As: Couple

If you want a calming, highly enjoyable adult cruise, this is it. The rooms and spaces have such an upscale feel, and the library is a beautiful room with views all around. If you're not a big drinker, you won't mind the long waits and feeling invisible at the Lido bar. One thing on this and my previous Holland America cruise is that these are without a doubt the most personal crew you will ever meet and they go out of their way to make you feel welcome and valued.

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Fun times with friends by mamajo730

Sail Date: / Traveled As: Singles/Friends

A very nice cruise. The ship was lovely and the food terrific.

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It was a great cruise. by ollieburks

Sail Date: / Traveled As: Singles/Friends

I would definitly sell with Holland America again.

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Surprisingly Awesome Cruise by thevogue1

Sail Date: / Traveled As: Family (older children)

Prior to cruise, had underestimated what great ports of call we were going to. But the cities as they are today are AWESOME & beautiful. And we felt safe the whole time ( mom & 2 teen kids). All people we met on land & cruise were wonderful, polite & accommodating. Virtually everything on ship was great & we were always entertained or enjoying relaxation. We were not prepared - for how surprisingly enjoyable this cruise would be. Highly recommend it!

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Excellant Mexican Riviera Cruise! by Lisa8083

Sail Date: / Traveled As: Singles/Friends

Wonderful cruise. We met so many nice people and the staff was awesome! I can't wait to book another cruise!

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Was this review helpful? 6
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Amazing Mexican Riviera Cruise by vmclean55

Sail Date: / Traveled As: Family (young children)

We had an amazing time!!! THANK YOU!!!!................................................................................................................................................................................................................

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Was this review helpful? 9

Trapped in a week long commercial by JohnandJenny

Sail Date: / Traveled As: Couple

If you want to feel like you are trapped watching a week long comericial this is the cruise for you. They even walked through the dining room trying to sell us stuff while we ate.

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Was this review helpful? 9
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Great Vacation! by coachbaker9

Sail Date: / Traveled As: Couple

We had a great time and would definitely recommend this cruise and ship.

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Panama Canal - need I say more by rmbanner

Sail Date: / Traveled As: Couple

We had always wanted to cruise the canal and that alone make this an amazing cruise.

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Was this review helpful? 5

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