Cruise was good but the land tour was Awful

Item: Nieuw Amsterdam
Rating: 3.8
Author: hellomanish88

Nieuw Amsterdam Cruise Review to Alaska - Gulf of Alaska

hellomanish88

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 30

Overall rating:

3.8 out of 5

Verified Review

7 Night Glacier Discovery Southbound (Whittier To Vancouver)

Sail date: July 07, 2024

Ship: Nieuw Amsterdam

Cabin number: GTY

Traveled as: Couple

Reviewed: 4 months ago

Review summary

Holland America handled our land tour portion Horrible, unprofessional in simple words ruined it and beginning of ship was bad too with the stinky room but afterwards they made it up for ONLY cruise part of our trip and we still haven't received the refund for our land portion upon calling Holland and involving United cruise agent still no refund, it feels like Holland America STOLE our money. Booking no. 2H3N9N

Embarkation

3 out of 5

Upon arrival our room smell literally like garbage plant not exaggerating

Ship experiences

Food and Dining

3 out of 5

Good variety of hot food and salad bar but everyday salmon was no flavor and basic ice cream and dessert except that day when they had cake's

Onboard Activities

3 out of 5

Played ping pong but nothing else was exciting

Entertainment

4 out of 5

Like the entertainment in world stage but rolling Stones and piano bar was just ok

Service and Staff

5 out of 5

Staff service only at the cruise portion was outstanding

Ship Quality

3 out of 5

We were on 10th floor and only get to our with one side of the elevator and trust me it took us every day a lot of time to figure it out some days we went to the wrong side

Cabin / Stateroom

4 out of 5

Cabin Stewart was amazing and the room was ok

Ship tip

Old ship with less to offer but the customer service is outstanding

Thumbs up

Ports of call

Whittier (Anchorage), Alaska

1 out of 5

Cruise Hubbard Glacier

4 out of 5

Cruise Glacier Bay

5 out of 5

Skagway, Alaska

3 out of 5

Juneau, Alaska

4 out of 5

Ketchikan, Alaska

5 out of 5

Cruise Inside Passage, Alaska

4 out of 5

Vancouver (Canada Place), British Columbia

4 out of 5

Disembarkation

4 out of 5

Fast and easy

Traveler Photos

6 Comments

Ladyjunecliff 2 months ago

Sorry your cruise did not meet your expectations. We have no control over refunds. You have to work with Holland America for that.

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Sogmoore 4 months ago

Thanks for sharing

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Gwbigdog 4 months ago

Thanks for sharing

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cruising2004 4 months ago

Thank you for your review.

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HeavySeas 4 months ago

Thanks for sharing your cruise experience

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BarbSeymour 4 months ago

In my opinion just because you do not enjoy an excursion does not mean you deserve a refund . On our ride to the summit we were unable to go all the way up because an RV caught fire . I never thought to request a refund nor would I .

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