Cruise was good but the land tour was Awful
Nieuw Amsterdam Cruise Review to Alaska - Gulf of Alaska
![Nieuw Amsterdam](https://cruiseline-shipmedia.imgix.net/ship/nieuw-amsterdam/4975d31c300dd0df6f405b87c41e0a43.jpeg?auto=format,compress&w=160&h=120&)
7 Night Glacier Discovery Southbound (Whittier To Vancouver)
Sail date: July 07, 2024
Ship: Nieuw Amsterdam
Cabin number: GTY
Traveled as: Couple
Reviewed: 1 month ago
Review summary
Holland America handled our land tour portion Horrible, unprofessional in simple words ruined it and beginning of ship was bad too with the stinky room but afterwards they made it up for ONLY cruise part of our trip and we still haven't received the refund for our land portion upon calling Holland and involving United cruise agent still no refund, it feels like Holland America STOLE our money. Booking no. 2H3N9NEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Old ship with less to offer but the customer service is outstanding
Ports of call
Vancouver (Canada Place), British Columbia