Overall decrease from last cruise. Same ship

Item: Nieuw Amsterdam
Rating: 3.4
Author: tjkieffer

Nieuw Amsterdam Cruise Review to Caribbean - Western

tjkieffer

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 23

Overall rating:

3.4 out of 5

Verified Review

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 24, 2024

Ship: Nieuw Amsterdam

Cabin type: Balcony

Cabin number: 8160

Traveled as: Couple

Reviewed: 9 months ago

Review summary

Could have been better, seems like there is room for approvements.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Out of Iced tea and milk several times. Food choices decreased from last cruise

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Room service was top notch, very friendly and tried to take care of issues quickly

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

Shower was terrible, they tried to repair but scolding hot water was not controllable. Toilet would overflow onto the floor in the morning and stayed at a high water level but would flush no problem. Refrigerator did not work, all drinks were warm. Telephone did not work so they sent a repairman and when he showed up asked to see the TV. Not sure if the phone was ever repaired. Only turned the TV on for the safety video.