Volendam

A great first experience! Special thank you to our room service person AEP and to Nancy Anderson, co. rep., who made us feel at ease to answer all our questions!

I liked the smaller ship. The staff was accommodating. I thought the activities were rather limited. This was our first Holland America cruise and we would probably not choose this cruise line again.

How can they serve such poor quality food, i.e. Uncooked pizza, frozen seafood microwaved and worst of all most of the food was reheated and served over and over again.

Think twice about booking a Holland America cruise. We have about 130 cruise days over 5 years with Three Star Mariner status and were treated poorly. We booked a suite with a jet tub and lots of closet space. We were assigned a handicapped suite with no tub and limited closets. We were told nothing they can do, since sold out, right from CEO office. Finally, when we checked in, they assigned a regular suite. They tendered us in Bali, and it took 2.5 hours to get back to ship. They offered us nothing, not even a glass of wine for the inconvenience. They told us not their fault, since they hired a 3rd party. Not our fault either!! New CEO is on cost cutting kick. I always advised my clients as a CPA that you need to be careful, since if you cost cut too much, no one will buy!!! What a difference between them and Oceania. Worth the extra money!!!

It was our worst cruise ever by a mile. Holland America didn't inform us that we needed visas for China so that pretty much devastated our cruise. And whenever we tried to ask for help or for an alternative, the Front Desk ignored us and simply said, "the manager is working on it." On the second to the last day, we received a voicemail stating, "there's nothing we can do." We're still very hurt and very upset over what happened. That should never happen to anyone - there should be all kinds of warnings from Holland America from representatives, in notices, and within the on-line system stating that YOU NEED A VISA FOR CHINA!!!