Terrible

Nieuw Amsterdam Cruise Review to Caribbean - Eastern

DFSII

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 25

Overall rating:

1.3 out of 5

Verified Review

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: October 21, 2023

Ship: Nieuw Amsterdam

Cabin type: Oceanview

Cabin number: 1082

Traveled as: Couple

Reviewed: 1 year ago

Review summary

- ship was stuck in port for 2 days while making repairs. This completely changed our itinerary. - Itinerary was not what I paid for. - too many passengers and not enough staff to handle the numerous complaints. - Air condition was out in our cabin for the first night. Wife and I had difficulty sleeping. - felt rushed and pressured to maintain the modified itinerary / excursions. - Holland needs a better maintenance program so that it doesn’t disrupt future cruises. *** Hindsight is I should have cancelled this cruise but it was for my wife’s birthday.

Embarkation

1 out of 5

Terrible. Mechanical issues completely changed the itinerary I paid for.

Ship experiences

Food and Dining

1 out of 5

Food, specifically steaks, were tough and dry. It appears the steaks were frozen too long.

Onboard Activities

1 out of 5

Ship was over crowded and not enough staff.

Entertainment

1 out of 5

Cheesy at best. ie. Fred Moore

Service and Staff

1 out of 5

There was nit enough staff to handle the numerous complaints that occurred on this ship.

Ship Quality

1 out of 5

Ship was old and needed a better maintenance program.

Cabin / Stateroom

3 out of 5

Small but adequate.

Ship tip

Don’t sail on older ships.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5

Grand Turk Island

1 out of 5

Felt rushed and pressured to keep our timeline.

Thumbs Up 0

San Juan, Puerto Rico Did not visit port

Canceled due to ship mechanical issues.

Thumbs Up 0

Charlotte Amalie, St. Thomas Did not visit port

Canceled due to ship mechanical issues.

Thumbs Up 0

Half Moon Cay, Bahamas (Private Island)

1 out of 5

Great place but felt rushed and pressured to keep our timeline.

Thumbs Up 0

Disembarkation

1 out of 5

Delayed two days because of mechanical issues.

7 Comments

Cruisers4Lyfe 5 months ago

Thanks for sharing

Thumbs Up 0

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christate 1 year ago

We were on that same cruise and had a great time in spite of the change in itinerary. You failed to mention you and your wife were each given a $250 on-board credit - total of $500 - for the inconvenience. It seems by your horrible ratings nothing was going to please you. Although we agree the entertainment was not very good but everything else was great.

Thumbs Up 0

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Ladyjunecliff 1 year ago

Wow, sorry her birthday cruise went haywire. Air conditioning out would be a nightmare for us. Not like you can check out if you don’t like the service.

Thumbs Up 0

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javawoody 1 year ago

Things break sorry you were disappointed

Thumbs Up 0

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

Thumbs Up 0

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cruising2004 1 year ago

I would prefer to be at a port than in the middle of the ocean if there’s mechanical issues. Sorry it was a total disappointment.

Thumbs Up 0

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Lawnboy1956 1 year ago

It was not a maintenance issue issue. It was something broke in one of the drive pods. I know it’s disappointing when this happens to you but it’s a fact of life sometimes things go wrong. This review seems to me to be just sour grapes because everything did not work out as it should have.

Thumbs Up 1

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