Terrible

Nieuw Amsterdam Cruise Review to Caribbean - Eastern

DFSII

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 13

Overall rating:

1.3 out of 5

Verified Review

Nieuw Amsterdam

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: October 21, 2023

Ship: Nieuw Amsterdam

Cabin type: Oceanview

Cabin number: 1082

Traveled as: Couple

Reviewed: 7 months ago

Review summary

- ship was stuck in port for 2 days while making repairs. This completely changed our itinerary. - Itinerary was not what I paid for. - too many passengers and not enough staff to handle the numerous complaints. - Air condition was out in our cabin for the first night. Wife and I had difficulty sleeping. - felt rushed and pressured to maintain the modified itinerary / excursions. - Holland needs a better maintenance program so that it doesn’t disrupt future cruises. *** Hindsight is I should have cancelled this cruise but it was for my wife’s birthday.

Embarkation

1 out of 5

Terrible. Mechanical issues completely changed the itinerary I paid for.

Ship experiences

Food and Dining

1 out of 5

Food, specifically steaks, were tough and dry. It appears the steaks were frozen too long.

Onboard Activities

1 out of 5

Ship was over crowded and not enough staff.

Entertainment

1 out of 5

Cheesy at best. ie. Fred Moore

Service and Staff

1 out of 5

There was nit enough staff to handle the numerous complaints that occurred on this ship.

Ship Quality

1 out of 5

Ship was old and needed a better maintenance program.

Cabin / Stateroom

3 out of 5

Small but adequate.

Ship tip

Don’t sail on older ships.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5

Grand Turk Island

1 out of 5

Felt rushed and pressured to keep our timeline.

San Juan, Puerto Rico Did not visit port

Canceled due to ship mechanical issues.

Charlotte Amalie, St. Thomas Did not visit port

Canceled due to ship mechanical issues.

Half Moon Cay, Bahamas (Private Island)

1 out of 5

Great place but felt rushed and pressured to keep our timeline.

Disembarkation

1 out of 5

Delayed two days because of mechanical issues.

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