Navigator of the Seas Cruise Reviews - Reviews

This was one of the best cruises I have ever been on! It was perfect for all ages. This was our honeymoon and it definitely didn't dissapoint! Staff was amazing, rooms were a great size, and the cleanliness was on point! Also, the entertainment was much better than other cruise lines I've been on. This was my first Royal Caribbean experience and it won't be my last! Oh and the food was AMAZING!

Last week my husband and I enjoyed the vacation of a lifetime aboard RC's Navigator of the Seas!  With stops at the beautiful islands of Cozumel, Grand Cayman, and Jamaica.....who could ask for more!  Our expectations were truly exceeded!  In Cozumel we took a cab and spent the day at Mr. Sancho's resort.  It is breathtakingly beautiful and the chicken nachos and fresh salsa are amazing! (Some of our best finds in shopping were actually at a little shop there too!  Designer sunglasses for all the family!)  In Grand Cayman, we rode a catamaran to Stingray City and swam with the stingrays.....wow!.....a must do!  In Jamaica, we enjoyed a morning of bamboo rafting down the crystal waters of the Martha Brea River......this was the highlight of the entire week for my husband and I loved it too. (Ask for Gayle.....he is a wonderful guide.)  We spent the afternoon at Red Stripe Beach complete with Jerk chicken served hot off the grill.  RC has developed a lovely gated shopping center at Falmouth.  This is the ultimate in shopping and is extremely nice.  The staff on board Navigator of the Seas were top notch.  My favorite of the fine dining was the variety of fresh breads.....absolutely wonderful!....baked fresh daily by Italian chefs. We enjoyed hours relaxing on decks and around the pools with plenty of ice cold beverages.  This week was just amazing.....that's all I can say.....if I had to offer a suggestion for improvement to RC....more entertainment. 

Food not very good; need upright chairs on pool deck instead of all lounge chairs (hard for elderly to get out of); tables on pool deck besides for smoking area;casino too smoky - should be smoke free like most other ships;  (I would give Carnival ships a plus on the above.

Help staff all very friendly and helpful

Odors, standing in lines, staff unable to direct you anywhere, nickel and dime you to death, and intimidation to pay the cruise ship to get you to the beach when you can hire a taxi for a fraction of the price.  Pay for water in your room?  Fresh orange juice $5.00 a glass, really?  First and last cruise!!

The Cruise entertainment was good but the other experiences w/the cruise were no good at all!!!!  Guest services was no help at all!  Gillian had absolutely no response 2 questions we had and no empathy or apology or anything when we told her of how bad an experience we were having.  We tried several times 2 get signed up 4 shore excursions thru Royal Caribbean and were not successful. We ended up going thru another outside agency 4 them b/c Royal just didn't have it together.  We tried 2 get tickets 4 the ice show as well as get the Make a Wish tshirts and were told guest services had them so we made a special trip to deck 5 to get them and Gillian just had 1 response 4 us-"not here".  She couldn't tell us where to get them or how 2 get them and wasn't apologetic at all about the misinformation.  It seemed like every time we needed an answer we couldn't rely on guest services 4 answers.  We ended up asking our room steward - Christian who seemed 2 know and was awesome!

It was my mother and I on the cruise and the process 4 boarding the ship was horrific!!!! We arrived at approx 9am and didn't get on board til almost 230pm.  This was due to the lack of help at the terminal.  We had pre-booked a wheelchair 4 assistance in boarding and deboarding it took over 3 hrs of waiting 2 get one 4 boarding.  The deboarding process wasn't the greatest either.  There was absolutely no organization whatsoever 4 who gets the next wheelchair or who's next in line for a long time.  Every1 was just told 2 wait on the benches til 1 was available.  People were constantly fighting over who was next 2 get a wheelchair til FINALLY a worker, Sandra, decided 2 write down names and do a list.  Even after that some people were coming up and demanding 2 b next b/c they were DIAMONDS and every1 else could just con't 2 wait.  It was horrible!!!! Especially since this particular cruise was suppose 2 be a SENIORS cruise.  They should've been prepared 4 tons of people needing assistance. The deboarding process had us waiting from 830a (when we had 2 be out of our staterooms) til 1030a to deboard the ship.  In the process guest services called us b/c they didn't have records we were getting wheelchair asst so they thought we were still having fun onboard when we were waiting 4 asst 2 deboard the ship.

We went to the shopping talk on the 1st day at sea and we asked the hosts when we came in if we needed to try and sit down front b/c we knew they'd be giving out freebies and we were told "No, don't worry about it b/c Adam will make sure 2 include the handicap section when giving freebies ote".  ^That didn't happen AT ALL!  None of the handicap were included and in fact unless u were sitting on the first 2 rows u didn't stand a chance at getting anything!!!  There were door prizes as well but only 2 and they went 2 people at the front as well.  We feel that it could've been done better so every1 had a fair shot.

The photo staff acted like it was a hassle 2 take pictures which was their jobs.  The males rolled their eyes at us but eventually did take pics.  When we exited the boat at the different locations the photographers weren't even trying 2 get people 2 take pics with the exception of the pirate who was great(in Falmouth, Jamaica).  Also, at all 3 ports - Falmouth, Jamaica; Grand Cayman; and Cozumel the set up 4 pics was pretty much the same - a lifesaver ring w/writing on it and u on a pedestal.  

The photo staff had serious issues w/their new facial recognition equipment and software as well as their computer checkout eqpt.  We had 2 formal nights onboard and the 1st 1 our pics didn't get put w/our profile or room #.  Our pics ended up on other people who were at our table and the photo staff couldn't put them on our profile.  They tried and failed every day til the last day of the cruise when we wanted 2 purchase pics and they still couldn't get it together.  2 1/2 hrs after closing at 1130p we were still waiting 4 them 2 decide how 2 get us our photos 4 $120 package.  After trying several things the photo guy decided he would burn us a disc and we could take it with us.  It was suppose 2 have all the pics we wanted on it = it only had 1.  I am still dealing with the photo people 2 try and get my pics b/c they don't want 2 credit me 4 pics.

Oh yeah, and the photos ended up costing $125 total instead of $120 like we thought, which was a shock b/c in very tiny print they charge an extra  $5 for discs.  Instead of just telling u upfront they charge extra 4 discs they try 2 hide the fact so u r shocked at checkout and the photo staff have 2 explain it 2 u.  Very poor customer service! Either $120 for 8 pics on disc or $20 a shot plus all their hidden fees.  They should be honest and up front w/their customers.

Room service - very inconsistent.  Time frames quoted weren't followed, food served ended up being cold, beverages were watered down, hot, or no good at all.  When told they did try 2 correct it but mostly just not very good service overall! We were quoted 45 min and it took almost 2 hrs 2 get a personal pizza, french fries, hamburger, 2 desserts, and 3 lemonades.  Another time we tried room service we ordered 2 bananas and 2 lemonades.  I ordered at 11:20p and was told 15 min and didn't receive the order until 1:50a.  I called several times and just got lots of excuses like he's on his way, we just changed staff - what did u order?, u should get it w/i 15 more min, that should've already been delivered, etc.  It was pathetic!

Formal Dining Area - we were sat at 1 table the 1st night and the waiter and his assistant Natalia couldn't get it together and they were not communicating at all!!! U could tell there was a lot of friction.  They didn't get our orders right and when we did finally get what we ordered the food wasn't at the right temperature and we had 2 request the food be taken back and redone at the correct temps.  desserts got messed up as well.  Natalia went 2 other tables 4 rolls and drinks but never came 2 ours.  Our waiter looked like he was working more than his area and he was hard 2 find.  I had 2 ask 4 a drink b/c they didn't even get 2 us w/water b/f we got food.  We were finally offered bread but that was after our dessert arrived..not the right time 4 bread and rolls!  We did eventually get our water and food but it was like pulling teeth! The second night was even worse.  A couple at our table 1st night ordered drinks from the bar and barely got them by the time dessert came...the bill was messed up 4 their drinks and it happened the second night as well.

We felt like we were being shuffled around every other night in the formal dining room b/c we kept being asked 2 move 2 another table 4 1 REASON OR ANOTHER.  WE FELT LIKE WE WERE ON A CRUISE WHERE EVERY1 WAS IN TRAINING AND NO1 REALLY HAD ANSWERS 2 OUR QUESTIONS OR KNEW HOW 2 HANDLE ISSUES WHEN THEY CAME UP! Very poor service from guest services to photo dept to the dining hall staff.

Shops - There were several sales onboard which were good however, if u were a plus size person the staff didn't want 2 service u unless u made a big deal of being in their face.  This happened in 6 different places where there were sales onboard.  The staff was prejudiced towards handicapped, elderly, or plus size people.  It was just bad service all together.

Pluses - The room steward - Christian - was awesome! He was a big help all the time.  We would come back 2 our room w/various different towel animals like bunnies, pigs, monkey, duck, @ bull dog on our bed or hanging from the roof.  

Cafe Promenade always had fresh and very good food and drink choices that differed each day. 

The entertainment was great! Comedians, circus acts, singers like Jerome Bell and Whitney from America's Got Talent, as well as the Ice Dancin Show.  Lots of scheduled things 2 do 4 young and old from casino to Bingo to Line Dancing to lectures or art auctions and various different games and karoke.  U could definitely stay very busy no matter the weather.  The kid's place had arcades, WII contests etc... and there was the SPA as well if u needed to rejuvenate.

Had a lot of fun.  Friendly and energetic staff.  Awesome nightly shows.  Nice room.  Good food options.  Nice ports.

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Our waiter staff Vania and his helper were the best. I got spoiled from Independence of the sea last year in April 2014, by Adrian and his assistant staff. The housekeeping person assigned to our cabin was not good for us at all. We met him the first day and never saw him until the last nite from a hello down the hallway. I had to call to request toilet paper. Sheets were real stiff on this ship? The shows were excellent, the pool activities were fun and laughter was good. Never take a cruise from Texas again. A lot of rudeness from them. We were spoiled by Independence of the sea. There were eight of us and we had a all in all good time.

Didn't know what to expect since it was my first cruise, but I had a great time.  All of the ship's crew were very polite, helpful and went out of their way to make sure you had what you needed and having a good time.

I loved the meal and service, they were the best. I was on the Navigator of the Seas 5 years ago and loved walking around looking at the colors it had a rich look to it. The dress code was tie and coat for dinner and that was what I want to dress for dinner. Men in pants women in shorts tacky. I and some of the females thought it was  sexist. I was the youngest at the table The oldest female about 80. Most of the females at dinner should be in a skirt not shorts. shorts are not for dinner unless it is dress shorts below the knees. I can dress casual other ships. Dinner is an event to dress for.   The service was the best! The food was fantastic!.     

WE HAVE CRUISED NUMEROUS TIMES ON MULTIPLE CRUISE SHIPS AND I CAN HONESTLY SAY WE HAVE NEVER RECEIVED BETTER SERVICE ANYWHERE. THE ONBOARD SHOWS AND MUSIC WAS TOP NOTCH. THE ONLY THING I CAN SAY ABOUT THE GREAT FOOD IS THAT I GAINED 10 LBS.

Truly amazing vacation, the ship, ports, entertainment, dining was all over the top. Overall the trip was awesome; two areas of improvement bar service/process and disembarking.

Bar service throughout the cruise was pretty slow. We even paid for the alcohol package and yet it was very slow. in the afternoon it took between 15-30 mins at the pool bar to get a drink (even just a coke or beer), and you couldn't get more than one at a time.

The only other negative was the disembarking process. I know RC has no control over customs and lines and such, but there are still several things that could have improved the process. staggered room leaving times, I know it was a quick turn around with a back to back cruise but I feel that we could have staggered this a big more. We were required to leave our room by 830am and we did not reach our vehicle at the dock until almost 1pm. This was hard to recover from and if never cruise again this will be the main reason.

The entertainment on board was awesome, better than could be expected.

Also we did 2 excursion through and they were both amazing. You don't miss out on anything by doing excursions outside of the cruise line; very professional and they will get you back to the boat ontime.

Again overall we had a wonderful experience and we did enjoy our time on board immensely.

toilet and shower somehow backed up and human waste came up , they fixed it fast , we traveled with 4 other couples and were told we could all sit together in dining room , first night we had a table for six and the other 2 couples were sitting at tables with strangers, they said we could not get a table for 10 so ended up one table of 6 another table for 4 but they were not close to each other.

I personally did not like seating in the theater it was like a movie theater carnival has a table for drinks in front of you and room to walk by without having everyone stand up,

one more pet peeve after 11 pm everything closes as far as food and ice cream go unless you want to pay for it

shows they had on board far surpass the carnival  cruises we had been on , a show every night

Stage entertainment was great! Loved Elton John tribute. Need more comedians at a reasonable hour, perhaps in their smaller venue.Promenade was very nice. Food was average. Prefer the custom omelets and pizza on Carnival. "Cafeteria"( Carnival disperses eating areas.) was crowded. Loved "indoor" hot tubs. Large front deck area could have been designated for adults, with amenities, like Carnival Majic.. Ice rink very nice feature. Bring something warm..Flowrider was cool, and rock wall for younger people is nice. Wish golf area was lit at night, Would be nice to golf in the evening. Minor problems were addressed quickly. Excellent service.Plenty of hot tubs. 

My 3 sisters took this cruise because we had not done anything together ever ,we were raised like two families I was too young when they married so we thought this would be great since we were all getting up in years .

On the 1st night my porter had pulled down a bunk bed from the ceiling and I tried to sleep up high but could not do so at 5:30 am I went to customer service and told them I'll sleep on the floor before I sleep 7 nights in that bunk they told me they had a private room for me and moved me to it at once it was so much better since I didn't expect that kind of service a sofa bed is what I thought I would be getting but no they went above and beyond  .

have been on many cruises and this was the least of being happy with any of them.  Entertainment needed much improvement and staff was not as friendly as I've experienced in the past cruises.

Great Crew, and great ship. The food was good and so was the entertainment options. The cons are the ports in Cozumel (RCL need to upgrade their pier) and Galveston's terminal 2 ( I have been in nice bus terminals). The cruise was an awesome experience, and look forward to doing the same itinerary next year, but different ship.

RCL has more mature atmosphere on their ships, not the house party atmosphere Carnival has. Its a personal preference between the two.

I have traveled on Royal cruises before,  and once again, the ship is beautiful. I traveled with 11 family members and they all loved the experience. I do feel like the food and entertainment was not up to par from other cruises I have been on. If you're looking for a cruise that's not focused on "partying" then Royal is the way to go. One thing we said was when the band wasn't playing on the deck, they should have music playing out by the pools. They do have areas that are more quiet and relaxing where the music wouldn't bother anyone. The staff were great! My husband and I booked our next cruise already on the Allure!

I was assigned to a cabin where the bathroom toilet was not operating correctly.  Some time the toilet did not flash, or there was no water, and others it overflow into the floor.  Each time maintenance fix it they did not clean it nor the floor.  i was moved to a different cabin and the issue with the toilet continued, I complained but did not asked for a different room as i expected they all were having issues in other rooms

The other bad experience I had in the cabin was the television, in both cabin was the same.  The TV remote did not operate properly, when the TV was off for extended period of time the remote did not turned the TV on.  At night when I was in bed and tried to turn it off, it did not work, I had to get up and turn it off from the back of the TV.  Maintenance and other personnel tried to fix the problem but never got solved.  This happened on both cabins I was in.  In addition, the guests at my dinner table had the same problem.

I had appointments that were not respected.  There were other issues which I reported and I also provided the solution like how to do the cleaning of the dining room table and chairs, placing limonite or flavor water of some sort by the 24-hor café, however they did not take action to have water by the pool, this was uncomfortable as the dining room with liquids at times it was closed

Everything was great - well worth the money. The shows were top notch. The food was excellent and the service was above and beyond, My wife and I would definitely do this again.

The ship is beautiful, the size perfect; you can walk easily from one end to the other without being exhausted. All of the staff provided exemplary service. Food in the Sapphire Dining Room was always delicious. The buffet in Windjammer Cafe was good, but could have been a bit more varied in selections. We did not partake of any of the specialty restaurants. Entertainment was high quality. There were many different activities available. There was an outbreak of Noro Virus on board, but it was quickly contained and dealt with efficiently.

There were a couple of negatives. Boarding took too long, and disembarkation was a disaster. We will avoid the Galveston port for future cruises. It's too small to handle three thousand six hundred people getting off at the same time. We would also avoid going Easter week or spring break. Eleven hundred children were on board. Unruly children, obnoxious teenagers, and oblivious parents were tough to deal with and, at times, were a wet blanket on everyone's fun. 

Our favorite cruise line is Celebrity. RCL came close, but the negatives above leaves them in second place for us. This was my ninth cruise and here is how I would rate them: Celebrity #1, RCL #2, Carnival #3, Norwegian #4, Princess 0 ( never to go on again)