Poor maintenance response

Navigator of the Seas Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Galveston Roundtrip)
Sail Date: April 12, 2015
Ship: Navigator of the Seas
Cabin Type: Inside
Cabin Number: M-821
Traveled As: Singles/Friends
Reviewed: 3 years ago

I was assigned to a cabin where the bathroom toilet was not operating correctly.  Some time the toilet did not flash, or there was no water, and others it overflow into the floor.  Each time maintenance fix it they did not clean it nor the floor.  i was moved to a different cabin and the issue with the toilet continued, I complained but did not asked for a different room as i expected they all were having issues in other rooms

The other bad experience I had in the cabin was the television, in both cabin was the same.  The TV remote did not operate properly, when the TV was off for extended period of time the remote did not turned the TV on.  At night when I was in bed and tried to turn it off, it did not work, I had to get up and turn it off from the back of the TV.  Maintenance and other personnel tried to fix the problem but never got solved.  This happened on both cabins I was in.  In addition, the guests at my dinner table had the same problem.

I had appointments that were not respected.  There were other issues which I reported and I also provided the solution like how to do the cleaning of the dining room table and chairs, placing limonite or flavor water of some sort by the 24-hor café, however they did not take action to have water by the pool, this was uncomfortable as the dining room with liquids at times it was closed


Food and Dining

3 out of 5

Onboard Activities

3 out of 5
to many overlaps


3 out of 5

Children's Programs

did not have kids with me to fairly rate

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
toilet issues (solve toward the end of the trip) TV problems (never got solved) I have pictures upon request
5 out of 5
3 out of 5
Stores not ready and prepared for 4-ships that were there. Services were slow in addition to be overprice
3 out of 5
not much activity near the port.
1 out of 5
Had to take a taxi to go to the good part of town/downtown
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