My favorite part of the cruise was Palma De Mallodrca. I thought that the majority of the cruise help were awesome. I thought that the Customer Service Representatives were awful and not helpful at all in fact I found them to be hostile. I have been on several cruises and yours was the first one where I was denied juice and beverages and made to pay for them. Over all I would not recommend this particular cruise to anyone and I don't think that I will cruise on MSC ever again. We were charged for TV service that we never received and were initially told that the charge would be taken off our account but it wasn't. The culture of some of the clients was one of hostility and aggression. I deal with aggression everyday at work. I go on a cruise to get away from that. I felt that I had to put on my "game face" in order to eat, participate in excursions or to disembark the boat. Your company should put something in place to combat this type of culture. You should set the example of care and concern for your customers.
Nice ship and itinerary, too crowded at times. We liked to food, but the selections didn't change much. Enjoyed the entertainment, but most of it was difficult to understand since it was in Italian. Prices for drinks and excursions were reasonable. Overall, it was just too crowed to enjoy most of the time.
We originally booked this cruise becsuse of the ports having never been on MSC becore. The guests changed at every port so it was constant caos!! We felt like no one ever settled down! You could NEVER get a place at the pool because as you were off on excursion, new people boarded and went straight to the pool. If you stood in line for and waited your turn someone would walk to to the front of the line and butt in.
Total Passengers: 3959
Total Crew: 1300
Crew to Passenger Ratio: 3.05
Built: Jul 2009
Number of Decks: 13
Total Cabins: 1637
Cabin Categories: 12
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Book into the Yacht Club. It costs a little more but you will have a more luxurious cruise and save money in the end
Splendida is a wonderful ship.
Unless your looking for a budget cruise don't sail on this cruise line. They are not known for their service unless you upgrade to the Yacht club, which is a lot more money and if your going to do that your better off on RCCL.