MSC Orchestra

2.3 out of 5

Overview

MSC Orchestra is a large ship, carrying 2550 passengers and 987 crew, and sails from Buenos Aires, Argentina and Barcelona, Spain.

Sails from: Warnemunde (Berlin), Germany, Marseille (Provence), France, Barcelona, Spain

Cruises to: Europe - Eastern Mediterranean, Europe - Mediterranean, Europe - Western Mediterranean

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Contributor Level: Purser
1 out of 5

Not happy at all

Verified Review
/
Sail Date: / Traveled As: Couple

This is our fourth cruise. We have tried Disney, Royal Carribean, Princess and   Celebrity Cruises. Since we have a point of comparison, we found several thingss that needs improvement. First, lobster dinners are part of the formal

 Night menu and

at

NO additional charge. Neither is the soft served ice cream/gelato on

board for

Sale. It has always been free

or

part or what was already paid.

Second, quality of entertainment is repetitive.

First time

we

watched a show that changes the thene for the night but juggler and acrobatic acts are mainstay of entertianment.  Boring!

Lastly, please

provide a

movie theater. If. When bored to death of repetitive shows, we would have gone to

watchibg movies.

instead

One highlight of the cruise, the

Filipino

crews on board. They provided excellent service as expected

 

 

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Contributor Level: Purser
4 out of 5

Very Nice

Verified Review
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Sail Date: / Traveled As: Couple

The cruise was great, the boat is really nice, the entertainment was excellent, the food at the buffet was very good, the food during the sit down dinner was not as good but we decided to just go to the buffet every night instead and that worked out well with the show schedules. I recommended!

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Contributor Level: Third Mate
2 out of 5

Much more expected from a cruise!

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Sail Date: / Traveled As: Couple

This was the first time I had been on a MSC cruise so I did not know what to expect.  It was disappointing at best.  Other than our wait staff at the dinner setting and one bartender, the customer service on board was terrible.  The head dinner waiter was rude and unable to provide any solutions to a later seating one night.  The cruise staff is programmed to get as much money out of it's customers so there were constant sales pitches for dinners and drink packages.  MSC "nickled and dimed" the whole cruise.  Things that would be standard or free were charged on board.  On room service, we received the wrong meal and were charged for it.  When some of the staff was off, we were traveling with them on a bus to get back on board and they were bad-mouthing American passengers loud enough for the whole bus to hear.  Then they put on their MSC uniforms and worked for the people they were bad-mouthing moments before!  The food quality was very poor.  Most of the food was salty or mushy or not prepared very well.  The wine and drink quality was par at best.  The excursions were all expensive and when buying a wine package they included hidden fees.  And this cruise was for families, not singles or couples.  Kids were everywhere and a lot of them not behaving very well.  I think MSC allows kids to cruise for free.  The noise level definitely rose. Really all we used MSC for was the transportation around the various ports.   I will not use MSC for any travel plans in the future.  I have my favorites that I will stick to!!SadAngry

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Contributor Level: Purser
3 out of 5

Not my best experience

Verified Review
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Sail Date: / Traveled As: Family (young children)
The ship itself was very nice but looked more worn than only five years old. The lounges and decor were quite nice, almost paradoxical for the actual calibre of cruise this was. The location of our cabin was quite convenient. The ship was large but easily navigable.

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Contributor Level: Third Mate
2 out of 5

A lot To be desired !!!

Verified Review
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Sail Date: / Traveled As: Family (older children)
It is sad to report that the company MSC wants to make money on everything including water.REALLY?? I was so surprised since this was my first ever cruise! I think that we should be able to eat at any restaurant on the ship for free. We were only allowed to eat in certain places and the food was not good. I am emabarassed for the Italian food served on this Italian cruise ship! I would not recommend this ship or cruise line for those reasons!

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  • Price: $

  • Size: L

  • Total Passengers: 2550

  • Total Crew: 987

  • Crew to Passenger Ratio: 2.58

  • Built: Jun 2007

  • Number of Decks: 12

  • Total Cabins: 0

  • Cabin Categories: 20

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mirande
Contributor Level: Deck Hand
Jul 06, 2017

no

MarkyMarc23
Contributor Level: Third Mate
May 20, 2016

Customer service, food quality and expenses were all poor!!

Multiexperience
Contributor Level: Purser
Jun 01, 2014

Customer service, organization, food, and entertainment needs improvement.

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