MSC Meraviglia Cruise Reviews - Reviews

It was a disappointing cruise that lacked activities, there was no food variety in the buffet, and frankly the ship was unsanitary in certain areas. The bartenders were good, some shows were Ok, but the ship was crowded in some areas even with 2000 no-shows. We are probably going to cancel our next MSC cruise and take our business elsewhere as this is a very discount cruise line running beautiful ships badly.

Excellent and wonderful experience. People were friendly and places were beautiful.

we are waiting for the remboursement of the cruise as promis

MSC have been great. We booked because this cruise was excellent value for money, we have unfortunately encountered medical clearance issues at Ocho Rios Grand Cayman and now Cozumel and have not been able to disembark. MSC has graciously offered a full refund of our ticket price, AND 20 percent future cruise credit. In addition we each got $100 on board spend credit, full refund of all tours, and a free day of internet. So essentially we have cruised the Caribbean day in a beautiful floating palace for the price of our drinks package. Nevertheless with the European standard of customer service at the delivery point I’m not sure we’ll be back. If MSC are serious about capturing the North American market there are plenty of areas to improve

Due to the virus drama event it was... a weird trip. Thank God the ship is astounding and we had the good idea to book a suite.

This was my first time sailing with MSC. Overall, they were comparable to Costa (the other European line I previously sailed with) but inferior to other lines. The check-in process was a bit disorganized. Managing our onboard accounts was confusing and not user friendly. Beautiful ship! Overall, food was average but entertainment was great. Lots of new features and activities that other ships are don't offer.

We only got off in Cozumel because we had flu onboard. Horrible cruise.

Was expecting a lot more. Nothing that went WOW!

This was our 15th cruise and first time in MSC. We really had an awesome time. Staff was very friendly. Shows were amazing. Ship so beautiful.

We lost hot water within the first day of cruise for 2 days. First cirque show cancelled without advance notice and rescheduled for mid afternoon two days later. Guest services staff rude and obnoxiously unprofessional. Food was mediocre but our waiter in the main dining room was exceptional. Ocean cay cancelled without prior notice. Too many extra costs. Expected so much more from MSC.

Overall we had fun and enjoyed the ship. We most likely won’t book MSC again however due to the bad quality of food.

Excellent vacation and will book another one in the future

would definetely cruise with msc again! make your own judgement and new experiences! food variety was available for all!

Our first cruise with MSC. Positive surprise all in all. With some more training for the restaurant waiters it will be Excellent since ship, food, entertainment, cleanliness is all top score. Very international!

We did not care for the international flavor on the ship. Many different languages it was hard to communicate with other guest. When they announced anything or in the shows it was repeated in different languages. The ship was also very crowded.

I’m glad I didn’t listen to all negative reviews on this site. My group of 28 had a blast. It’s not Royal Caribbean but it certainly was not awful and it had its pluses

Gluten-free Failure! I cruised out of Miami on the MSC Meraviglia Feb. 2, 2020. The last cruise I experienced was on Royal Caribbean, I am a Diabetic Celiac on a Gluten-free diet. The food I experienced with Royal Caribbean was exceptional! A wide variety of Gluten-free baking; varieties of buns, bread, pasta, pizza and amazing desserts! So my expectations for the MSC Meraviglia were high. After my first hour on the ship, I knew this would not be the same dining experience. There was a vast array of pizzas and baked items on the buffet. There was no indication of allergy ingredients on any of the food on this ship. I asked about the food available for people with dietary restrictions and I was directed to only eat in the dining room. After looking at the wide variety of food I hoped the food in the dining room would make up for the complete fail in the dining room. The menu for gluten-free in the dining room was extremely limited and unfortunately the desert items for the gluten free menu was mixed fruit or cheese. So looking at my wife’s food in comparison with my food was amazingly substandard! The trick to serving people with a restrictive diet is to allow them to feel as though they are not completely restricted to a base diet. The Maître d of the MSC Meraviglia should investigate whatever ship has the best ratings for gluten free and restricted diets and be a passenger on that ship and eat a restricted diet! Unfortunately each time I would eat in the MSC Meraviglia dining room I would experience the effects of an allergic reaction to a large amount of Gluten! It would also take me a day to recover. I asked to speak to the Maître d and was directed to my head waiter. The Maître d could see me asking to speak to him, I suppose he had other pressing issues! I decided to try again in the dining room and had a violently brutal night after reacting the second time I noticed my blood sugars were low and would not rise I required no insulin for several days as my cilia had been stripped do to to major amounts of gluten exposure in the MSC Meraviglia dining room. From that moment on I decided to eat at the buffet only, with much advise and direction from the cooking staff. At this time I met several other celiac passengers who had reacted in the exact same way I had reacted. At this point I had my suspicions confirmed and asked once again to speak to the Maître d, once again with no luck. I did go to customer service and asked to place a formal complaint in regard to the problems with the dining room. I would also recommend MSC look to totally change the food available to their passengers. If you are aware of Gluten-free baking your probably away frozen GF buns or bread microwaved in the bag, taste like rubber. Someone should make systemic changes to their gluten free products! MSC should have cereal options, fresh baked deserts, buns, breads, muffins and pizzas available for gluten-free needs. And the buffet should have a corner with only those options. This would help to make up for the dietary torture MSC inflicted upon multiple passengers from my cruise experience! Hire a staff member who is celiac and get them to test your stuff out! Rather than serving poor quality food prepared to taste terrible! I hope this will encourage a change in the attitude of the dining area management. This is not a cross contamination! This is the wrong ingredient used and served as Gluten Free. I’d appreciate a response from MSC, however after seeing how the ship management dealt with me my expectations are limited! I will post as many posts as possible to warn passengers to avoid MSC! It’s just not worth it! Scott

Rude people/expensive/good to be home!

I’ll never sail with MSC again. We had such a horrible week. We’ll stick with Princess. They know how to treat their passengers.

Was a very good cruise, don't do dinner at the Circ De Cirli show