Majestic Princess Reviews

3.9 out of 5

32 reviews

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3.8 out of 5

Majestic Princess less than majestic by akterrey

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

i do not believe Princess had adequately catered for 3500 Australian passengers. Specific beers, wines were frequently unavailable and inadequate seating in the Crown Grill bar. Frustratingly, one of the four elevators forward was out of action for the whole 22 day voyage, citing unable to get parts, despite stopping at sophisticated cities such as Shanghai, Hong Kong and Singapore. Numerous times elevators would bypass our deck, particularly when the Princess Theatre was being used.

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4.6 out of 5

A Grand Voyage by sdship

Verified Review
/ Sail Date: / Traveled As: Couple

A very interesting combination of ports. We had never been to 5 of them. A great preview for another trip. Ship was extremely smooth sailing. We had high winds one night and barely felt a twitch.

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4.2 out of 5

Asia Cruise by Mathilde1293

Verified Review
/ Sail Date: / Traveled As: Couple

OVerall good experience. The most negative was the public restroom situations with clogged public ladies toilets all the time. I have also witnessed the custom of spitting asian passenger on the carpet. Praise for the ship physician whom I had to visit, unfortunately.

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3 out of 5

Room disaster by rlheafner

Verified Review
/ Sail Date: / Traveled As: Couple

 

We loved this new ship and is design. The ports of call were great and the tour guides were knowledgeable. Our main dining room and waiters were the best of our previous 13 cruises.

 

Our only problem was that our United cruise agent was provided false information by Princess cruises sales and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again.

 

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2 out of 5

disappointed by Monarr

Verified Review
/ Sail Date: / Traveled As: Large Group

Overall I'd say we were disappointed with this experience 

I don't know if it was because we had high expectations

for a new big ship the boat was new and big but most of the staff was unfriendly and rude some time! specially the guest service and the waitress in the breakfast restaurant and it will take very long to get your food, several time people just leave because they have excursion to go to.  We often felt like we were bothering them, I was expecting nice smily staff.

Except in the dinner our two waiters (Cristina felongco and Novak iric ) and ( Ronald Regondola) the Head Waiter was very nice they know what we want specially I do have savers allergy to sea food they did work with me to make me happy they smile and laugh very pleasure people.

About the activity and entertainment i the ship very poor.

The room was clean and stateroom (Robert Espiritu) was nice 

I went last year in a Norwegian cruise I was very happy may be when u compare u get disappointed 

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5 out of 5

Review of 7 day cruise on board the Emerrald Princess by randldamle

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Most favorite part of this cruise was visiting several Greek Islands.

It was a brand new ship.  Beautiful & Impressive. Clean & Bright.

Crew on this ship were not as well trained as other Princess Ships.

Almost Princess every ship I have sailed in the past had regular

Enrichment Lectures onboard, on varied subjects. This ship had None.

The Captain's daily announcements were very clear & informative.

Very long queues for everything. No enough assistance was available

in the Computer room. Every other Princess I have been on had many Desk Top terminals. This ship had only 2. Last day's production Show - Excellent.

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5 out of 5

New ship, attentative crew, ports of interest by ngurney

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/ Sail Date: / Traveled As: Couple

This ship is brand new and we thought that there may be a few glitches they were working out. On the contrary it was all perfect. Great mix of very attentive crew from different Princess ships so lots of interesting stories, nationalities and perspectives. Loved the outdoor movie theater. After dinner settle on a deck chair with a blanket provide and watch the latest movies. The last night they previewed a new show in the theater which was beyond spectacular. Food was outstanding no matter where you ate. Only complaint was the tendering process, they need to find a more equitable process. Those who had booked a tour through the cruise line had preference and the rest of the passengers (about 1,500 of us) had to wait for well over an hour, sometimes two, in the dining room for a tender. There were a lot of complaints so I am sure they are working on it.

My favorite stops: Kotor, the cruise out was spectacular and the city itself very unusual and interesting. Mykonos, was the all out favorite stop. Take taxi to one of the beaches for $15 and spend the day on a lounger, right on the beach as long as you buy something to eat or drink it is free. Food and drinks are very reasonable so it is a good deal.  Could have done with more beach locations and less historic towns and ruins. Most of the islands have a beach option, take that if archaeology is not your main interest.    

No matter what small hassles there may have been they pail into insignificance given the overall experience, it still get 5 stars for me.

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2 out of 5

High expectations by angie1417

Verified Review
/ Sail Date: / Traveled As: Couple

Favorite part of the cruise was being on a traveling hotel room. The convenience of waking up at different destinations was awesome. The ship was very nice and impressive, being on the newest ship in the world was pretty cool. The destinations were amazing and we had a great time while spending time in port. But overall I'd say we were disappointed with our experience. I don't know if it was because we had high expectations and it was our first cruise, but customer service was definitely lacking. We heard over and over that Princess was there "for your every need" , "staff available at anytime", and "we treat you like royalty". We did not find that.  Since it was our first cruise,we were expecting to be greeted by staff upon boarding to be explained how everything worked;food/drink options, timing,lay of ship, overall advice and recommendations.We never were. Also we were never given an option of where and what day or time our free specialty dining could be reserved, it was made for us the day we embarked. We also were suppose to have a special anniversary dinner on our Day at sea that our travel agent booked for us, and they had no record of it and staff were not helpful in figuring it out- a simple "you do not have a specialty dinner available" was the answer.  When we approached the front desk with questions and concerns, we did not find them to be "meeting our every need", they actually weren't very helpful or upbeat, and we never got a clear answer. We often felt like we were bothering staff with our lack of cruise experience. The times we did witness staff being overly friendly and talkative, it was them saying "open your wallets", " spend that money" , "youre on vacation" . Every day we heard staff on a microphone telling us to spend more money on the ship....and we probably would have if customer service was more helpful and attentive that it was our first cruise. Dining was also confusing for us because we were never explained our personal options. Again, this was our first cruise ever so we didn't know. Two different staff told us we could call ahead for a reservation -"even request a table by the window" since we were Anytime Dining. "Just call the dining line,you can even ask what the menu is for the next day".  Well we called and inquired about a reservation twice and were told we weren't allowed. And when we called asking about the menu, they did not know. Dinners in the dining rooms were very lengthy. We were given a buzzer upon entry, waited at least 10 minutes for a table, 45 minutes at the most. Then the time between courses was very drawn out,averaging 20 minutes between. Once we waited 40 minutes for our entree plates to be cleared and to be given the dessert menu. Excursions: we were advised to book as many excursions through Princess as possible since they were so "amazing".We booked 3 and were happy with 2. The Mykonos beach excursion was very disappointing and we're unsure what we paid for... which seemed to be an $80, 5 minute bus ride to an expensive beach where we were required to buy a $20 drink to use a sunbed and servers were rude. The excursion seemed to explain we were going to 2 famous beaches, with reserved sunbeds, and a guided tour and setup.Our guide never even "guided" us on the bus or provided information on the island.  Though he was kind and helpful before the excursion ended when I asked if there was another beach my husband and I could find. Little did we know we could have walked to many comparable beaches, for free, and experience more beautiful scenery and attractions along the way. We regretted not doing Mykonos on our own.  

Overall we expected better. We would plan to cruise again with our family for the convenience of traveling to multiple destinations, but not with Princess. 

 

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2 out of 5

Shiny New Boat and Inexperienced New Staff by patr9

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The boat is sparkling new, but so is the staff. We spent a portion of every single cruise day at the guest services desk ironing out problems with billing and service issues.

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1 Comment
4.2 out of 5

Wonderful itinerary by ChrisJules2209

Sail Date: / Traveled As: Couple

Being on the transition cruise from China to Australia it was a disappointing experience but I am sure Princess will sort out the bugs and cater well for the Australian market. Without the magnificent staff and wonderful new friends we made it would have been a cruise I’d forget quite quickly.

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2.7 out of 5

The worst cruise ever taken by us by 13gaby

Sail Date: / Traveled As: Couple

A total nightmare for us from the embarkment, the very expensive extended mini suite where we couldn't get a drop of sun, couldn't take good photos because of the too high partition between balconies, canopy around our deck, and support beam on the right side. Very mediocre food in dining room and Market Place (ex Horizon court). And nothing fancy. Best was the bakery. Reduced menu in the Room Service compare to all the other Princesses.

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4 out of 5

Far East cruise by normanj

Sail Date: / Traveled As: Couple

Cruise was overall OK much mini suite and club class dining excellent some of the excursions I felt were overpriced and poorly organised especially cycling in Na Trang Entertainment was generally good Seating etc over crowded Too many Elite members

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3 out of 5

Very Disappointing for a new ship by Koala610

Sail Date: / Traveled As: Couple

Not for the young or young at heart unless you are happy to do nothing for long periods. THIS TRIP WAS 22 DAYS. Although it is rumoured to change for the Australian market this should have happened on this trip as the majority were Australians travelling back to Australia and expected so much more for a new ship 1st time to Australia, certainly has made an impression for all the wrong reasons. Respectfully, suited to the older cruiser ( average age on this trip 67 yrs, a number of very young kids brought the average down ) May be better with shorter trips. We will not travel on this ship again and maybe not with Princess again.

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2 Comments
3.5 out of 5

Great ports but food and tours were subpar by cruiserted

Sail Date: / Traveled As: Couple

Ports and ship was fun but food and tours were way below average. Disorganized tour embarkation. Tours were a total rip-off aaaaasaassasssaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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2.9 out of 5

I truly thought this would be the best cruise ever, waa waa waa:( by billrach

Sail Date: / Traveled As: Couple

The best part of any cruise vacation is how you make the best of a bad situation and truly have fun and relax. One thing I will give Princess credit for is very good in room movies and TV shows. all on demand and at your leisure. The Wifi was expensive and slow. Again, we will stick with Royal Caribbean when Cruising.

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5 Comments
5 out of 5

The ship is fantastic and... by lajollasuesd

Sail Date: /

The ship is fantastic and the people who worked the ship were the best ever. The food was wonderful and the entertainment was way above board. There was not one little hiccup during the very long cruise. A trip that was made enjoyable because the crew was beyond belief.

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4 Comments
4.6 out of 5

Our best and favorite cruise to date! by Kauaiswimmer

Sail Date: / Traveled As: Couple

This cruise made us realize how much fun it is to be on a maiden voyage so we made a vow to always book long cruises whenever a ship ship comes out. Consequently, we booked the Sky for Nov 2019 and are looking forward to the new one that will be launched in 2020.

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5 Comments
5 out of 5

Maiden Majestic Voyage by Grandpops5

Sail Date: / Traveled As: Couple

We had a fabulous time on the Majestic and visited some once-in-a-lifetime ports.  The crew worked hard to be sure the ship is incredibly well maintained and cleaned even though it was only a few months old!  With a very few exceptions, the entire staff from housekeeping to the officers were especially friendly and made an extra effort to make the voyage special for passengers.  The fitness center is well equipped and large enough so I never had to wait for a cardio machine although the weight machines were sometimes understandably busy.  

Unfortunately, like the sister ship Regal, the sauna is only available to those willing to pay the extra fee ($500+) for Spa access.  We were traveling with another couple and we requested a traditional dinner table for 8 but instead we had table for 4.  We still enjoyed the meals and the servers (Anna and Judit) were fabulous but we would have preferred the opportunity to meet other passengers with a larger table.  One new production show was truly incredible whereas the remained of the stage shows in the Princess Theater were the typical cruise entertainment shows.

Overall, our Princess experience was as expected and we will continue to travel with Princess in the future.  In fact, we already have three cruises scheduled during the next 18 months!

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4 out of 5

Girl's European Cruise by BarbMiller

Sail Date: / Traveled As: Singles/Friends

The ship is beautiful but because we took so many long day tours we sadly didn't get to take advantage of all they offered.

 

There were 3 of us, childhood friends, so we upgraded to a large suite.  The extra room was nice but there was no way to use a hair dryer in either the 1/2 bath or the larger shower room.  This made it difficult for 3 of us to get ready each morning. Our balcony was always totally wet each morning so we weren't able to enjoy breakfast outside.  Had we not been leaving to go on tours so early, we would have been able to use the balcony more.  The room, while spacious, was a bit of a traffic jam around the closet doors and entry to the shower area.  The MANY perks that came along with the suite were very nice especially the laundry service and special dinner and breakfast. We received 2 full bar set- ups but since we don't drink hard liquor we traded them for 1 bottle of wine. That seemed a bit unfair as we had to include all our soda and water in the trade.

 

The restaurants were very good.  The Crown Grill was our favorite and the staff there was terrific. Our dinner was outstanding and we also enjoyed having breakfast there any day we could. Unfortunately, the French restaurant, La Mer, was a big disappointment as the meal was not at the level we expected for the additional $35 charge - they wanted to charge us extra for standard water - REALLY!

 

The cappuccinos were excellent so be sure to buy a Coffee Card.

 

I have cruised on Princess often and will again especially on cruises where I have more time to spend aboard.

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1 out of 5

Worst experience of my life! by rolomoka

Sail Date: / Traveled As: Couple

I had a terrible trip,rude people awful food unbelievable bad service.

and over charged for everything. After 4 days of enduring all of this I 

demanded to disembark in Toulon France! I only got to use an elevator once they took forever and when they did come the elevator was full? Over 4 thousand people busy chaos everywhere. After getting of in Toulon France I had a wonderful vacation.

I will never go on a cruise again!

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