Majestic Princess Reviews

4 out of 5

67 reviews

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4 out of 5

Good cruise but too many sea days, Hit or miss excursions by kromley1

Verified Review
/ Sail Date: / Traveled As: Couple

The schedule itinerary of the cruise resulted in five sea days. A better routing could have eliminated 1-2 of them. Princess needs to audit the excursions they are offering and make sure the product description on their website is accurate and complete.

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4.7 out of 5

First Princess Cruise and LOVED it! by TrentHunt

Verified Review
/ Sail Date: / Traveled As: Couple

We loved the cruise, the formal dining room food and staff and our amazing room steward, Michael deserves a raise! He was outstanding!

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4.5 out of 5

Great Overview of New Zealand by mphpjh

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise gives you a great overview of New Zealand, but my husband and I should have done a land tour to give us more time to see New Zealand. So much more to see, but you are limited on time when you are cruising. Also, do NOT book your tours directly with Princess. They overcharge for their tours. We purchased out tours with and wth Viator. Note: Make sure your allow time to get back to the ship in time.

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3.8 out of 5

Majestic Princess less than majestic by akterrey

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

i do not believe Princess had adequately catered for 3500 Australian passengers. Specific beers, wines were frequently unavailable and inadequate seating in the Crown Grill bar. Frustratingly, one of the four elevators forward was out of action for the whole 22 day voyage, citing unable to get parts, despite stopping at sophisticated cities such as Shanghai, Hong Kong and Singapore. Numerous times elevators would bypass our deck, particularly when the Princess Theatre was being used.

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4.6 out of 5

A Grand Voyage by sdship

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/ Sail Date: / Traveled As: Couple

A very interesting combination of ports. We had never been to 5 of them. A great preview for another trip. Ship was extremely smooth sailing. We had high winds one night and barely felt a twitch.

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4.2 out of 5

Asia Cruise by Mathilde1293

Verified Review
/ Sail Date: / Traveled As: Couple

OVerall good experience. The most negative was the public restroom situations with clogged public ladies toilets all the time. I have also witnessed the custom of spitting asian passenger on the carpet. Praise for the ship physician whom I had to visit, unfortunately.

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3 out of 5

Room disaster by rlheafner

Verified Review
/ Sail Date: / Traveled As: Couple

 

We loved this new ship and is design. The ports of call were great and the tour guides were knowledgeable. Our main dining room and waiters were the best of our previous 13 cruises.

 

Our only problem was that our United cruise agent was provided false information by Princess cruises sales and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again.

 

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2 out of 5

disappointed by Monarr

Verified Review
/ Sail Date: / Traveled As: Large Group

Overall I'd say we were disappointed with this experience 

I don't know if it was because we had high expectations

for a new big ship the boat was new and big but most of the staff was unfriendly and rude some time! specially the guest service and the waitress in the breakfast restaurant and it will take very long to get your food, several time people just leave because they have excursion to go to.  We often felt like we were bothering them, I was expecting nice smily staff.

Except in the dinner our two waiters (Cristina felongco and Novak iric ) and ( Ronald Regondola) the Head Waiter was very nice they know what we want specially I do have savers allergy to sea food they did work with me to make me happy they smile and laugh very pleasure people.

About the activity and entertainment i the ship very poor.

The room was clean and stateroom (Robert Espiritu) was nice 

I went last year in a Norwegian cruise I was very happy may be when u compare u get disappointed 

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5 out of 5

New ship, attentative crew, ports of interest by ngurney

Verified Review
/ Sail Date: / Traveled As: Couple

This ship is brand new and we thought that there may be a few glitches they were working out. On the contrary it was all perfect. Great mix of very attentive crew from different Princess ships so lots of interesting stories, nationalities and perspectives. Loved the outdoor movie theater. After dinner settle on a deck chair with a blanket provide and watch the latest movies. The last night they previewed a new show in the theater which was beyond spectacular. Food was outstanding no matter where you ate. Only complaint was the tendering process, they need to find a more equitable process. Those who had booked a tour through the cruise line had preference and the rest of the passengers (about 1,500 of us) had to wait for well over an hour, sometimes two, in the dining room for a tender. There were a lot of complaints so I am sure they are working on it.

My favorite stops: Kotor, the cruise out was spectacular and the city itself very unusual and interesting. Mykonos, was the all out favorite stop. Take taxi to one of the beaches for $15 and spend the day on a lounger, right on the beach as long as you buy something to eat or drink it is free. Food and drinks are very reasonable so it is a good deal.  Could have done with more beach locations and less historic towns and ruins. Most of the islands have a beach option, take that if archaeology is not your main interest.    

No matter what small hassles there may have been they pail into insignificance given the overall experience, it still get 5 stars for me.

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5 out of 5

Review of 7 day cruise on board the Emerrald Princess by randldamle

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Most favorite part of this cruise was visiting several Greek Islands.

It was a brand new ship.  Beautiful & Impressive. Clean & Bright.

Crew on this ship were not as well trained as other Princess Ships.

Almost Princess every ship I have sailed in the past had regular

Enrichment Lectures onboard, on varied subjects. This ship had None.

The Captain's daily announcements were very clear & informative.

Very long queues for everything. No enough assistance was available

in the Computer room. Every other Princess I have been on had many Desk Top terminals. This ship had only 2. Last day's production Show - Excellent.

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2 out of 5

High expectations by angie1417

Verified Review
/ Sail Date: / Traveled As: Couple

Favorite part of the cruise was being on a traveling hotel room. The convenience of waking up at different destinations was awesome. The ship was very nice and impressive, being on the newest ship in the world was pretty cool. The destinations were amazing and we had a great time while spending time in port. But overall I'd say we were disappointed with our experience. I don't know if it was because we had high expectations and it was our first cruise, but customer service was definitely lacking. We heard over and over that Princess was there "for your every need" , "staff available at anytime", and "we treat you like royalty". We did not find that.  Since it was our first cruise,we were expecting to be greeted by staff upon boarding to be explained how everything worked;food/drink options, timing,lay of ship, overall advice and recommendations.We never were. Also we were never given an option of where and what day or time our free specialty dining could be reserved, it was made for us the day we embarked. We also were suppose to have a special anniversary dinner on our Day at sea that our travel agent booked for us, and they had no record of it and staff were not helpful in figuring it out- a simple "you do not have a specialty dinner available" was the answer.  When we approached the front desk with questions and concerns, we did not find them to be "meeting our every need", they actually weren't very helpful or upbeat, and we never got a clear answer. We often felt like we were bothering staff with our lack of cruise experience. The times we did witness staff being overly friendly and talkative, it was them saying "open your wallets", " spend that money" , "youre on vacation" . Every day we heard staff on a microphone telling us to spend more money on the ship....and we probably would have if customer service was more helpful and attentive that it was our first cruise. Dining was also confusing for us because we were never explained our personal options. Again, this was our first cruise ever so we didn't know. Two different staff told us we could call ahead for a reservation -"even request a table by the window" since we were Anytime Dining. "Just call the dining line,you can even ask what the menu is for the next day".  Well we called and inquired about a reservation twice and were told we weren't allowed. And when we called asking about the menu, they did not know. Dinners in the dining rooms were very lengthy. We were given a buzzer upon entry, waited at least 10 minutes for a table, 45 minutes at the most. Then the time between courses was very drawn out,averaging 20 minutes between. Once we waited 40 minutes for our entree plates to be cleared and to be given the dessert menu. Excursions: we were advised to book as many excursions through Princess as possible since they were so "amazing".We booked 3 and were happy with 2. The Mykonos beach excursion was very disappointing and we're unsure what we paid for... which seemed to be an $80, 5 minute bus ride to an expensive beach where we were required to buy a $20 drink to use a sunbed and servers were rude. The excursion seemed to explain we were going to 2 famous beaches, with reserved sunbeds, and a guided tour and setup.Our guide never even "guided" us on the bus or provided information on the island.  Though he was kind and helpful before the excursion ended when I asked if there was another beach my husband and I could find. Little did we know we could have walked to many comparable beaches, for free, and experience more beautiful scenery and attractions along the way. We regretted not doing Mykonos on our own.  

Overall we expected better. We would plan to cruise again with our family for the convenience of traveling to multiple destinations, but not with Princess. 

 

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2 out of 5

Shiny New Boat and Inexperienced New Staff by patr9

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The boat is sparkling new, but so is the staff. We spent a portion of every single cruise day at the guest services desk ironing out problems with billing and service issues.

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4.4 out of 5

Amazing Australia & New Zealand cruise by RicheC

Sail Date: / Traveled As: Couple

The ship was clean, spacious and modern. The staff were welcoming and happy to help. There were plenty of activities to do at each port. Overall, it was a great experience and is highly recommend.

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5 out of 5

We sailed December 6, 2018... by Shanlee

Sail Date: /

We sailed December 6, 2018 from Sydney to Auckland. The ship was beautiful and clean. The service from our room steward was fantastic! The staff was very friendly and attentive. Of course, we found some favorites along the way. We did Anytime dining and only had to wait a few minutes for a table with the exception of one evening. I do have to say we preferred the Symphony over the Concerto. We dined one evening in the Concerto and never returned. Our younger son adored going to the kids club. They had constant activities throughout the day and the two ladies were awesome! He usually is not much of a joiner, but he insisted on going everyday. Entertainment by Evolution was outstanding. We preferred to watch them over going to a show. We tried one show and thought is was terrible. My husband went to the casino once. He didn’t care for the slot machines as they seemed to be geared for the Asian market. Not a big deal since we aren’t big gamblers. They had a special on the premium internet package our first day. It was $200 for 12 nights. No complaints at all with the speed. We were able to do everything we needed to do, including using FaceTime. Overall, we had a wonderful vacation!

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4.3 out of 5

Trip of a lifetime! by DeeDee0913

Sail Date: / Traveled As: Couple

Some of the shows were a little disappointing, you could of had a larger variety of shows!

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1 out of 5

What a disappointment - sailed... by wazza1943

Sail Date: /

What a disappointment - sailed on the Regal earlier this year and thought it would be nice to compare ships. Talk about chalk and cheese. It is obvious the Majestic has been designed for the Chinese gambling circuit in mind - temporary refit while cruising in Aus waters and totally missing the market. Had a mini suite (nice) but not serviced very well. Food this time was mediocre and service in the restaurants was spasmodic at best. Had dinner on the last night in the Harmony restaurant, paid an extra $70.00 for the occasion and found the food inedible - all courses were sent back. Another couple dining next to us (there were only two others dining in the restaurant all evening) experienced the same. Hygiene in the bars was to believed - at no time did we observe gloves being used when preparing fruit for cocktails, even upstairs in the bistro gloves were often absent and passengers were not monitored at the entry for hand washing. The entertainment(singers and dancers) was great although the Princess theatre was far too small - seats compared to a budget airline with no comfort or respite for your drinks ( if you could get any - 1 - 2 stewards for the entire theatre) The supporting acts were average and were of usual Princess standards. Generally the Majestic is nice, clean and modern but if your looking for the best Princess experience sail on a smaller ship - better off. We will definitely not sail on this one again and most likely go back to Royal Caribbean for our next.

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4.2 out of 5

Magnificent Majestic Cruise by FFMF

Sail Date: / Traveled As: Couple

The Majestic Princess is a beautiful cruise ship, one if the latest and largest Pricess ships . Our cruise was terrific great food wonderful crew and services. Missed seeing the Fiordland Marine Parks due to a low pressure system causing strong winds and very large swell which our very wise Captain Dino Sagani thankfully decided wasnt safe passage. Recomend this cruise on the Majestic Princess.

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2 out of 5

Was very underwhelmed. We had... by kerrjan

Sail Date: /

Was very underwhelmed. We had been expecting big things following the hype about the brand new ship. We found that the crew while friendly seemed overwhelmed. On a number of occasions our room wasn’t serviced until late in the day. On one occasion is wasn’t done until after dinner. We found it very crowded and it was almost impossible to get a seat in the public areas. On a number of occasions we took our drinks or food back to our room as there was nowhere to sit. Service in the dining room was very slow. On one occasion our table spent over 2 hours at dinner. Food was never served hot always luke warm. We were very disappointed with the buffet area. Not a great deal of choice and again the hot food was not kept hot which is a health hazard. We had two of our pre booked tours cancelled supposedly through lack of numbers and the final disappointment was to miss the fiords. We felt this was pre planned since there were presentations on every port before arriving but the fiords presentation was after we missed it. To make matters worse they were selling a dvd of the presentation and expected us to pay $60 for it. Would not recommend the Majestic Princess. Will stick to the smaller ships in future.

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5 out of 5

Wow this cruise is hard... by angly

Sail Date: /

Wow this cruise is hard to beat ! Its stunning. Room M630 this balcony room was spacious and great location for us. One level above us is the marketplace so it’s great easy walk to breakfast or late night cookie and milk. A level above that is kids club so it’s easy for us to pick up the kids. The kids club was so good. Love the daily activities and different theme days. Mini olympics, pirates treasure hunt, make your own t shirts, shark day make a real shark tooth necklace, superhero day, wizards. The kids club carers were all so lovely my boys just loved it so much. The food was delicious everyday, we had dinner at Harmony. 5 courses Chinese it was fine dining. The food and staff was 5 stars wow I’m still thinking about the delicious food. We also dine at the Crown Grill. The steak was perfectly cooked and the lobster was to die for. Its a four course meal. Well worth the cover charge of $35 per person. Also love the noodle bar by the pool, great snack while swimming, the kids loved cheese burger and chips by the pool. Our room was spacious lots of room to move around. The bed is very comfortable, we were very happy with the room. I love all the live music onboard. Wish we were still onboard. Look forward to booking another cruise soon.

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4 out of 5

Only gripe was that it... by whynotnowtoday

Sail Date: /

Only gripe was that it is impossible to see the headline shows unless you go way in advance 1 hour plus ... they really need a booking system for those

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