We loved this new ship and is design. The ports of call were great and the tour guides were knowledgeable. Our main dining room and waiters were the best of our previous 13 cruises.
Our only problem was that our United cruise agent was provided false information by Princess cruises sales and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again.
Overall I'd say we were disappointed with this experience
I don't know if it was because we had high expectations
for a new big ship the boat was new and big but most of the staff was unfriendly and rude some time! specially the guest service and the waitress in the breakfast restaurant and it will take very long to get your food, several time people just leave because they have excursion to go to. We often felt like we were bothering them, I was expecting nice smily staff.
Except in the dinner our two waiters (Cristina felongco and Novak iric ) and ( Ronald Regondola) the Head Waiter was very nice they know what we want specially I do have savers allergy to sea food they did work with me to make me happy they smile and laugh very pleasure people.
About the activity and entertainment i the ship very poor.
The room was clean and stateroom (Robert Espiritu) was nice
I went last year in a Norwegian cruise I was very happy may be when u compare u get disappointed
Most favorite part of this cruise was visiting several Greek Islands.
It was a brand new ship. Beautiful & Impressive. Clean & Bright.
Crew on this ship were not as well trained as other Princess Ships.
Almost Princess every ship I have sailed in the past had regular
Enrichment Lectures onboard, on varied subjects. This ship had None.
The Captain's daily announcements were very clear & informative.
Very long queues for everything. No enough assistance was available
in the Computer room. Every other Princess I have been on had many Desk Top terminals. This ship had only 2. Last day's production Show - Excellent.
This ship is brand new and we thought that there may be a few glitches they were working out. On the contrary it was all perfect. Great mix of very attentive crew from different Princess ships so lots of interesting stories, nationalities and perspectives. Loved the outdoor movie theater. After dinner settle on a deck chair with a blanket provide and watch the latest movies. The last night they previewed a new show in the theater which was beyond spectacular. Food was outstanding no matter where you ate. Only complaint was the tendering process, they need to find a more equitable process. Those who had booked a tour through the cruise line had preference and the rest of the passengers (about 1,500 of us) had to wait for well over an hour, sometimes two, in the dining room for a tender. There were a lot of complaints so I am sure they are working on it.
My favorite stops: Kotor, the cruise out was spectacular and the city itself very unusual and interesting. Mykonos, was the all out favorite stop. Take taxi to one of the beaches for $15 and spend the day on a lounger, right on the beach as long as you buy something to eat or drink it is free. Food and drinks are very reasonable so it is a good deal. Could have done with more beach locations and less historic towns and ruins. Most of the islands have a beach option, take that if archaeology is not your main interest.
No matter what small hassles there may have been they pail into insignificance given the overall experience, it still get 5 stars for me.
Favorite part of the cruise was being on a traveling hotel room. The convenience of waking up at different destinations was awesome. The ship was very nice and impressive, being on the newest ship in the world was pretty cool. The destinations were amazing and we had a great time while spending time in port. But overall I'd say we were disappointed with our experience. I don't know if it was because we had high expectations and it was our first cruise, but customer service was definitely lacking. We heard over and over that Princess was there "for your every need" , "staff available at anytime", and "we treat you like royalty". We did not find that. Since it was our first cruise,we were expecting to be greeted by staff upon boarding to be explained how everything worked;food/drink options, timing,lay of ship, overall advice and recommendations.We never were. Also we were never given an option of where and what day or time our free specialty dining could be reserved, it was made for us the day we embarked. We also were suppose to have a special anniversary dinner on our Day at sea that our travel agent booked for us, and they had no record of it and staff were not helpful in figuring it out- a simple "you do not have a specialty dinner available" was the answer. When we approached the front desk with questions and concerns, we did not find them to be "meeting our every need", they actually weren't very helpful or upbeat, and we never got a clear answer. We often felt like we were bothering staff with our lack of cruise experience. The times we did witness staff being overly friendly and talkative, it was them saying "open your wallets", " spend that money" , "youre on vacation" . Every day we heard staff on a microphone telling us to spend more money on the ship....and we probably would have if customer service was more helpful and attentive that it was our first cruise. Dining was also confusing for us because we were never explained our personal options. Again, this was our first cruise ever so we didn't know. Two different staff told us we could call ahead for a reservation -"even request a table by the window" since we were Anytime Dining. "Just call the dining line,you can even ask what the menu is for the next day". Well we called and inquired about a reservation twice and were told we weren't allowed. And when we called asking about the menu, they did not know. Dinners in the dining rooms were very lengthy. We were given a buzzer upon entry, waited at least 10 minutes for a table, 45 minutes at the most. Then the time between courses was very drawn out,averaging 20 minutes between. Once we waited 40 minutes for our entree plates to be cleared and to be given the dessert menu. Excursions: we were advised to book as many excursions through Princess as possible since they were so "amazing".We booked 3 and were happy with 2. The Mykonos beach excursion was very disappointing and we're unsure what we paid for... which seemed to be an $80, 5 minute bus ride to an expensive beach where we were required to buy a $20 drink to use a sunbed and servers were rude. The excursion seemed to explain we were going to 2 famous beaches, with reserved sunbeds, and a guided tour and setup.Our guide never even "guided" us on the bus or provided information on the island. Though he was kind and helpful before the excursion ended when I asked if there was another beach my husband and I could find. Little did we know we could have walked to many comparable beaches, for free, and experience more beautiful scenery and attractions along the way. We regretted not doing Mykonos on our own.
Overall we expected better. We would plan to cruise again with our family for the convenience of traveling to multiple destinations, but not with Princess.
The boat is sparkling new, but so is the staff. We spent a portion of every single cruise day at the guest services desk ironing out problems with billing and service issues.
We had a fabulous time on the Majestic and visited some once-in-a-lifetime ports. The crew worked hard to be sure the ship is incredibly well maintained and cleaned even though it was only a few months old! With a very few exceptions, the entire staff from housekeeping to the officers were especially friendly and made an extra effort to make the voyage special for passengers. The fitness center is well equipped and large enough so I never had to wait for a cardio machine although the weight machines were sometimes understandably busy.
Unfortunately, like the sister ship Regal, the sauna is only available to those willing to pay the extra fee ($500+) for Spa access. We were traveling with another couple and we requested a traditional dinner table for 8 but instead we had table for 4. We still enjoyed the meals and the servers (Anna and Judit) were fabulous but we would have preferred the opportunity to meet other passengers with a larger table. One new production show was truly incredible whereas the remained of the stage shows in the Princess Theater were the typical cruise entertainment shows.
Overall, our Princess experience was as expected and we will continue to travel with Princess in the future. In fact, we already have three cruises scheduled during the next 18 months!
The ship is beautiful but because we took so many long day tours we sadly didn't get to take advantage of all they offered.
There were 3 of us, childhood friends, so we upgraded to a large suite. The extra room was nice but there was no way to use a hair dryer in either the 1/2 bath or the larger shower room. This made it difficult for 3 of us to get ready each morning. Our balcony was always totally wet each morning so we weren't able to enjoy breakfast outside. Had we not been leaving to go on tours so early, we would have been able to use the balcony more. The room, while spacious, was a bit of a traffic jam around the closet doors and entry to the shower area. The MANY perks that came along with the suite were very nice especially the laundry service and special dinner and breakfast. We received 2 full bar set- ups but since we don't drink hard liquor we traded them for 1 bottle of wine. That seemed a bit unfair as we had to include all our soda and water in the trade.
The restaurants were very good. The Crown Grill was our favorite and the staff there was terrific. Our dinner was outstanding and we also enjoyed having breakfast there any day we could. Unfortunately, the French restaurant, La Mer, was a big disappointment as the meal was not at the level we expected for the additional $35 charge - they wanted to charge us extra for standard water - REALLY!
The cappuccinos were excellent so be sure to buy a Coffee Card.
I have cruised on Princess often and will again especially on cruises where I have more time to spend aboard.
I had a terrible trip,rude people awful food unbelievable bad service.
and over charged for everything. After 4 days of enduring all of this I
demanded to disembark in Toulon France! I only got to use an elevator once they took forever and when they did come the elevator was full? Over 4 thousand people busy chaos everywhere. After getting of in Toulon France I had a wonderful vacation.
I will never go on a cruise again!
Loved these ports of call. We missed Messina due to weather, but we'll go back.
Ship is new, but there are still some odd designs. Probably no perfect ship.
Service was either spot on or off, so some work to do there.
Cruising the Mediterranean on a ship this size was a dream come true. The Princess Theater is spectacular. The premier of "Fantastic Journey" was every bit "The most technologically-advanced, immersive musical and cinematic experience at sea".
It is a new ship, so everything works and is beautiful. The service of princess is just 5 star all the way.
the additional services that you have to pay for though can add up to quite an astounding amount. I would do it again though without blinking
This was my first cruise and I had an amazing time! Staff was so nice and accommodating, facilities were beautiful, and excursions were well planned. Thanks!
We have been saving for almost 20 years to go on this cruise and it was wonderful! all the people on the ship made us feel so safe and comfortable that anything we needed they got us with a smile! We have wanted to do this trip for a long time and could not as life and sickness got in the way (I am in remission with cancer) so this will probably be my last time overseas but I wanted to introduce my son to it as he has never been overseas. You all made him want to go back very soon. Richard was our steward and he looked over us so completely. He always made sure before bed if I needed anything and if I was going ashore next day and if I was not sure of something he was always there to help us, he was the best possible person we could have had and we appreciated him so much. We were on the Magestic room A431.
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