Majestic Princess Reviews

4 out of 5

51 reviews

Write A Review

Filter Reviews

Filter Reviews

Rating

  • (19)
  • (20)
  • (8)
  • (3)
  • (1)

Traveler Type

Cabin Type

Cabin Number

Destination

Sorted by
4.7 out of 5

First Princess Cruise and LOVED it! by TrentHunt

Verified Review
/ Sail Date: / Traveled As: Couple

We loved the cruise, the formal dining room food and staff and our amazing room steward, Michael deserves a raise! He was outstanding!

Read full review

Was this review helpful?
4.5 out of 5

Great Overview of New Zealand by mphpjh

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise gives you a great overview of New Zealand, but my husband and I should have done a land tour to give us more time to see New Zealand. So much more to see, but you are limited on time when you are cruising. Also, do NOT book your tours directly with Princess. They overcharge for their tours. We purchased out tours with and wth Viator. Note: Make sure your allow time to get back to the ship in time.

Read full review

Was this review helpful? 5
1 Comment
3.8 out of 5

Majestic Princess less than majestic by akterrey

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

i do not believe Princess had adequately catered for 3500 Australian passengers. Specific beers, wines were frequently unavailable and inadequate seating in the Crown Grill bar. Frustratingly, one of the four elevators forward was out of action for the whole 22 day voyage, citing unable to get parts, despite stopping at sophisticated cities such as Shanghai, Hong Kong and Singapore. Numerous times elevators would bypass our deck, particularly when the Princess Theatre was being used.

Read full review

Was this review helpful? 1
4.6 out of 5

A Grand Voyage by sdship

Verified Review
/ Sail Date: / Traveled As: Couple

A very interesting combination of ports. We had never been to 5 of them. A great preview for another trip. Ship was extremely smooth sailing. We had high winds one night and barely felt a twitch.

Read full review

Was this review helpful? 19
1 Comment
4.2 out of 5

Asia Cruise by Mathilde1293

Verified Review
/ Sail Date: / Traveled As: Couple

OVerall good experience. The most negative was the public restroom situations with clogged public ladies toilets all the time. I have also witnessed the custom of spitting asian passenger on the carpet. Praise for the ship physician whom I had to visit, unfortunately.

Read full review

Was this review helpful? 19
3 out of 5

Room disaster by rlheafner

Verified Review
/ Sail Date: / Traveled As: Couple

 

We loved this new ship and is design. The ports of call were great and the tour guides were knowledgeable. Our main dining room and waiters were the best of our previous 13 cruises.

 

Our only problem was that our United cruise agent was provided false information by Princess cruises sales and we then ended up with a 293 person lifeboat with a two foot tower for the crew driver to see out of directly in front of our balcony door. This was a total shock and totally unacceptable. Majestic Princess guest services didn't seem to care as it was a princess cruises sales problem. No alternative room became available during this 28 day cruise even thou many individuals got off at the different port visited and Princess cruises did not even have the courtesy to advise us that they were sorry that nothing became available. Although this cruise now gives us Platinum states I am not sure we can feel comfortable using Princess again.

 

Read full review

Was this review helpful? 18
6 Comments
2 out of 5

disappointed by Monarr

Verified Review
/ Sail Date: / Traveled As: Large Group

Overall I'd say we were disappointed with this experience 

I don't know if it was because we had high expectations

for a new big ship the boat was new and big but most of the staff was unfriendly and rude some time! specially the guest service and the waitress in the breakfast restaurant and it will take very long to get your food, several time people just leave because they have excursion to go to.  We often felt like we were bothering them, I was expecting nice smily staff.

Except in the dinner our two waiters (Cristina felongco and Novak iric ) and ( Ronald Regondola) the Head Waiter was very nice they know what we want specially I do have savers allergy to sea food they did work with me to make me happy they smile and laugh very pleasure people.

About the activity and entertainment i the ship very poor.

The room was clean and stateroom (Robert Espiritu) was nice 

I went last year in a Norwegian cruise I was very happy may be when u compare u get disappointed 

Read full review

Was this review helpful? 15
13 Comments
5 out of 5

New ship, attentative crew, ports of interest by ngurney

Verified Review
/ Sail Date: / Traveled As: Couple

This ship is brand new and we thought that there may be a few glitches they were working out. On the contrary it was all perfect. Great mix of very attentive crew from different Princess ships so lots of interesting stories, nationalities and perspectives. Loved the outdoor movie theater. After dinner settle on a deck chair with a blanket provide and watch the latest movies. The last night they previewed a new show in the theater which was beyond spectacular. Food was outstanding no matter where you ate. Only complaint was the tendering process, they need to find a more equitable process. Those who had booked a tour through the cruise line had preference and the rest of the passengers (about 1,500 of us) had to wait for well over an hour, sometimes two, in the dining room for a tender. There were a lot of complaints so I am sure they are working on it.

My favorite stops: Kotor, the cruise out was spectacular and the city itself very unusual and interesting. Mykonos, was the all out favorite stop. Take taxi to one of the beaches for $15 and spend the day on a lounger, right on the beach as long as you buy something to eat or drink it is free. Food and drinks are very reasonable so it is a good deal.  Could have done with more beach locations and less historic towns and ruins. Most of the islands have a beach option, take that if archaeology is not your main interest.    

No matter what small hassles there may have been they pail into insignificance given the overall experience, it still get 5 stars for me.

Read full review

Was this review helpful? 15
1 Comment
5 out of 5

Review of 7 day cruise on board the Emerrald Princess by randldamle

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Most favorite part of this cruise was visiting several Greek Islands.

It was a brand new ship.  Beautiful & Impressive. Clean & Bright.

Crew on this ship were not as well trained as other Princess Ships.

Almost Princess every ship I have sailed in the past had regular

Enrichment Lectures onboard, on varied subjects. This ship had None.

The Captain's daily announcements were very clear & informative.

Very long queues for everything. No enough assistance was available

in the Computer room. Every other Princess I have been on had many Desk Top terminals. This ship had only 2. Last day's production Show - Excellent.

Read full review

Was this review helpful? 9
2 out of 5

High expectations by angie1417

Verified Review
/ Sail Date: / Traveled As: Couple

Favorite part of the cruise was being on a traveling hotel room. The convenience of waking up at different destinations was awesome. The ship was very nice and impressive, being on the newest ship in the world was pretty cool. The destinations were amazing and we had a great time while spending time in port. But overall I'd say we were disappointed with our experience. I don't know if it was because we had high expectations and it was our first cruise, but customer service was definitely lacking. We heard over and over that Princess was there "for your every need" , "staff available at anytime", and "we treat you like royalty". We did not find that.  Since it was our first cruise,we were expecting to be greeted by staff upon boarding to be explained how everything worked;food/drink options, timing,lay of ship, overall advice and recommendations.We never were. Also we were never given an option of where and what day or time our free specialty dining could be reserved, it was made for us the day we embarked. We also were suppose to have a special anniversary dinner on our Day at sea that our travel agent booked for us, and they had no record of it and staff were not helpful in figuring it out- a simple "you do not have a specialty dinner available" was the answer.  When we approached the front desk with questions and concerns, we did not find them to be "meeting our every need", they actually weren't very helpful or upbeat, and we never got a clear answer. We often felt like we were bothering staff with our lack of cruise experience. The times we did witness staff being overly friendly and talkative, it was them saying "open your wallets", " spend that money" , "youre on vacation" . Every day we heard staff on a microphone telling us to spend more money on the ship....and we probably would have if customer service was more helpful and attentive that it was our first cruise. Dining was also confusing for us because we were never explained our personal options. Again, this was our first cruise ever so we didn't know. Two different staff told us we could call ahead for a reservation -"even request a table by the window" since we were Anytime Dining. "Just call the dining line,you can even ask what the menu is for the next day".  Well we called and inquired about a reservation twice and were told we weren't allowed. And when we called asking about the menu, they did not know. Dinners in the dining rooms were very lengthy. We were given a buzzer upon entry, waited at least 10 minutes for a table, 45 minutes at the most. Then the time between courses was very drawn out,averaging 20 minutes between. Once we waited 40 minutes for our entree plates to be cleared and to be given the dessert menu. Excursions: we were advised to book as many excursions through Princess as possible since they were so "amazing".We booked 3 and were happy with 2. The Mykonos beach excursion was very disappointing and we're unsure what we paid for... which seemed to be an $80, 5 minute bus ride to an expensive beach where we were required to buy a $20 drink to use a sunbed and servers were rude. The excursion seemed to explain we were going to 2 famous beaches, with reserved sunbeds, and a guided tour and setup.Our guide never even "guided" us on the bus or provided information on the island.  Though he was kind and helpful before the excursion ended when I asked if there was another beach my husband and I could find. Little did we know we could have walked to many comparable beaches, for free, and experience more beautiful scenery and attractions along the way. We regretted not doing Mykonos on our own.  

Overall we expected better. We would plan to cruise again with our family for the convenience of traveling to multiple destinations, but not with Princess. 

 

Read full review

Was this review helpful? 16
2 Comments
2 out of 5

Shiny New Boat and Inexperienced New Staff by patr9

Verified Review
/ Sail Date: / Traveled As: Family (older children)

The boat is sparkling new, but so is the staff. We spent a portion of every single cruise day at the guest services desk ironing out problems with billing and service issues.

Read full review

Was this review helpful? 10
1 Comment
4 out of 5

The Majestic Princess maybe the... by elw

Sail Date: /

The Majestic Princess maybe the newest and beautiful but they needed to put more installation in the walls and bring the best pizza at sea back. NZ beautiful. Oct 25 2018

Read full review

Was this review helpful? 2
1 Comment
3.4 out of 5

Great first cruise experience. by DnP10102018

Sail Date: / Traveled As: Couple

Very happy for a first cruise & we were told that it will be hard to beat in comparison to other cruise ships. Just needs some tweaks here & there & it could be the best of the best. Overall 8/10

Read full review

Was this review helpful? 3
3.9 out of 5

Very nice New Zealand Cruise by OzzieCruiser

Sail Date: / Traveled As: Couple

We wanted to try the Majestic Princess as it is relatively new. It was nice. We thought the crew were a bit preoccupied with each other and the service was a lacking compared to other ships. We enjoyed the cruise and like any holiday, it’s what you make it. We missed not going to Bay of Islands and two of the ports visited were disappointing. I probably wouldn’t take another NZ cruise if it didn’t visit the Bay of Islands.

Read full review

Was this review helpful? 2
4.6 out of 5

Excellent cruise by nzcruise2018

Sail Date: / Traveled As: Family (young children)

only complaints are the lobster in the burger bar and a lot of the passengers asked for the pool temperature to be warmer but to no avail

Read full review

Was this review helpful? 1
1 Comment
4.2 out of 5

First Cruise by angelpie61

Sail Date: / Traveled As: Singles/Friends

Ok for cruise, love the lotus spa (cost extra) but I do not like being constrained on port time. Returns were always earlier than Itinerary had stated. Very disappointing.

Read full review

Was this review helpful?
5 out of 5

Freaking awesome !! by Chritine50

Sail Date: / Traveled As: Singles/Friends

My first cruise and we picked a beauty. From staff to service to food and entertainment. I was blown away

Read full review

Was this review helpful? 10
1 Comment
4 out of 5

Enjoyable by clintsilvana

Sail Date: / Traveled As: Family (young children)

would do it again, kids had fun having travelled on celebrity in the Mediterranean. They said this was better, but they were a bit dissapointed with the food (buffet), and enjoyed the excursions and speciality dining

Read full review

Was this review helpful? 1
3 out of 5

As a new ship for... by ctmrutclaire

Sail Date: /

As a new ship for Asian market it should stay there. Small bathrooms and small theater seats. Pizza was not 24hrs or you could do room service for $3. Drinks were watered down. Staff were awesome, shout out to Andrew our activities director. Amril our room steward D514, Louie our dinning room waiter.

Read full review

Was this review helpful?
2 Comments
4 out of 5

8th princess cruise..embarking great and... by cazzywazzy

Sail Date: /

8th princess cruise..embarking great and easy..thin walls.Hear neighbours every word..food..poor in dining room and buffett.Allegro our waiter was so busy taking orders to feed us and toss us out socthe next lot could come in..Only went twice..Buffet..not as wonderful as video would have you believe..nobody washes there hands.So contamination spreads on the food serving spoons.henve coughs and cold were everywhere...inner cabin folk once again hog all the cafe seating all day everyday..even grumpy when you go to get cake they want the chair and snarl went you say its taken

Read full review

Was this review helpful?
2 Comments