Expected Better

Eurodam Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 20

Overall rating:

3.7 out of 5
Eurodam

7 Night Alaskan Explorer (Seattle Roundtrip)

Sail date: September 07, 2024

Ship: Eurodam

Cabin type: Balcony

Cabin number: 5083

Traveled as: Couple

Reviewed: 1 month ago

Review summary

Great choice for the Glacier Bay Alaska experience, but expected much better from HAL. BACK TO CELEBRITY FOR US! Seems HAL has become complacent, no longer paying attention to the operational details that have driven development of their upper tier cruise line reputation. Confusion at the Lido Market due to miss-organization and weak signage, poor Main Dining service, confusing photo shop process...again due to lack of signage and poor organization. Lastly, the HAL website is horrible, and seemingly in dire need of some technology and operational updates.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5
Lido Market was disorganized and lacking signage in crucial places, resulting in passenger confusion and crisscross passenger traffic jams. Service was slow and attention lacking in the Main Dinning Room. Table service non-existent in the Rolling Stone Lounge.

Onboard Activities

3 out of 5

Entertainment

5 out of 5
Stage shows were good, and appropriately thematic, which is not always the case. The house band in the Rolling Stone Lounge was fantastic, best I've heard in many years...anywhere.

Service and Staff

3 out of 5
Cruise Director was fantastic. Room stewards were great, but the exception amongst service staff on the ship. Main dining room staff was inattentive and slow. No sign of a Sommelier all week? Table service in the Rolling Stone Lounge was non-existent, and bar staff got snippy when passengers approached the bar directly for drinks & refills???

Ship Quality

4 out of 5
As expected for an older ship.

Cabin / Stateroom

4 out of 5
As expected.

Ship tip

NPS staff & visit to Glacier Bay were amazing, and other worldly.

Ports of call

Seattle, Washington

3 out of 5

Cruise Puget Sound

4 out of 5

CRUISE STEPHENS PASSAGE

4 out of 5

Juneau, Alaska

4 out of 5

Cruise Glacier Bay

5 out of 5

Icy Strait Point (Hoonah), Alaska

4 out of 5

Sitka, Alaska

4 out of 5

Ketchikan, Alaska

4 out of 5

Victoria, British Columbia Did not visit port

Nighttime stop required by US law-stayed on board.

Disembarkation

4 out of 5
Some confusion regarding side-by-side...and apparently alternating lines (but without explanation or signage) for airport transfer buses.airport transportation lines.
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7 Comments

Cruisers4Lyfe     1 month ago

Thanks for sharing

Starboard5     1 month ago

Yes, HAL absolutely has to update their website and their App!!!!

Gwbigdog     1 month ago

Thanks for sharing your cruise

ericbran     1 month ago

Thanks for sharing your experience

cruising2004     1 month ago

Sorry this cruise was not up to par.

Ladyjunecliff     1 month ago

Appreciate your details. Sorry you were disappointed with HAL. Thanks for your review.

HeavySeas     1 month ago

Thanks for sharing your cruise experience

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