Enchantment of the Seas Cruise Reviews - Reviews

After reading many of the reviews, I booked a cruise.  This cruise was for me and my 9 year old son.  First impression, not impressed.  The ship looks a little dated, inside and out.  I read all the information I could on this cruise before I booked it.  The dining was the first problem.  You are to choose your dining package without knowing what is going on on the ship on any given day.  There was a night I wanted to change our diner time to attend the Captains welcome, but we were unable to do that.  I read the rules about the main dining room.  It clearly stated everywhere, no tank tops, no shorts, no flip flops.  On formal night it clearly states what is and is not allowed for dining.  I made sure my son and myself were prepared to dress for dinner.  I was hoping my son would get a great experience at fine dining.  What a joke.  You can eat dinner in your bathing suit with an large t-shirt over it if you want too.  The waiters were not very attentive.  The first night at dinner was not a pleasurable experience, no one at the table could understand anything the waiter said.  The waiter never came back to check on the table after the food was dropped off.  Silly thing, but my son wanted ketchup for his fries.  We moved to a different table the second night.  Same type of service.  The waiters/waitresses speak with such a heavy accent you don't understand them.  As the waiter was announcing the special reccomendations for the night, he was standing right on top of me, so I could not even hear him.  The food itself is tatseless, very bland.  The choices on the menu were not anything special.  My son was the only one at the table dressed appropriately.  I had heard the the waiter/waitresses dote on the children.  This did not happen.  I could see that other waiters/waitresses had made whatever out the the menus, but that did not happen one time at any table we were seated at.  It was like they totally ignored us, because my son was with me.  The rooms are crowded.  The bed was horrible.  Whoever said that two twin mattresses pushed together could ever be comfortable was wrong.  This is more like a cot than a bed.  Our room arrangement was to be two twin beds, one for me and one for my son.  Again, that didn't happen.  I never could get the speakers to work in our room.  Everytime they would make annoucements, we would have to stand in the hall.  This seems like a safety hazard, I this should have been repaired.  We took the excursion to Atlantis.  We were lead off the boat, to form a line along side the road, and wait for our shuttle service.  The Royal Caribbean employee left us to stand there.  After an hour and no shuttle, I took a personal taxi, at my own cost.  Once you get to Atlantis, you really only have about 4 hours to enjoy the place.  Overpriced everything.  The food was terrible.  The day spent at Coco was relaxing, again a overpriced and terible food.  They charge you for eveythinf, except laying in the sun.  You have to pay to drink per day on the boat, but you get stuck paying for drinks once you are off the boat.  It seems like Royal Caribbean makes a killing on the drink packages alone.  This cruise was not what I expected.  I have heard about how good the food and service was, I was dissappointed.

We had a great time. The food was pretty good. The entertainment was great. The comedian was top notch. The embarkment and disembarkment was a really smooth process. The staff was extremely friendly!

I've been on this ship before. Enjoyed both times. Great weather, service was wonderful. Love the way we were informed when our cabins were ready. Food was good. Check in & disembarking was orderly and fast. Thanks RCCL:-) 

I truly enjoyed the cruise on Enchantment of the seas.  Was treated very special.  Ship very clean. Enjoyed the co co cay beach. I wasn't too impressed with the tour on Nassau. Overall loved the cruise.

the worst thing is that the beds were extremely hard, uncomfortable trying to sleep.... disappointed about the movie situation, played the same movie all the time & it was outdoors..... then if you wanted anything to drink besides lemonade, water, coffee or tea you had to purchase a package to get sodas... any other ship i have been on provided that for you at no extra charge !!!!

My wife and I were married on May 31st, 2014. This cruise was planned over 6 months ago and we anxiously awaited our honeymoon which was this cruise, Enchantment of the Seas.

First of all one of our bags was lost and then when found was all torn up. Secondly we both became violently ill after paying for  steak filets. The sickness lasted all night long.

Also, my wife received a deep splinter in her foot due to a poorly taken care of floor by one of the pool areas. When she seaked medical attention for the throbbing foot pain, she was treated very badly by the medical staff. They were rude and showed no compaction and horrible bedside manner. Unfortunately she was so upset with the way she was treated she didn't get any names for me to report. The medical staff member tried to charge her 120 dollars to remove the splinter she got on the ship due to poor maintenance. No insurance was accepted.

I haven't even gotten to the worst part so bare with me. Those were minor inconveniences compared to the front desk guest relations staff.

The second shore excursion was Nassau. We went to a diamond shop to pick out my wife's honeymoon/wedding gift. She was so excited. I could see the excitement in her eyes. After going from shop to shop we finally found it. The perfect diamond that would replace her current setting on her engagement ring. She fell absolutely in love the diamond. I had never seen her so happy. It was a moment I will never forget. There was a problem though.

Due to The Royal Caribean's neglect, miscommunication, and lies or deceit, my card was charged a huge amount for on board expenses and my card was locked because of security reasons. I informed my credit card company that I would be in the Bahamas on a cruise. That was not the reason. The reason was due to an unauthorized charge on my card from the front desk while we were on the island.

When we checked in at the pier, we were told by PCN - Jennifer Hobbs that "It doesn't matter which card you have on file for on board expenses because you can change the card at any time and you don't pay until the last day when you checkout and unboard the ship." I specifically told her that the card on file is not the card I wanted my on board charges to be charged on.

I was so embarrassed when my card was declined when I went to pay for the diamond she fell in love with. I called my credit card company from my wife's phone because my phone did not allow roaming. I was told that I had to call from the card associated with my account. We had to leave the store and go back to the room where I was able to use the cell phone service from the ship to call my phone company to allow me to make calls while out of the country roaming. My phone company was the only number I could dial.

It turned out my cell phone company had one package for the cruise ship and the Bahamas that would allow me to make calls and it was 220 dollars. So I paid the 220 dollars and called my bank. I got my card unlocked. We went back to the diamond store to finally purchase the diamond that my wife fell in love with. The store was closed. I was so upset but my wife was devastated and started crying. We will never ever get another chance to purchase this diamond she loved to replace her engagement ring setting.

We went to guest relations and tried to explain this to JUAN HAM, "guest services officer". He showed zero compassion and acted like he didn't care and took no responsability nor apologized for what happened the COMPLETELY stemmed from guest services unauthorized charge to A CARD I NEVER WANTED CHARGED IN THE FIRST PLACE. Juan Ham kept going in the back room to talk to NICK VRZNIZAN, FRONT DESK MANAGER. He wouldn't bother to come out from the back room behind the curtain or didn't want to deal with us or was just not brave enough and made Juan ham do all his dirty work. NICK VRANIZAN was THE WORST CUSTOMER SERVICE  MANAGER I HAVE EVER DEALT WITH IN MY ENTIRE LIFE!!!!!!! HE WAS SO INSULTING AND FAKE. He had this fake smile he kept while telling us there was nothing the could do for us and there was nothing he should do for us. We kept our calm while speaking to both employees. To top things off he CALLED SECURITY while we were speaking. Then he said "Hi security" as if to threaten us. I said if you called security for us that would only add insult to injury. He responded "oh no they just like to bother me." What a flat out lie. NICK VRANIZAN  PROVIDED ZERO HELP TO US. HE WANTED TO EVEN TAKE AWAY A CREDIT WE HAD RECEIVED FOR THE FOOD THAT MADE US SICK!!! HE ACCUSED US OF LYING AND TRIED TO MAKE US GO TO THE MEDICAL STAFF THAT TREATED MY WIFE SO POORLY!!! He blamed every thing ON US. He  treated us as a dollar sign instead of guests. He did not do anything for us and walked away. He didn't have any compassion as to how important our issue was and COMPLETELY RUINED OUR HONEYMOON. 

WARNING! WARNING! WARNING! IF YOU WANT ANY PERSONAL CUSTOMER TREATMENT OR WANT TO BE TREATED AS A HUMAN BEING THAT HAS HUMAN RIGHTS DO NOT EVER EVER SAIL ON THE ROYAL CARIBBEAN. 

As a follow up after the cruise I filled out a survey from Royal Caribbean a week ago and selected the option to be contacted by corporate and have yet to receive as much as an email.

WORST CRUISE EVER!!!!!

We liked the experience because you get away from the stress world, It was our first, so we can't compare to others.  We love the attention, it wasn't a 5 star...it was a 7 stars treatment.

This was my first cruise but my significant other had been on multiple cruises before. We both loved it! The drink package is a great investment seeing as you can try drinks you normally wouldn't and not feel as if you "waste your money" per say. My favorite was the frozen mojito. All of the employees are friendly and have so much personality to add to the trip. They are helpful and genuinely the nicest persons I have ever met. We stayed in a indoor stateroom on deck 3, room 3005. Our stateroom attendant Wayne Miller was so kinda and helpful. Each day he made us feel great by wishing us a good day and inquiring about our activities for the day. He kept our room in tip top shape and never failed to leave us a towel animal to come back in the room to. My favorite was the bunny! He always had a smile on his face and introduced himself to us upon us arriving into our rooms. He would communicate to us when his shift would start and end therefore we never felt as if we could not locate him. By far a really great room attendant! The food is delicious, and the options are endless.. you really can't go wrong. The on board ammenities can have you going for hours... there's simply not enough time to enjoy it all! I enjoyed the solarium more than the outdoor pool seeing as it was adults only and one could relax in there. The shore excursions we partook in (snorkeling & a sunset catamaran cruise) were a good combination of adventurous & romantic. Lee was a great port expert and allowed us cruisers to get a great idea of what is going on around us and what to expect. Every member on the cruise really shaped this to be the vacation I expected it to be. This vacation surpassed every expectation I had. I highly recommend using Royal Caribbean, I know they have a guaranteed customer out of me.

This whole experience was wonderful. It was my first cruise and my first time to see the Bahamas! The crew of the ship was outstanding. From the entry crew to the bar crew, all was great. If there was any down side, it was the "Muster" experience at the beginning of the trip. Being our first cruise we were not aware of the fact that all cruises must have a practice "emergency" drill. We heard of this mandatory event through an announcement on the loud speaker. All passengers should be told about this in the prework paperwork that we all need to fill out. So much time was taken up waiting for people to show up and we, that made it there first had to stand and wait until full attendance was taken. It was very hot and humid amonst all of the other people waiting. One young girl even threw- up from heat exhaustion. Fortunately she almost made it to the deck-side to throw-up and missed all other passengers.

My Royal Caribbean Cruise visit was a great experience with amazing service, ecspecially from our waitress Monica.  The entire staff was friendly and always of service.  I disliked that how the mini bar was seperate from the Coke cup, making the canned coke product looks as if they were part of the package.  I felt the gratuity system was fair and among other things the trip was fantastic.  

The trip was a short get away.  The food was very good and the service was excellant.  Our visit was marred by the fact that my husband sprained his ankle while we were on shore in Nassau which put a damper on the remainder of the trip.  We did, however, get to experience a visit to the ship's infirmary.  The staff there was great.  He was seen promptly and after determining that there was no break he was given an ankle brace.  Problems continued with his walking so the next day I asked for and got a wheelchair for him.  This made it much easier.  I didn't have to worry about him falling.  The staff was great and we enjoyed ourselves.  Our cabin location was perfect.  Right near the elevator that went right up to the dining room. All is all it was a good trip. We've already got 2 other RC cruises planned for this year.

This was our honeymoon cruise n also my wife's first cruise so I wanted to make it a very good experience for her. I chose royal Caribbean because of the ships itinerary. I've cruised carnival b4 n the majority of our cruise was on the ship and I wanted something different this time. I wanted my new bride to experience the different ports of call. To be honest I was skeptical of coco cay at the beginning but it turned out to be beautiful and a great place to be for the day. There was plenty to do n food. The all day stay in Nassau was great because I got the chance to spend the day at Atlantis for the first time and do some shopping.thanks for making my honeymoon a grand event will be cruising again in 2015

Broken toilet in room and could not get maintenance to fix even after numerous calls and it went for over 24 hrs. Which we needed to go to another floor just for facilities. 

Great cruise, great service, great price.Enjoyed Cococay the best.  Lots to do if you wanted, food was great.  Stateroom 7024 Superior Balcony Oceanview was great.  Very comfortable.  There were plenty of activities if you wanted or you could just relax if that suited you.

Lots of fun activities onboard.  Food was very good. Not excellent.  The service was excellent.

Easy & inexpensive to get around Nassau by cab. Pretty beaches.

We had a great time on board as far as the waiters staff and our stateroom attendant, but the rest of the staff sucked. I didn't get to go to Cococay, because I could not get down the stairs. I was very upset because of this. I wished I could have atleast gotten to see the island. Well I didn't and it will be the last time I will travel with Royal Caribbean again. They are not very handicap friendly. I traveled on Carnival and they made sure that I made it out to Belize and they to are tendered. 

Our second time of the Ship and just as the first time it was wonderful.  Glad to see some of the crew that was there on our first time.  Every one should at lease take 1 cruise and see how great you are. The crew was great and just for every one else.  We were taken care of in such a great way to see us back again.  I would say what a great crew you have.  Thank you for such a wonderful sailing we had. Mrs. B.H.STROLLO

The ship states that it is designated a Non-Smoking ship. That is an outright lie, as they DO allow smoking in certain areas. And if you allow smoking anywhere on board - you cannot designate the ship as smoke-free!  False advertisement!!!

VERY VERY disappointed & upset in how smoky the ship was in and around the Casino. That entire section of the floor smelled horrible, and other people were complaining as well. We were definitely not able to go into the Casino because of the cigarette smoke, nor could we enjoy the amenities anywhere near the Casino. We paid full price for our cruise, like everyone else, but were unable to enjoy several places because of the smoke. This is a health hazard, & in this day and age I cannot understand why a ship would cause non-smoking, and allergy related, guests to have to contend with this; and it seems like a liability to me on the ship's part. There should never be smoking allowed in any area where ALL patrons are entitled to frequent. I am not picking on smokers, I understand their need, however, their need should not outweigh the good, and health, of all people. If insistent, there needs to be a TRUE non-smoking section on board, where all the smoke is sealed in with the smoker. We will definitely book on a non-smoking cruise before another ship that allows smoking. 

Also, we had MyTime Dining. We were told by Cruises Only & Royal Caribbean that that meant we could dine at any time; no reservations needed. When we got there at 5:45pm we were told we had an 8:30 reservation. They didn't seem to understand we didn't have a "reservation" and were allowed to be seated at any time. The menu board outside the dining room also confirmed this. They switched our reservation to 5:45 p.m. We were moved from table to table. We did not go back to the dining room after that, as we did not want to be "locked" into a specific time to eat.

The cruise was good, but our room was apparently under the galley section of the dining room and we had to wear earplugs to sleep as at about 3am all types of commotions were taking place each evening. Also, their has always been a refrigerator in our rooms in the past and there was not one in this room. My wife has diabetes and her medication has to be refrigerated. They did not have one and we had to have our stateroom attendant bring it to her each morning so that she can give herself a shot. and on the last night we had to keep it in our room on ice. A tad bit inconvenient however, Michelle, our stateroom attendant was prompt each morning with the med. 

I was a single cruiser, yes there were plenty of activities but nothing geared for 25-39 year olds specifically. Otherwise things were great the food was awesome i wish there was more guidence on exploring the ports we visited.