Enchantment of the Seas Cruise Reviews - Reviews

Stateroom bath had stinky white foam coming out of the drain and there were no shampoo.

Stateroom bed was stinky and stained.

Stateroom carpet floor was stinky and stained.

My favorite part of the cruise were Clinton, Yasir and Manuel as well as the person taking care of our state room. They were great. I cruised many times before, this time I decided to try Royal Caribbean due to the fact that ist is said to be the best. Not impressed. Staff would give different answers to the same question. I brought a complain to a supervisor called Noel, no one ever contacted me back. Juice dispenser were permanently serving water, not juice. I had better experiences with Holland and Noruegian. Following a CS Rep directions, I had to change (meaning to purchase another) air fare from MIA / home : then the cruise allowed people with early flights leave at an earlier time. Very expensive experience, for what we got in exchange

This cruise met and exceeded any expectations I may have had for my first cruise. Plenty to do, great staff, clean ship (if not a little dated), very good food (even at the buffet), and just an overall good time. Recommended!

THIS CRUISE WAS EXCELLENT TRIP, EXCELLENT FOOD, ROOM, CREW, AND EVERYTHING, VERY THANKS TO EVERYBODY, AND MY SALES AGENT ALICIA OF . THE KIDS CAN BE FREE, THE ADULT CAN REALLY REST. THIS WAY IS THE BEST VACATION THAT YOU CAN TAKE. RECOMMENDED 100%

This cruise met all of my expectations. The staff on this boat is incredible. They do an awesome job housekeeping and the bartenders were super friendly and knowledgable. The restaurant waiters were so kind. 

This ship will keep you busy with things to do! You never had to go far to find entertainment or rest and relaxation. I loved the quiet lounge. 

The food was about 3/5. However, Chops Grille is worth the money. Their filet mignon was one of the best i've ever had. They also have an amazing staff! 

Overall, I had a good time on and off the boat. Coco Cay was so gorgeous! You get your money's worth on this cruise. I would go again. 

A wonderful trip with a great company, excellent service and very funny activities. The quality of the food and the overall performance was extraordinary. We have enjoyed the order and the elegance of the ship

The service in the dining room and cabins was the best part of the cruise.  The food in the dining room was mediocre at best and the most disappointing aspect.  Also, the information dissemination about events, times, places, debarkation, etc. was very skimpy. Anna the piano player was good but there was very little quiet time or place to enjoy relaxed music with which older folks could identify. Also, there was no band that played popular recognizable "covers" nightly.  The ship should insure that the "trivia" contests (particularly Harry Potter) were conducted by staff familiar with the subject and the pronunciation of the names and places. 

Royal Caribbean / Enchantment of the Seas provided a great first cruise experience.  Cabin was clean and well laid out (Jr Suite / Balcony).  Cruise was well planned and executed.  Staff could not have been more helpful.  Food was good - dining experience was good (Great wait staff).

Biggest complaint was R/C website.  Extremely hard to get on and navigate.  Information available was minimal and at best - misleading (ie. drink packages, internet and shore excursions).  Much better information provided on-board ship which will be helpful on next cruise.

Will cruise Royal Caribbean again.

The ship is in desperate need of a thorough painting.  There were a LOT of areas where rust was showing and it detracted from the overall look of the ship.  The wait staff was not as good as in past cruises.  I was told on the second night that the ship was out of sparkling water and was given club soda instead, but to my surprise on the second night, after being in CocoCay all day, I again asked for sparking water with dinner and it magically arrived.  The bathrooms had a strange odor in them most of the time and the toilet in our stateroom had to be flushed numerous times.  

I was also not sure why we remained in Nassau until 11 pm when most of the shops closed at 6.  I believe it was because we were sailing to CocoCay the next day.  I am a Platinum member, now Emerald after this sailing, so I have sailed on many ships and was disappointed with the condition of the ship and the wait staff on this particular cruise.

My excursion to Atlantis was extremely expensive and awful. I paid 2100.00 for my family to swim with the Dolphins and go to Atlantis (which I found very expensive).

I never would have booked the dolphin swim if I had known you had me going in the middle of the day. There was no way we could have done the water park.. They we able to go down 2 slides before we had to go back to the ship. (Which made that about $100.00 per slide)I am going to pursuegetting a partial refund. I think you should explain to people more how long the dolphin swim takes and then they can judge whether they can do both.

Very Disappointed Grandmother

My mother was on a cane and one of the activities was in the lounge on the 11th floor. The elevator was not stopping on the 11th floor and only went up to 10 so she was not able to climb up stairs. We also witnessed a lady in a wheelchair who was unable to use the pool due to the wheelchair access being broken.

Food was mediocre and always brought to us cold since it just sits in a plastic container.

We went to go see the sexiest man competition on the pool deck. The staff barely attempted to recruit the men and when no one signed up they just cancelled it and walked away without effort. This was my 6th cruise and I have never saw the staff cancel an activity before.

The highlight of my trip was when we were able to leave the ship. The whole ship just seemed old and beat up. My pillow sheets had stains on them and shower was unsanitary.

I probably will try another cruiseline moving forward.

Compared to the cruise we took last year on Majesty of the Seas, the Enchantment was not as clean, and some of the employees  were not as friendly or professional. Especially the bartenders at the pool. They were not friendly or fast. The bartender on Deck 11 was however awesome and very friendly. The ship was also not as clean, mirrors dirty, smelled musty, fixtures old, rusted, and the rug in our room by the toilet was wet. Our room attendant also was amazing. The entertainment was great and we loved the cruise director. Also the food was good and we loved how we could have food anytime all the way up to 2a. Also on this cruise we had the premium drink package which we found to be very beneficial. Although the ship was a bit older and different we still had an amazing time and booking this cruise using with Lindas help made this so much better.   

Cruising on Enchantment of the Seas was a great experience. Being one of their older boats, I believe there are some areas that need maintenance and updating. Bahamas destination is great for guests who are interested in sitting back and relaxing without the need of purchasing shore excursions given that beaches are easily accesible from port. Key West is a great shopping destination but requires a method of transportation (bikes, mopeds, trolley) in order to experience the whole island. Overall, this cruise was a great experience and I recommend it for adults who need to get away for a few days. 

Your agent was requested to have a refrigerator and sharpie box in the cabin. Needless to say the ship informed me that they never received an order for these items.

Also I requested a quite cabin. The cabin I was staying in was over the disco and every night the music was blasting and my wife an I couldn't get any sleep until after 1:00 PM in the morning when the music stopped.

Had other issues that I am going to write the cruise line about.

This was by far the worst ship I was ever on and I have been on most brands over the 30 years. This just wasn't a RC ship in my humble opinion.

By the way one of your reps called me today as a follow up on the completed survey.

She offered me a refund of $25.00 and a $100.00 credit for an next cruise if I book through one of your companies.

Considering that I have been a loyal client of many years with all of your sister firms as well I feel the compensation could have been better.

Especially what we went though with the cabin situation which by the way I tried to change but the ship didn't have anything available.

Between the issues I had with your firm and the ship and cruising for 30 years at lest two times a year the compensation for this terrible cruise I feel could have been a lot better.

I will never work with this travel agent again and am considering  about doing anymore business with any of your firms.

We have a cruise that we intend to take in Feb. for my mother in laws 80th birthday and will require 13 to 20 cabins I'm afraid to give you this business on what can happen with these may cabins versus just the one that booked.

Thank you,

Howard Morris

Being with my grand daughter was the best part of the cruise.  The food was good also.  The shows on the ship were great.  Really enjoyed them.  

The snorkel tour was terrible.  Don't waste your money.  No one was there to give you a "TOUR".  Just gave you the gear and sent you one your way.  I wanted to see all the things they talked about but there was no one there to direct you.  I spoke with the cruise director and he said "that is the way we do it"!  I told him I was very disappointed and he said Oh well.  Not sorry. Not thanks for letting me know.  Very arrogant.  Don't waste your money on the beach, snorkel tour.

Overall the cruise was good, plenty of food at all times. Recommend MY TIME dining. Easiest to eat when you want. Great weather, relaxing weekend getaway. Disappointed that the solarium was under construction 

We had so much fun on our first cruise it really was not as stressful as I thought it would be everything lined up just right and I would definitely do it again. We had fun and I would definitely recommend the premium package on drinks turned out to be the best 250 I could spend in the grand scheme of things the excursions were amazing and now I have memories we will never forget we will be taking another one and definitely recommend you do the same I would however say the Windjammer was quite busy during peak hours

Taking my daughter on her first cruise. She enjoyed the snorkeling on Cococay, the tour of Atlantis, the drinks on the ship and Cococay. This was also her first time to gamble.

I had a great experience on the cruise. But please if you see anything in your room don't eat it or use it. You might get charge. Other than that I had a great time. The staff is very friendly I only encounter one that was very unfriendly. The room and other areas in the cruise were very well cleaned. Good job!

A cruise is always relaxing, but some cruises are more relaxing than others.  It's often the little things that make the difference.  This cruise was lacking the little amenities that veteran cruisers take for granted, like chocolates on your pillow at night, like friendly and attentive bar staff.  The food, an important part of any cruise, was strictly mediocre, at best.  The barbecue on Coco Cay had the same food as the ship-board buffet--except on the ship you didn't have to fight the seagulls for lunch.

On the positive side, the entertainment was generally good, and the musicians were excellent.

I would recommend this cruise for first time cruisers; cruise aficionados should look elsewhere.