The cruise from hell!!
Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Sail Date: June 06, 2016
Ship: Enchantment of the Seas
Cabin Type: Inside
Cabin Number: 3597
Traveled As: Couple
Reviewed: 1 year ago
Your agent was requested to have a refrigerator and sharpie box in the cabin. Needless to say the ship informed me that they never received an order for these items.
Also I requested a quite cabin. The cabin I was staying in was over the disco and every night the music was blasting and my wife an I couldn't get any sleep until after 1:00 PM in the morning when the music stopped.
Had other issues that I am going to write the cruise line about.
This was by far the worst ship I was ever on and I have been on most brands over the 30 years. This just wasn't a RC ship in my humble opinion.
By the way one of your reps called me today as a follow up on the completed survey.
She offered me a refund of $25.00 and a $100.00 credit for an next cruise if I book through one of your companies.
Considering that I have been a loyal client of many years with all of your sister firms as well I feel the compensation could have been better.
Especially what we went though with the cabin situation which by the way I tried to change but the ship didn't have anything available.
Between the issues I had with your firm and the ship and cruising for 30 years at lest two times a year the compensation for this terrible cruise I feel could have been a lot better.
I will never work with this travel agent again and am considering about doing anymore business with any of your firms.
We have a cruise that we intend to take in Feb. for my mother in laws 80th birthday and will require 13 to 20 cabins I'm afraid to give you this business on what can happen with these may cabins versus just the one that booked.
Food and Dining
Service and Staff
Cabin / Stateroom
Forget about it. Do not go on this ship. Its 21 years old and still provides services and amenities from 21 years ago.