Emerald Princess Cruise Reviews - Reviews

A one-day cruise is a great way to get a "taste" of what to expect. However, it is often difficult to fit everything in and still relax. The Emerald Princess was a nice ship and the staff was wonderful, as always. Food was excellent at the main dining room. Hard to gauge everything because of time constraints but really enjoyed the blankets and food delivered lounge chair-side for Movies Under the Stars. The Spa was lovely. Emergency drill and disembarkation was a little confusing and not well marked or communicated was my only complaint.

Great ship layout. Great itinerary (gorgeous scenery). Friendly staff.

The ship is elegant and the amenities were good. The crue was courteous and eager to help but were very pushy on promoting sales of items (wine, soft drinks, jewelry, etc . . .) including asking for high ratings (10) on the survey.

Was really a great cruise, wasn’t too happy about Seattle though.

Casino is not it, not good perks for time and money spent. Thumbs down.

We were pleasantly surprised to be able to board the ship a little before the designated time. All of the crew were friendly and accommodating, they all made us feel that we were their most important cruiser. It allowed us to truly feel on vacation! Shelley Gill was "the icing on the cake." She helped us learn so much about whales and so many things Alaska. She is a great asset to your cruise line! All 6 of our party agreed that the mattresses were the best we had ever slept on! We would definitely recommend Princes to our friends.

We could have kept going we loved it that much! Our only snafu was paying the $26 pp (I think) thinking the luggage went all the way to the airport (our fault), but only went to the luggage hold on the pier. Luckily our flight was later and Princess was nice enough to put it on the next bus to the airport.

Had a wonderful time with my family. We were all first time cruisers. I probable will not go again just for the fact it felt like we were on a moving hotel that was geared more for people the drink, dance and buy jewelry. We would have enjoyed more time in some of the ports. Overall it was nice and we are glad we went but cruises are not for us.

Loved it had a freat time. One of our favorite Cruises we will be back

Internet was completely unusable. This is the third Princess cruise where this service has been a problem. Not sure why they offer it. Staff kept charging for items covered in a prepaid package or included with the reservation. Required repeated trips to customer service to get it corrected.

Accounting to the ship info. Dinner dress was smart casual, (no blue jeans, to sandals, no tee-shirts) wrong there were more jeans, tee-sheets and sandals than smart dress.

The locations visited are nice but our family vacation was ruined by the rooms on the cruise ship. They were not what we paid for or what we were made to believe we were getting.

Fun filled day - every day of the cruise. Sorry to say goodbye to the friendly and professional staff. Alaska was a wonderful place to visit.

The comment section for the cabin was not working so we are commenting on it here. We had a wonder suite (Port of Spain Suite). However, the service to the suite was just like a regular cabin. Rolan our Steward was great, don't get me wrong, but usually there is a special service butler or cabin attendant that provides additional service. There were a few small things, like it was indicated at check in and in the room documents that laundry was free. However, we were charged for it on our exit bill. We tried to exchange some champagne with another bottle of equal or great value (and pay the difference) for five days and never completed the transaction. We don't drink champagne but do like Asti or Riesling. We called room service, talked to the Associate Mater D, room steward, etc. Again, not a big deal, but I had called ahead with the Spa & wine package and they told me over the phone to work it out with our cabin steward. The Suite Breakfast in the Crown Grill was a terrible experience. We showed up there one day (a port day) where the paper in the cabin stated it ran from 7am-9:30. We showed up at about 8:50am. They were closed. At first the Mater D indicated that they closed at 0900. I showed him the paper and he said, "well no one was here so we closed." We did go back several days later and showed up around 8:40 on a Sea Day (they were open until 10:30). The staff was somber, almost depressed. You could tell no one wanted to work there. They did not introduce themselves, they took our order, someone else brought it and that was about it. They were busy taking the table clothes off the other tables, vacuuming, and setting up for lunch. One morning we went to the Club Class area, and there Mater D Razan immediately greeted us, was super friendly, the staff were happy, helpful, and very attentive. Razan made us personal crepes & Nutella, and they kept bringing orange juice coffee, and sweet rolls throughout the meal. I spoke to Vasco, the Associate Mater D at dinner and suggest they move Razan to the Crown Grill. Maybe more people would show up with that kind of service leadership!

Very similar to other cruise lines, certainly did not stand out.

This was my very first cruise and I was unfortunately underwhelmed. I guess my expectations were too high. I was expecting my robe or towels to be placed in the shape of an animal (swan, beat)on my bed, at least once. I expected the food to be much better. I expected to not have to pay for soft drinks and for there to be better entertainment. For the price of the cruise, ($1,080.00 per person); it definitely could have been much, much better.

The staff on the Emerald is stellar. They were always so helpful. This was our first experience with the Valet Checked baggage on Disembarkation and to not have to see your luggage again until arrival of your final flight was so nice. We will sail Princess again if for no other the reason, the food. Every meal was the best!

This was my first cruise. I cannot wait to cruise with Princess again.

was disappointd in the food....prime rib wastasteless, hambergers gross (childrens opinion) but the lobster was so small and tasteless that my entire groupwas appalled.

This cruise has the full package... very friendly and warm personnel. Very good service. Very clean.