First Cruise w/ Emerald Princess & My Last Cruise w/ Princess

Emerald Princess Cruise Review to Coastal - West Coast

msrosa313

Contributor Level: Purser

Cruises: 1 cruise (first)

Reviews: 4

Helpful Votes: 156

Overall rating:

2.7 out of 5

Verified Review

5 Night Cabo San Lucas Getaway (Los Angeles Roundtrip)

Sail date: November 29, 2018

Ship: Emerald Princess

Cabin type: Inside

Cabin number: A516

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

Service was poor almost the entire trip, Vincent and Olga were the only people who provided great service. Food was awful the whole time even got sick from their 4-cheese pizza. Rooms weren't cleaned properly, staff was not friendly. Always had to flag someone down for a simple drink. The last dinner we had on the cruise was great Vincent was helpful/happy and the food was great! Olga was great during our specialty dining unfortunately the food was not.. regretting the $29 per person we paid that night considering most of us didn't even eat it. Did not appreciate how rude guest services was when we had questions about the 5 different holds they placed on my bank account, end result had no explanation, and ironic enough i asked if they would be placing a hold during check in and i was told NO, an awful inconvenient lie. Also has charges on my stateroom account that were not mine, had i not looked into the details i would have paid for them. This cruise nickel and dime you for everything and makes it extremely unenjoyable, would have gladly paid more for my booking to have better service and more inclusive options, first cruise with princess and most likely my entire family of 20 last cruise with them. Not much to do other than go to their casino. One night at dinner (due to a large group, we were split into 3 tables) both the other tables had finished desert and we still had not gotten our appetizers after waiting in line to get in for 30 minutes, and waiting at a table for 2 hours and they did not care to comp us or anything! Had a great time simply because i was surround by my family, not because of my cruise experience.

Embarkation

2 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Don't count on the food being good, had poor food 4 out of the 5 days.

Thumbs up

Ports of call

San Pedro (Los Angeles), California

4 out of 5

Cabo San Lucas, Mexico

3 out of 5

Disembarkation

1 out of 5

11 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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Gwbigdog 2 years ago

Thanks

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phantom99a 5 years ago

Sorry you had a bad experience. It’s my understanding that bad on your choice of beverage packages you might find Carnival more to your liking. We’ve been on the Ruby and the Regal and have had n awesome cruise on each.

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billcravey 5 years ago

Sorry to had a bad experience. All of my Princess cruises have been very good including food and service. The only problem we've had is with our room AC which they compensated us for both times we had an issue.

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Justlovecruisin 5 years ago

Sorry you had such a terrible time. We got off the Emerald as you were getting on. Everything was wonderful. I'll admit that the food may not have been fantastic as on some of the other Princess cruises and ships we've been on, but it was still very good. Service was great, room was clean. Overall a very enjoyable cruise for us.

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JefftheJedi 5 years ago

Seriously ?? I have had family sail on emerald ruby and golden.. They love the food, service, entertainment and after 21 cruises with princess continue to enjoy the product.

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dengage 5 years ago

Agree with you Dutch, we've sailed on Emerald twice Crown Caribbean and Sapphire and enjoyed each one 7 in all on Princess.

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Dutch3901 5 years ago

It seems as though cruising isn’t for you...

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christine1234 5 years ago

Sorry to hear you did not enjoy your cruise. We have sailed on the Royal, the Regal and Carribean Princess and greatly enjoyed all 3 ships, including the food and crew. Beautiful ships and very clean.

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hscarpol 5 years ago

Delete my comment it was for another post and app crashed

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hscarpol 5 years ago

All cruise lines push the twin beds together, not to comfortable. Our last one on Carnival the mattresses kept separating. On our NCL sky cruise all the added was the daily gratitues.

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