Costa Pacifica Cruise Reviews - Reviews

This cruise is not for Americans who have cruised before and have enjoyed customer service. On American cruises you have the option of not attending the dinners and opting to eat at the buffet. This is not an option on this cruise. The buffet lunch was from 3-6 pm. After 6pm, the dinner is the only food available so you have no choice but to attend if you want to eat again before morning. It also takes a few days to get adjusted to the fact that ice isn't very common in Europe so few ice machines had ice in them. You had to decide if you wanted to eat your food cold and have cold water (spent about 10 minutes looking for the ice machine that had actual ice) or warm food with warm water. Also the staff was incredibly rude. The waiters would leave dishes on the table for extended period of time. They would actually walk right by it. One waiter actually rolled his eyes at a couple who asked him to clear a table so they could sit. Our waiter at dinner would only give us one glass of water during our 1.5 hour meal experience. We quickly had to learn how to conserve our glass of water. We also went once to the excursion desk to ask about a possible excursion with the ship. Any one would have thought they would be jumping at the chance to gouge us. The lady at the desk did not even greet me when I said hello. I asked about a trip and was told that it was not available but to check the self-service computer for me to book it on my own. It was not available although I was told it was. Safe to say I didn't not go back to the excursion desk again. I thought our experience was an individual one on this cruise but we met six other Americans on this cruise and they all had the same experiences. We were all stunned.

It was a honeymoon holiday for us.  We flew to Barcelona to board this cruise.  The port is close to town but the cruise was parked at the outermost terminal.  Glad that we took a taxi from Parallel to the boarding gate.  (Do not attempt to take a bus and walk even from La Ramblas... it is very far walk regardless if you have luggages.)

This cruise embark and disbark at almost every port.  This is very interesting.  We met a few other North Americans who boarded in Barcelona.  But apparently, Savona and Marseille are the most popular embark/disbark ports for locals.

We had a Balcony cabin, it was very comfortable.  Generous bedroom size and bathroom size.

The population on the cruise is mostly European families.  All announcements were made in at least 4 languages including English.

When I was onboard, I was non-stop bombarded with "Book your excursion now!" information.  No one forced us to book anything, but I feel that there were too much onboard-selling... it was on announcements, cabin TV, swimming pool screens... non-stop looping.  I managed to visit and navigate all the ports on my own without any excursions.  But I have heard good reviews on the excursions from other passengers.

Most ports have excursions organized by local companies, look at those if you have time.  Much better pricing.

Drink packages, upgraded dining, jewlery sale, spa specials... these are in my face all the time!  Not complaining, but for budgeting.  Just beware that the cabin price only includes the basics and be ready to spend more money onboard!

The only rough day (I actually puked and stayed in bed all day) was the "At Sea" day.

Overall, it was a great experience.  Great staff, great food, great shows, great ports.

    The cruise was well organized . The ship was clean . Two Costa excursions were cancelled due to lack of English guests . The ship appeared to be full at all stops . This caused a real, mess at dining areas for serve yourself . Each AM we had to wait for seating as all seats were taken . We ended up walking to the pool area long distance twice to find a seat . Do not try to eat at anything other than first or second seating in the evening because the only serve yourself food was pizza with a long wait line . There is no evening buffet except for pizza and you must use the seating assignment or pay at one of the restaurants .

Great expectation, but disappointed with food, entertainment programs, services and activities.  Comparing with my previous cruises, it was the worst one.

i would think that sailing through Italy and France would bring about some pasta and other good food options. None of these were available. The sweets were lacking taste and it seemed that they only offered ice cream during lunch from 12-2 in which most people were visiting the country. Only sauceless pizza and dam near burned burgers were available for lunch options from 4-6. The main dining options for dinner were much better. Announcements were in 4 different languages which seemed to be repeated every 15 minutes. Guest service staff were not on the same page as you were told different information. They kept your passport which was our only form of ID so we could not use our credit cards to buy stuff off the ship unless we had cash. It was a hassle to get the cruise to make a photo copy for us. The only great part was that our rooms were great as well as the service for the room. 

I have been on 4 different cruise companies and this on is the most disappointing one and the most expensive one. The worst things is that the toilet smells no matter how much the staff and us clean it. terrible smell (feels like the urine smell from ages ago)

We recently sailed on the Costa Pacifica from Barcelona on to Palma Mallorca, Civitavecchia (Rome), La Spezia (Florence & Pisa), and Marseille.

I thought the crafts on the ship were great and the craft director was very personable, patient and considerate.  However, when people came after the sessions had begun, especially more then a few minutes late, I feel those people should have been told to sit down and wait until those who were already there and ready to work could get started.  Perhaps if the director had an assistant that could help things would be better.  Also often hearing was difficult because of the loud music below and because of the location, the director had to go to each individual table to show people what to do. Perhaps if she had a screen or some other way to show what was to be done that would be better.  She really tried to help and be of service to people, but she was not working in the best conditions.

Food selection is not what it used to be. This may be because this cruise catered to Europeans. Vert few Americans were on board

Ship was beautiful and easy to navigate.

I thought the cruise was wonderful. The stops were interesting and had plenty to do. The food and service was good. It wasn't over the top as I have heard other cruise lines are, but for the money I felt it was acceptable. The only negative was that communication was a huge issue. I spent about 6 hours in line with customer service to try to understand some of the excursion info and details related to the all inclusive drink package.

Every part of the cruise was fantastic: the service, cleanliness , entertainment , excursions and food

If you like to experience how European live, you might enjoy the cruise. Overall experience was good, but could be amazing with some small improvements. Food was amazing. Shore excursion staffs were rude and not very bright. When we purchased the excursion, they did not tell us when and where we should gather. When I went to ask them, the male staff looked at me as if I was retarded, and pointed out the tiny prints on bottom of daily activity sheets. We were on vacation. It should not be our job to study the fine prints when we purchase the tour. I did not purchase any tour from them afterward. Costa may try to broadcast the announcement through TV channel use different languages or subtitles instead of announce once. My cruise experience would be a lot more pleasant. There were some people booked the flight close to debarking. However, the ship took our passport and did not give us back until the ship docked. The cruise line should advise passengers do not book the flight too close to debark to avoid heart attack.

My wife and I travelled with our three year old on our first Costa cruise and dining experiences were extremely disappointing for many reasons: - we ordered a hamburger for m son it was not cooked. We sent it back to only receive another hamburger cooked even less than the first! - a beef dish that I ordered was raw. I had it sent back and what came back was as raw as the first. - we had very long waits during dinner, sometimes as much as 30 minutes between dishes served. - on our last night, we were one of the first people to arrive in the Your Way dining; others that sat later than us were served before us. Better attention to detail required! The mandatory "hotel charge" was a surprise to us. When discussing this with the staff, the explained it's tip for the workers. I am accustomed to tip for good service. Having to play for subpar service does not see righ to mel

It was our very first cruise experience. overall we liked the cruise. That was excelent experience. will recomend to my friends. Crew members are friendly and welcoming.

I enjoyed my trip on Costa Pacifica 7 day cruise. It was wonderful experience and I am glad I had chance to spend time on your cruise. I had my family with me, kids older ages. They had good time. Food was good: we had buffet food for breakfast and lunch, and dinner in the My Way restaurant. Staff were friendly. Entertaintment was not as best but OK. Seems people age of 50-60 having fun on dance floors and shows they were offerring. TV channels were good, spent time watching TV. Ate well. Gym was good, but closes to early. Spa and sauna were OK, again close at 10PM or before that. In general it was good service for value we paid.

Since this ship is only 2 years old, everything is new and shiny. It is a large ship so it takes a while to know how to get around.

Ship & staff were great. Poor embarkation and extremely poor & unorganized disembarkation. We wanted to not take this cruise and get a credit for a different cruise due to the itenerary change but Costa said no. Given the same set of circumstances, other cruise lines would have given us a refund.

ship was nice but layed out poorly. food was not good. smoking areas were excessive, drinks were expensive and average, activities were limited.

We've cruised around a lot but have never tried Costa Cruises. We were very surprised by the fantastic service that we received with them, so much better than RCCL or Carnival.