Missed the Tracy Arm Fjord, food not good, poor concierge service
Celebrity Solstice Cruise Review to Alaska - Inside Passage
7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)
Sail date: August 21, 2015
Ship: Celebrity Solstice
Cabin type: Balcony
Cabin number: Concierge
Traveled as: Couple
Reviewed: 9 years ago
Review summary
My Father had a heart attack on a cruise and NO ONE missed a stop on the cruise. In the case of our cruise a women fell and instead of waiting until the next day as they did with my Dad, the entire ship missed the highlight of the cruise. NO COMPENSATION was offered and in order for Celebrity to get all the money they can, we got to Juneau early so we could spend our money on the tours and the ship owned/affiliated jewelry stores. The lobster the last night was inedible, the old Celebrity Cruises spent the money on food and entertainment, apparently now it's on glitz and glamour, but the guests are cheated. And 2 plugs per room, really? They were my favorite cruise line, no more......the ship should compensate EVERYONE for their poor choice. Their decision was monetary.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Cabin / Stateroom
Ship tip
DO NOT GO ON IT.
Ports of call
Cruise Tracy Arm Fjord, Alaska
14 Comments
cruznjan 9 years ago
We were told she was fine and out of the hospital, that's how I know! The cruise director announced it. The monetary award I referred to should have been toward another cruise, win-win. What percentage of the 2800 people aboard would have used the credit? Good public relations, and that goes along way. Our horrendous travel agent moved our cabin forward without our permission. We asked for midship, got a midship concierge room, then were moved prior to our embarking. Don't give your opinion without the facts. My Father was in the hospital at home for 1 month, flown to our home state hospital, in ICU for 2 weeks. No more criticism from anyone else, just ask for facts, please.
Not a criticism but a question. How could your travel agent change your cabin without your permission?
AngryCruiser42 9 years ago
We were told she was fine and out of the hospital, that's how I know! The cruise director announced it. The monetary award I referred to should have been toward another cruise, win-win. What percentage of the 2800 people aboard would have used the credit? Good public relations, and that goes along way. Our horrendous travel agent moved our cabin forward without our permission. We asked for midship, got a midship concierge room, then were moved prior to our embarking. Don't give your opinion without the facts. My Father was in the hospital at home for 1 month, flown to our home state hospital, in ICU for 2 weeks. No more criticism from anyone else, just ask for facts, please.
banrambo 9 years ago
CrusinTim 9 years ago
If your talking about a "Review", there is an area under the title of the review that looks something like this... "
Sail Date: August 28, 2015
Reviewed: 7 hours ago
Traveled As: Couple
Room Type: Inside
So it does indicate a Sail date as well as a reviewed (posted) date.
noname111 9 years ago
Thank You CruisinCM & CrusinTim...What about Dates on Forum Posts?
Now THAT is an excellent question :) I think it's something Simon and the tech team might be able to address. I think it would be helpful to have that info attached to each post rather than simply the time since it was posted or time of last post on a discussion.
CrusinTim 9 years ago
CruiseClues, if you click the blue "Missed the Tracy Arm Fjord, food not good, poor concierge service" , above my reply, it will take you to the original post (review).
noname111 9 years ago
Cruiseclues - I think I know what you mean. You have to click on the link to the original review to find the information I think you are looking for. It is above CruisinTim's comment. (https://cruiseline.com/ship/celebrity-solstice/review/407900).
What you are seeing here is only CruisinTim's response to the review.
AngryCruiser42 9 years ago
CrusinTim 9 years ago
It is up to the discretion of the Captain and the recommendation of the ships doctor to make a call for an evacuation at sea, to head to the nearest port without delay or to continue to the next port of call. Not sure how severe the health of your Father was on board after his heart attack. Was he stabilized and coherent? If the ships doctor felt his condition wasn't dire, he would recommend to the Captain to continue on. Now, the woman that fell, did she break a toe or did she crack her head open? If her fall caused her to be incoherent or her health to be dire due to her fall or for what have may caused her to fall (existing condition), then the doctor would make the recommendation for the Captain to have the ship either request an at sea evac or alter course to the nearest port for the health of the passenger. Without elaborating on the condition of your Father or the woman that fell, you leave an opinion open to interpretation. You did or will receive a refund for the port fees & taxes of the missed port(s) so check your folio. They will most likely NOT compensate anyone for the change due to an ill passenger (read your contract). And 2 outlets per cabin is the norm and with 4 - 6 cruises, you should know that! Your cabin was too far forward? Unless you booked guarantee, you should have know that when booking. If you did book guarantee, that's the chance you take. Their decision to change the itinerary was NOT monetary, it was for the health of a fellow passenger.