Missed the Tracy Arm Fjord, food not good, poor concierge service

Celebrity Solstice Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)
Sail Date: August 21, 2015
Ship: Celebrity Solstice
Cabin Type: Balcony
Cabin Number: Concierge
Traveled As: Couple
Reviewed: 2 years ago

My Father had a heart attack on a cruise and NO ONE missed a stop on the cruise. In the case of our cruise a women fell and instead of waiting until the next day as they did with my Dad, the entire ship missed the highlight of the cruise. NO COMPENSATION was offered and in order for Celebrity to get all the money they can, we got to Juneau early so we could spend our money on the tours and the ship owned/affiliated jewelry stores.  The lobster the last night was inedible, the old Celebrity Cruises spent the money on food and entertainment, apparently now it's on glitz and glamour, but the guests are cheated.  And 2 plugs per room, really?  They were my favorite cruise line, no more......the ship should compensate EVERYONE for their poor choice.  Their decision was monetary.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Cabin / Stateroom

1 out of 5
Too far forward, complained about it, but stuck due to full ship.

Ship Tip

DO NOT GO ON IT.

5 out of 5
3 out of 5
1 out of 5
Don't count on seeing it
3 out of 5
3 out of 5
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