Celebrity Solstice Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Missed the Tracy Arm Fjord, food not good, poor concierge service

Sail Date: August 21, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Cabin: Concierge

My Father had a heart attack on a cruise and NO ONE missed a stop on the cruise. In the case of our cruise a women fell and instead of waiting until the next day as they did with my Dad, the entire ship missed the highlight of the cruise. NO COMPENSATION was offered and in order for Celebrity to get all the money they can, we got to Juneau early so we could spend our money on the tours and the ship owned/affiliated jewelry stores.  The lobster the last night was inedible, the old Celebrity Cruises spent the money on food and entertainment, apparently now it's on glitz and glamour, but the guests are cheated.  And 2 plugs per room, really?  They were my favorite cruise line, no more......the ship should compensate EVERYONE for their poor choice.  Their decision was monetary.

Cabin / Stateroom
Too far forward, complained about it, but stuck due to full ship.
Embarkation and Disembarkation
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining



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