Celebrity Solstice - Reviews

The experience was great and loved Alaska. The ship was the best way to see it all, but the cruise itself was average. I recommend everyone put Alaska on their bucket list. Glad we went on it! Wildlife and nature was beautiful.

Alaska is a beautiful country, everyone should try to take a cruise and see it

Satisfactory experience but not as outstanding as previous Celebrity cruises we have taken.

Great trip, Alaska is amazing. Dining room times are an issue for breakfast and lunch, which caused most guest to go to the buffet. The buffet did not have enough seating to accommodate the large crowds. The buffet had the same items all of the time, no variety. The boat was beautiful but the furniture in the lounges and theatres are worn. Furniture needs replacing/updating. The Alaskan experience was wonderful.

Overall, my favorite cruise and vacation experience.

I think Celebrity has a great staffs and trained their staff well on manner. However, we anticipated couple problem with some staff in dining room, guest relation and the securities staffs during getting off on a port. 1. First the staff on the 14th floor spoke rudely to me when I went and filled my water bottle on the water drinking machine. I admitted I didn't see the sticker saying I can't bring container to fill water, or if my mother -in-laws saw it she wouldn't be able to read the English as she speak little English. When one staff saw me did that, he walked to me and said in a rude voice "You can't do that!". He spoke to me as I wasn't a value customer on the ship. I could imagine if it were the chief of the dining room ( the french looking guy wearing tie at all time, and always stood there on the deck 14th), he would have at least said it softly with the "Madam" in the front, or with an "excuse me". I was so upset we got into couple sentence of argument and he walked away. This considering very bad experience for me. And when I told my aunt who is a US citizen, she said he discriminated me. ( that guy also an asian ethic, more Filipino looking), I didn't catch his name, but remember his face clearly. 2. Another staff on guest relation was being irritated. I came in to ask her to transfer the on-board credit from one room to mine. I did that a day earlier with another guy who was super friendly and helpful, he did the same process within 5 minutes without any issue. While with this woman, Iveta is her name, she was trying to make the process more difficult then it should be. She had me wait for 3 minutes while she strolled along and tried to find the paper forms. I told her I didn't need a form to do the transfer the day before, she spoke with her cold face without any smiling and said "But this is the right procedure.". So I admitted and waited for her. She finally found the form, had me fill it in and once I did I asked her when will the process be done. Her answer was "I have to give it to my accountant." I asked her again, "So what time will it be done, can you tell me , morning or afternoon?", she answered "During today." I asked again "Ok, will it be done by the end of today?? My mom would need that credit for shopping on the ship". She answered "During today." I got upset so I said to her "That isn't really helpful, but Thank you!" and I walked away. I told my husband what happened he was pissed and came back to the counter where Iveta was disappeared. Another girl was trying to help us when my husband insisted on speaking to the manager, she denied to call a manager and said she might be able to help. A minute later Iveta walked back, my husband said to another lady that Iveta hasn't been helpful at all and tried to irritate me on purpose. She made the process harder that it should be and the way she answer my questions was a very bad guest relation. She hasn't been train properly obviously. She just calmly said with her cold face "It will be done in 5 minutes I already gave it to the accountant!" I was even more furious and said " So Why didn't you said so when I tried to ask you when it will be done?" She said "You didn't tell me you need it quick, if so, I will do it. " ???? Is this acceptable in your opinion? Why would I kept asking when the process be finish if I didn't want it done soon? This girl made your ship staff fall from 5-3 stars, but I felt bad for the rest of good staff I changed it to 4 stars. Tea and Polina were great and helpful and I wrote her a great reviews. Iveta? You better think what to do with her. She shouldn't be on guest relation.

Overall, a very nice cruise. Had a great experience watching wales, seeing sites, and visiting with family and friends. Fun all around. Food was excellent.

My family have a wonderful time. I would like to go back.

The cruise of a lifetime. If this is on your bucket list, make sure you check it off! Some people Say that this is a “Once in a lifetime” trip. I hope that isn’t the case with me, I would love to go back and spend more time in Alaska!

It was a fantastic cruise and we will definitely cruise celebrity again.

We are not big fans of cruising but decided it was the best way to see Alaska. It exceeded our expectations. Having a balcony is a must though.

Our overall experience was amazing. We highly recommend this route and Celebrity cruises.

We have done about 15 cruises usually with Royal Caribbean, this was the first with Celebrity, we were very pleased with our experience with Celebrity.

Wonderful experience when you upgrade with a suite! I walked in the main buffet dinning room on deck 14 and scurried back to my quiet and luxurious Luminea restaurant! Michael's lounge reserved for suite guests is in need of a major overhaul, but we enjoyed drinking for free and talking to our concierge Alexandra who is beyond wonderful in everyway!!! You get to know the staff and most are a real delight like Tyrone in Lumina!! Exursions are fun and I recommend getting off the ship at every port of call. Overall a good experience with Celebrity. If I had even more $ I might cruise Crystal next! Please do not book any accommodations on deck 12 Solstice!!!

I discovered blood stains on my sheets on the first night after dinner. The state room attendant took care of the situation immediately, however I didn't hear from Mgt until I got a call from Guest Relations days later. I was very disappointed with your laundered service and how they can wash and return sheets with blood stains on them. I've been on +10 cruises and never encountered a situation like this. I was not happy with how Guest Relations manage my situation. Love the captain!!!

Crew, staff and ship we're great. Highly recommended. I would definitely consider doing it again!

The cruise was great because of the staff. The food left a lot to be desired. Most of the ports were amazing, and the captain was excellent!

What a wonderful experience! Only negative thing was the endless “up selling” from every staff member! It was getting very frustrating! Other than that, we had a great trip.

This was our first cruise on Celebrity. It was our 10th cruise and we thought we'd try it. We had a good time but not a great time. With so many other choices we won't sail with Celebrity again.The ship had its plusses for us, one being the food. We thought the quality was better than other major lines. The ship was a little tired looking, but clean. Stateroom was good size and comfortable. We particularly liked the bathroom layout. Staff generally was not friendly, they seemed either tired or not happy. Of course there were a few exceptions and those staff members stood out. Our room steward was great. While there were many onboard activities, most didnt appeal to us. The lecturers were very good. There were no exercise classes which I enjoy. I didn't want to pay 17.50 plus 18% added gratuity for a class! This brings me to my next point which was a major negative. From start to finish we were inundatedated by pushy staff members wanting to sell us something. It was obnoxious. We felt like second class citizens with just a regular class stateroom and no drink package. And everything on the ship is outrageously expensive. A cup of regular coffee is 6.00 (when not in dining venues.) All on all, I was told Celebrity was a cut above, but I found the opposite. We are going back to Princess or Royal Caribbean

Great cruise! We had a very special family time. We took our adult kids and spouses. Everyone had a wonderful time. The Solstice captain was so funny.