Terrible Service once there was a problem!

Celebrity Constellation Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 27

Overall rating:

3.2 out of 5
Verified Review
Celebrity Constellation

11 Night Spain France & Italy (Rome Roundtrip)

Sail date: October 19, 2018

Ship: Celebrity Constellation

Cabin type: Oceanview

Cabin number: 3068

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Awful end to a good trip. Celebrity is not responsible for bad weather but their lack of communication and assistance was inexcusable. This can't be the first time they have encountered weather conditions. There seemed to be no protocol except to save themselves money.

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

You are on your own in event of any difficulty. Take hard copies of EVERYTHING!

Ports of call

Civitavecchia (Rome), Italy

4 out of 5

Ajaccio, Corsica

4 out of 5

Malaga, Spain

4 out of 5

Cadiz (Seville), Spain

4 out of 5

Gibraltar (U.K.)

4 out of 5

Sete (Carcassonne), France

4 out of 5

Toulon, France

4 out of 5

Portofino, Italy Did not visit port

We were re-routted due to weather. Celebrity offered nothing as compensation for loss of the port.

Livorno (Florence & Pisa), Italy Did not visit port

We were re-routed dut to weather. Celebrity offered nothing for loss of this port

Disembarkation

1 out of 5
Dealyed due to bad weather. However, Celebrity gave no info to passengers regarding time of arrival. We were left on our own to arrange transfers, flights, etc. There was limited access to a phone and limited internet. Wi-fi was not working for much of the cruise.
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