Carnival Firenze Cruise Reviews - Reviews

Would not recommend. The ship design is odd, the food options are very limited. The entertainment is sub par and the ports of call are meh. Biggest disappointment is the lack of hospitality from the staff. It was not a true carnival experience- the staff not only were not welcoming but also not apologetic when things went wrong.

Very disappointing, really changed our view of Carnival. Additionally, felt totally misled as did many of the passengers we encountered. This was sold as an inaugural cruise of new ship. It was the second cruise of a slightly refurbished Costa cruise ship. Feel misled and deceived. Carnival just went from a "high choice" to a "LAST choice".

Carnival needs to be more strict with disembarkation policy. Turn away group that disembark out of turn. If you're going to assign group then enforce it. This is why disembarkation is always a mess and bottle neck.

It was ok. The service when it was good was great but it wasn’t always good. The spa is not relaxing it’s just one high pressured sales pitch after another. The food was ok but nothing to write home about. The disembarkation was a total nightmare.

The ship is new so it’s very clean. The food just plain stinks. No italian food as expected however regardless the food was not enjoyable like past ships. Guys burgers rocked ofcourse but half the stations in Lisi deck were never open. The elevators are the WORST! Plan on waiting long times unless you use the stairs. Navigating the ship was a nightmare. You had to go up, down over and up again to get to certain venues. Pools are very small, both of them and the jacuzzis are what you would find in a backyard. Very small and as you expect overcrowded. Table games were fun and about all I can say was actually close to any other experience on Carnival cruises. Debarkation was digital but they had to go around one hallway and back up the other to get out so instead of 50 ft exit it turned into 350 yards! If you have a lot of luggage you are in for a workout. All in all, save your money and cruise on a different ship. This feels like carnival got stuck with a Costa ship and tried to make the best of it but failed. Pretty sure this Italian cruise campaign won’t be around long. Hopefully Panorama in November will be better.

This was the original inaugural cruise, but another booking was done a week before ours but it was still great! Loved everything about this ship!

The weather in the ports was great. There was plenty to do on the ship