disembarkation was not smooth

Item: Carnival Firenze
Rating: 3.7
Author: speaktodenise

Carnival Firenze Cruise Review to Mexico

speaktodenise

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

3.7 out of 5

Verified Review

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: April 25, 2024

Ship: Carnival Firenze

Cabin type: Balcony

Cabin number: 10255

Traveled as: Singles/Friends

Reviewed: 16 days ago

Review summary

Carnival needs to be more strict with disembarkation policy. Turn away group that disembark out of turn. If you're going to assign group then enforce it. This is why disembarkation is always a mess and bottle neck.

Embarkation

5 out of 5

Painless

Ship experiences

Food and Dining

3 out of 5

MDR was good not great. Buffets selection was limited. Buffet foods was not good.

Onboard Activities

4 out of 5

Many options for activities. It was fun. Comedy shows was good.

Entertainment

did not attend.

Children's Programs

no kids

Service and Staff

4 out of 5

Friendly staffs and great service. Except for MDR service, it was very slow. It took 2 hours to complete diner service. Long wait between courses.

Ship Quality

4 out of 5

yes.

Cabin / Stateroom

4 out of 5

pretty standard, has all the basics.

Ship tip

pack your patience

Thumbs up

Ports of call

Long Beach (Los Angeles), California

4 out of 5

Puerto Vallarta, Mexico

4 out of 5

Mazatlan, Mexico

4 out of 5

Cabo San Lucas, Mexico

3 out of 5

Disembarkation

1 out of 5

4 hours wait. Carnival should expect and have plan for medical emergency on disembarkation day. Still proceed with disembarkation other thousands of guest. Open a different gang way for emergency. Don't need to hold up the entire ship for one medical emergency. Also enforce specific group that was called to disembark to avoid bottle neck. Have staff check for luggage tag, turn away other group that was not called yet.

4 Comments

Other reviews of this sailing

Inaugural cruise

It was ok