Disappointing Cruise

Item: Carnival Firenze
Rating: 1.6
Author: AKB4

Carnival Firenze Cruise Review to Mexico

AKB4

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 9

Overall rating:

1.6 out of 5

Verified Review

4 Night Baja Mexico (Los Angeles Roundtrip)

Sail date: May 12, 2024

Ship: Carnival Firenze

Cabin type: Balcony

Cabin number: 6311

Traveled as: Couple

Reviewed: 1 month ago

Review summary

Would not recommend. The ship design is odd, the food options are very limited. The entertainment is sub par and the ports of call are meh. Biggest disappointment is the lack of hospitality from the staff. It was not a true carnival experience- the staff not only were not welcoming but also not apologetic when things went wrong.

Embarkation

2 out of 5

Fine

Ship experiences

Food and Dining

1 out of 5

The buffet was atrocious - extremely limited options and very crowded. The layout is really bad.

Onboard Activities

2 out of 5

Been on cruises before with better amenities in the same price range.

Entertainment

1 out of 5

While the entertainment that was provided was good - there wasn’t enough making the comedy shows and other entertainment in the smaller lounges very crowded. They needed more of everything.

Children's Programs

No children.

Service and Staff

2 out of 5

The staff was not welcoming like we are used to with Carnival. Did not feel hospitality like expected. Very unapologetic when things were pointed out to them like hair on towels and garbage left in our cabin when checking in.

Ship Quality

2 out of 5

Ship design is odd and the overall cleanliness was fine but the stateroom was not.

Cabin / Stateroom

1 out of 5

The stateroom when we checked in had hair on 3/4 of the towels and garbage left in the bathroom. Did not make us feel that the stateroom had been cleaned well which made us uneasy about healthy and hygiene.