impressions were good . Welcome lunch was lovely. As we walked round ship saw crew spraying swarm of flies and ladybirds !
Ship needs refurbishment desperately but most areas fairly good.
Staff need to cheer up. Felt ignored sometimes.
Would sail again but not until after refurb
Embarkation
5 out of 5
Very speedy BUT be warned if you turn up early you will have to wait until it's your time. So not worth chancing it.
Ship experiences
Food and Dining
4 out of 5
Main dining queues ridiculous. People queuing from half four one day ! Main dining room opens at six. Only had to wait once for table for 2. Food lovely. Good variety too.
The Rising Sun
5 out of 5
Great bar. Staff lovely and service quite quick. Good quiz at different times of day
Room Service
5 out of 5
Always on time.
Belvedere buffet
4 out of 5
Food ok. But roast Pork nearly every day. One side of buffet closed sometimes even when it's peak times. Drink machine area often crowded. Good variety of drinks. Orange juice in mornings watered down .Food nice but but repetitive
Sindhu
5 out of 5
Lovely food for an extra supplement.Staff lovely and friendly
Spinnaker Bar
2 out of 5
You can't get hot drinks here unless you have your own re usable cup !
Ocean Grill
5 out of 5
Superb food. Lovely staff.
Aquarius Bar
4 out of 5
Service very slow until last few days. Lovely place to sit if you can get a seat. The usual selfish souls putting towells on seats and buggering off
Onboard Activities
1 out of 5
Art Gallery
4 out of 5
Nice art but over priced
Tours Office
5 out of 5
Very helpful . 2 excursions cancelled however and takes 5 to 10 days to get money back
Neptune Pool
4 out of 5
Music is awful lift type rubbish. Very repetetive. Roof hardly ever open. Makes it very hot at times. Lots of horse flies ! Burger bar varies in quality. Had a BBQ there one day a saikaway party apparently. On day 14 though ???
Reception Desk
4 out of 5
Staff helpful but need to learn to smile !
Emporium
1 out of 5
Overpriced ! £10 for a bag of sweets !
Entertainment
1 out of 5
Quiz compere could barely pronounce some questions. Some twitter on a bit too much
The Library
4 out of 5
Very small but nice and quiet
Atrium
1 out of 5
Very dirty ! Even counters are grimy
The Crow's Nest
2 out of 5
Sadly this was like a nursing home ! People asleep all over the place at 10 30 am
Service and Staff
3 out of 5
Sadly a lot of staff looked miserable. Service quite slow until last few days . Some staff pleasant however but this was the exeption.
Our room steward was horrendous. Only one bath towell at times. Had to ask for another.
No bags for pads after 3rd day.
Letter regarding an excursion a day late !
Fruit menu not supplied until we had been onboard a week. No welcome package of toiletries.
No horizon mag one day. Didn't know dress code because of this. Went down to eat and hubby approached by 2 members of staff as he didn't have a jacket. Felt very intimidating.
No invite posted re peninsular club get together either.
Letter dated 14th not delivered until 16th from reception
Ship Quality
5 out of 5
Ship was clean enough but desperate for a refit. Cracked windows in some areas. Looks tired
Layout was easy to navigate
Cabin / Stateroom
4 out of 5
Lovely cabin but for a mini suite was expecting a larger one. Had bigger balcony cabins.
Cabin creaked and at night there was a tapping noise that kept us awake.
TV on dresser on right hand side so difficult to see if lying down. Balcony nice and large. Did not sit out there much as people in next cabin VERY noisy
Excursion was not good. Taken to a nice enough area but no one spoke English. Locals not the friendliest. One couple spitting and coughing on next table. Felt very uncomfortable
Loooong excursion. Trivi fountain not in operation. Lunch at 11 15 sadly but was very nice.
Vatican out of this world. Colleseum had to be seen but sadly only from outside.
Rome is so so busy and so many rude impolite tourists.
Tour guide obviously unwell with sore throat. Hubby lost voice a few days later
Utter chaos. Self disembarked. Could not get to end of queue cos of baggage. Told off by some woman. Told her we would not be pushing in.
Someone actually pushed in front of a woman I'm a wheelchair ! People can be so rude
Arcadia is due an extensive Re-Furb November 24, I was going to book her this year but left it till 26, booked Britannia for 24 and 25, as I had read Arcadia was very tired..
Thank you for your review, I was also on this cruise!
We had no problems at all really enjoyed the cruise.
I do agree with you about the disembarking manik.
We interacted with the crew had a lot of fun with them
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