Caribbean Cruise Reviews

We were disappointed with the ship. It was very crowded, noisy and difficult to get around since we had a scooter. I'm sure that new cruisers who were young and didn't have mobility issues they would have loved the experience. Since I've been on many cruises I would say the Epic was the worst cruise I've been on. Unfortunately, In addition, some of the guests we cruised with came home with the Covid virus.

Was by far my least favorite cruise. There was just nothing I could say to make this a great or good experience.

Enjoyed the ship and the cruise was amazing! The staff was amazing! The entertainment was very disappointing but the overall experience was truly enjoyable. Loved the food, the ports and excursions need a little polishing and organization but was an amazing experience! Our United cruise concierge Anita Brown assisted in all the details and helped us make all the arrangements she listened and gave us the cruise we were asking for we are so thankful to have had her assistance.

The most important thing about this cruise was the fabulous itinerary, but the timing of Bonaire and St. Lucia was off, and the ship's size and vast number of passengers made it a little less spectacular. Getting to bars and restaurants was difficult and unless you went to Deck 18 to lay out, it was always loud and crowded. (Now I understand why they have the Haven). It also felt like everything was extra, including the Ice Bar, bowling, the Arcade...it went on and on. Overall it was good, but not great.

Mexico doesn't feel safe anymore - will avoid Western Caribbean from now on. Beyond is beautiful.

What was supposed to be a celebratory cruise for my 47th Birthday on January 17th, our 7th Wedding Anniversary and my husbands 49th birthday, soon turned into a disaster. I noticed on monday, January 15th, that the charges on our account via our sail and sign account were not coming up right, and every single day between the hours of 3am-5am I went to guest services...I spoke with Kelly on Monday, Tuesday, Thurday, Friday and Saturday, and asked to speak with her supervisor or management, and was never contacted, she did tell me that she sent out emails, i did ask for a copy of said emails to which she never did give me a copy to.. I am not a first time cruiser, this was my 8th cruise, but only my 4th with Carnival and will definitely be my last.. had 3 Royal Carribean, 1 Disney cruise with both of my children. This Experience has made me lose my sense of adventure, the ability to trust people, and honestly I have never in my life felt so invisible to people...It is such a shame that a few rotton seeds has to ruin the experience for everyone. I am the type of person who watches her grocery receipts, and keeps track of every penny because i am on a budget... This could happen to anyone, and overheard alot of billing errors, I wasnt the only one.. There was just me and my husband aboard the ship so i didnt know anyone else there that could help me.. My New Tips that I have learned and will warn everyone that is going on a cruise, use a cash account only, don't have your sail n sign card around your neck--it is too easy for employees as well as guests to use your number, do not go to the spa, or hair salon, or nails, they are independant contractors, and can charge pretty much anything they want even if you agreed to said price, do not gamble in the casino, they were having all sorts of malfunctions and glitches, a lady next to me won a jackpot and they refused to pay her a jackpot, that was the last time i used the casino, plus i noticed it was paying accurately, and DO NOT PLAY BINGO OR DEAL OR NO DEAL, i won and they said they would credit my account and never did, i only wanted to buy one card and they would charge you the premium price on everything, ask them if they have any 2xl bingo shirts, the answer would be no, i got charged for said shirt though... I did tell Andy, one of the ladies that works for the ship, and she kept telling me to come back tomorrow or it would be credited or fixed tomorrow and never was, I talked to Apple, Moses and Janel on Wednesday and Saturday morning as well as 3 other people i had never seen, i had been there since 3am, and was the last person escorted off the ship. One crew member, name i do know but won't say, said you are a really nice lady, i hate to see this happen to you, whatever you do don't leave the ship until you settle your bill, or the cruise ship wins... So I used my sharpie and wrote a sign that i refuse to pay for things I did not get, fix my billing errors or i will not leave until you do, the captain gave me his business card and basically said to me that i was a little annoying peon that carnival is such a big corporate business that it doesnt care about a couple hundred bucks, i said well if it wasnt such a big deal then there should be no problem in fixing my bill right now then, few minutes went by with no reply, and then they said they were calling the miami cops, but i said maybe i should call the cops and press charges on you since i am the one being robbed, needless to say 3 miami pds came and i was escorted from the ship with no answers to anything...This has left a cloud on my vacation, we dealt with no air conditioning in our room, our fridge not working, our dinner reservations cancelled for no reason, both of my bags were sopping wet and one held my cell phone in it and it didnt turn of for 5 days still no idea how it happened, asked several crew members for help, Kelly--worst customer service agent ever-told her it was my bday and she said So---- Armand was our steward-cleaned our room twice, nothing special, was charged for room service we never received any food delivered to our room, Sean, Moses,.Apple, and Janel friendly but problems were ignored, Viktor was outstanding for a waitor, made me laugh when i didnt think i could, Cookie and Jacky both said they could only help with future cruises, which doesnt help me at all nor do i have any desire to come back, and we have 2 future cruises with carnival that i will lose money on by canceling but there is no way I would step foot on another one....People know the ones I liked because i offered them an expensive sea salt caramel and a twenty dollar bill in cash, and told them they were outstanding, but for everyone else that ignored or made me feel invisible, shame on them and i have to believe karma will come back some day to them.... Abused by Carnivals Billing Practices is a crime and I should receive Justice Sincerely,

I am a seasoned cruiser. This was my first MSC experience and it will be the last. The specialty restaurant staff are rude. Room service takes 2 hours to get someone on the phone to take an order. The food was not what one would expect on a cruise. It was like dinning in a high school cafeteria. The bar service was deplorable the ship departed the port at 6pm and they ran out of tequila at 2pm. Each day was more and more disappointing. 90 minute wait times for a drink. Trust me, do not book with this cruise line.

Beautiful ship, service was incredible, loved the ports we got to go to.

Everything was great the wait at the bar and dinner to get a soda was awful a minimum of 30 to 45 minutes every time

Sorry to say that, overall, this cruise was very disappointing. The cruise seemed to lack sincere personable attention. Only Cabin steward/service and dining room assistant waiters Michael and Roshan were exceptional. Overall, I don’t feel this cruise represented “hospitality” but certainly did present an attitude of “get their last dime”. Take a deep breath, add another 18 or 20% gratuity.

Overall our first cruise trip was great except for the experience of lost luggage and that is also something we learned from our experience. We certainly will be better prepared for our second, third.... cruise trip!

The ship was great. Some new things since the renovation but overall the same ship.

Overall it was a great vacation, however RC appears to be more family friendly. There were lots of children and teens on board. We did not expect this. It also seemed very crowded everywhere!! It’s a huge ship but it was packed!

This was our third time choosing Horizon. It’s my husband’s favorite ship in the pre-Mardi Gras fleet (love that one, and booked on the Celebration soon) as it’s a good size, fairly new, and has a lot of features. There’s always plenty going on if you’d like to participate. Cookie was a fabulous cruise director, the comics and entertainment were great, and we had a great time. I think I’m going to stick with 7/8 day cruises going forward though, it seems like 6 days isn’t enough to fit everything in.

This was only our second cruise, and our first in 23 years. Had a fantastic time. Thank you.

I would not reccommed this cruise unless you are very experienced and won't have any questions. This is a nice ship with a lot of nice features but you don't know what they are or when they are open because newsletter, app and announcements give conflicting information (or none at all.) It seemed like they wanted people to do all these fun things, yet the attitude of cruise directors was very unfriendly which ruined things or they closed up so many things early that you could really only go to casino or main bar after 9 pm. They offered things but seemed like they discouraged you doing anything by closing things so early.

When I booked this cruise I had some concerns about the huge size of this ship, particularly the getting on and off of such a large ship but those concerns proved to be unfounded. The ship and crew were excellent and I can't wait to do another cruise with Wonder Of the Seas.

We had a great time staff was very friendly and helpfull good was realy good ship design was beautifull😍

Our experience with Norwegian was not the best. We will most likely avoid them in the future. Crowded spaces, sometimes cold food and poor service, lack of shows able to perform, and dirty outdoor spaces override the lovely staterooms.

I went to couple of cruises before, all of them very nice , a lot of things to do, to see to eat, but this one was especial because it was my moms birthday and a lot of family member went. We really have a good time and most of them are ready for the next one …… Only one thing I didn’t like, they get all mix up with the billing which i don't understand why if they have every person credit card on file and they should just make the charges the person who is buying things not to the roommate …it gets confusing for us ..other than that we really enjoy