Norwegian Getaway Cruise Reviews - Reviews

Overall it was a great cruise, food was good and staff was excellent. St Marteen was my favorite stop.

Embarkation: Why is this such a process with NCL and should not take hours to get though security and check-in. Take a page from Royal, how do they embark so seamlessly? You have an app, use it! Royal lets you scan in your passport, take pictures, for an easy process. Even though you ask us to upload pictures, it takes so much time to redo all of this at check-in. Maybe you need more people? It was a terrible and stressful way to start a vacation. Also, we did not get our bags and at 6pm I went searching for them. No one was to be found, but I went into an employee area and found my own bags along with 100's of others. Why are these not delivered timely. I know it takes time, but after 6pm is crazy. Disembarkation: What a terrible experience. I understand we were late getting into port and then had an extended wait time to be cleared, but it was how the staff dealt with the situation that led to chaos. Prior to the delays, we were all provided times when we could walk off the boat or when our color groups would be able to get off. After the delays, no additional information was announced on when we could disembark. It was already too late when the announcements advising that deck 7 was closed off and no additional people should try and disembark, as people were just following the timelines they were provided. We left our room at 11:30 as requested and waited on the pool deck until our color was called. The cruise director had already made several announcements that different colors could come down, so we thought the chaos would be done. They directed us to go to deck 7, but all of the elevators were still shut off to deck 7. We struggled to even get off the elevators at floor 8 with the crowds and then proceeded to wait in line for two hours to get off the ship. We were only following the directions being provided by the cruise director and he kept calling more groups in the middle of the chaos. We had to wait on stairs with our heavy luggage which is extremely unsafe and none of the staff had any idea what to do. The in the middle of the chaos, they decided it would be a good time to have drills for the crew. We had over 100 crew members trying to get through the already crowed deck 7 and the drills also closed doors in the middle of the lines we were in stopping all progress. Also food and refreshments were only provided until 10:30, but did not get off until 2pm, way after lunch. You needed to provide another meal. I was expected to be home and working at 2pm and did not get home until after 6pm. Ridiculous and very stressful way to end a vacation. Room: Our group had 3 rooms and we were in club suites. It seemed like we got the very minimum service that I have ever seen on a cruise. The bed was made every day and towels were replaced, but nothing special was done. What happened to towel art or a friendly face from a stew? Myself and another room brought Clorox wipes for the surfaces and they were gross. Another room had an open bottle of water in her fridge and papers for another guest and I was delivered water for other guest as well. One of our rooms was above the mojito bar and our room rattled until 10 pm every night due to the band playing. We called to complain multiple times and no one cared. They needed to hear it themselves, but would not come during the session. Food/Service: I never had such mediocre food in my life. The buffet was very disappointing as it has the same repetitive food. The stations are very limited that keep repeating all the way around the buffet. I have also never been on a ship that has not had eggs benedict at the buffet. The main dining rooms need more people. I am not sure what is going on, but each time we ate their we waited about 30 minutes between courses. The servers just disappear? I also got steak one night and they did not want to give me a steak knife? O'Sheenhans is terrible, the wings are absolutely disgusting. Bars: I do not get your premium drinking package and it needs some work. Example: Screwball Peanut Butter Whisky is an upcharge so if you order a drink with it you have to pay extra, but you can order a Monkey Business that has Screwball Peanut Butter Whisky in it at it is only $13 and is included. Also, why the extra taxes when in port? Royal does not do this, why do you? Photos: I talked to several people who had pictures taken and bought packages or individual prints. Our friends renewed their vows on the trip and a photographer took pictures. We were interested in one picture and was advised that we cannot buy one picture and the only option was to buy 6 digital files for $500. Others bought individual prints for $30. You priced us out and now have no memories or the vow renewal.

Overall we like it, except for rainforest trip in Puerto Rico El Yunge very poor trip nothing to see but price is very high

Don't waste your money on this ship. The food (other than the specialty restaurants was terrible, imagination behind the activities was lacking, and the entertainment was mediocre at best. Probably the worst cruise we've ever been on.

No clear explanation as to why we couldn't keep the original itinerary of 3 days docked in Bermuda. Wad bummed, but made the most of it.

I am hesitant about booking another cruise with Norwegian. We were not able to stay in Bermuda for the entire time as planned. The only offer made to us is 20% off another cruise. It would have been marvelous to offer a refund on this very cruise as we were not able to enjoy our destination as planned.

This ship with 4800 passengers is crowded and loud. If you are looking for a quiet relaxing vacation I do not recommend this cruise or probably any cruise. The only quiet time is in your cabin. Our family will go back to vacationing on resorts travelling through air.

Overall we enjoyed our cruise and had good weather in Bermuda. Originally we should have had 4 days in Bermuda and ended up with 2. There should have been more activities for families and kids since it was spring break. Not everyone sits at the bar and drinks all week!

I wont choose NCL for a long time. I prefer Royal and Celebrity ships, Carnival entertainment, and all other lines food over NCL. This is my second and likely my last Norwegian cruise.

I was extremely excited to go on this cruise at being my very first cruise ever. Went with a group of friends who have croods numerous times and with Norwegian. All of us including your repeat customers felt that the food was awful, the security and staff did not do what they were supposed to do. They said they've never seen a ship out of control with kids the way they were acting. It was very disheartening to have this as my very first cruise and it'd be a free-for-all. I wanted more activities and music and dancing by the pool, I had a dealing with Norwegian and I was very upset because messed up my gratuities and there was a miscommunication and a lie that had happened and I was not told that I was losing it due to my military discount however the rep lied in her notes. I was told I was only losing a $50 onboard credit due to the cost of the cruise decreasing. Therefore I sent 55 minutes at customer service not being able to hear because of the atrium trying to fix this apparently tell me Norwegian would not reinstate my gratuities because I don't know why and it was nothing but a nightmare. I'm supposedly supposed to get $300 back and I have not heard anything.

in Spite of the severe weather and rocking of the ship, my husband and I really enjoyed our cruise.

Leaving was pretty smooth. We left because of what was said rough seas.it was pretty much from 2 cruises prior having engine problems and both previous cruises having the port time cascade. Ultimately we paid for it. Our time was cut down to 1.5 days because of storm system. The following trip was on time and got to spend all their days at Port. Ship was rocking pretty bad going in. Everyone was sea sick. At one point on second night there the ship made a loud boom at 3:44 am scaring and waking Everyone up

over all the cruise went well we had some bad weather ( no fault of the ship ). i went on the same cruise last year and this one was 100% better . food still could be a little more high end but very good . ship i clean and safe service is good with a couple exceptions ether way from excellent to fair. ports are great fun . we will definitely cruise again with Norwegian.

I would not choose NCL again. Too may issues. A lot of people complaining.

Norwegian falls short on entertainment on the ship. Royal Caribbean has parades and entertainment all day long. Game shows do not do the trick

There was a lot to do and the cruise was fun. Probably will opt for a different type of vacation in the future.

Great trip, excellent entertainment and delicious food, but NCL needs to hire more staff, waiting for an hour and a half to be served at the restaurants is unacceptable.

The places we stopped were beautiful. At st.martten we had our snorkel gear stoen, very disappointing because it seemed safe due to the fact we were on a small beach in front of a resort. Overall the food in dining rooms was decent but buffet was mediocre at best. The only thing to eat after 9pn was at O' Sheehan's and it was also mediocre. We cr uised with NCL 6 years ago and it was much better than this time.

This is a fun boat with lots of options. Pros: * Great Staff * Great performances * lots of stuff to do Cons * Really for experienced Cruisers * newbies need to do a lot of planning to get a good experience. * guest to staff ratio was way off ( not enough staff )

Was the worst boat ive been on. The food wasnt good, the entertainment was not good. Food selection was not to great. I think u should have more chicken and beef at the aisan station, no minced pork. Always seemed like no one ate it. Most employees were rude, only handful were nice. Some were pushy. Rooms were good and room attended.