Bon Voyage Magazine

Norwegian Cruise Line Cruise Reviews

Norwegian Cruise Line pioneered the flexible dining trend more than a decade ago, and the line continues to offer numerous, creative dining choices. (Think lobster roll stands and Cuban grills.) The line’s studio cabins on newer ships are a boon for supplement-weary singles, and Haven suites — which share a private sundeck and restaurant — feel like the concierge floor of an upscale hotel. Among the many kid pleasers: breakfast with Nickelodeon® characters (such as Dora and Sponge Bob) and learning Cirque du Soleil®-inspired tricks.
Nickelodeon is a registered trademark of Viacom International Inc.
Cirque du Soleil is a registered trademark of The Dream Merchant Co.

Review Summary

  • Couple
    3.4
  • Family w/young children
    3.2
  • Family w/older children
    3.3
  • Singles/Friends
    3.4
  • Group
    3.2

Norwegian Cruise Line sails 14 ships.

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8431 reviews from our community




Traveled As:
Singles/Friends

Room Type:
Interior

Experience:
1 cruise (first)

0
Helpful Votes

5 star
5 star
5 star
5 star
5 star

First Not the Last

small verified icon Verified Review | Ship: Norwegian Sky | Sail Date: Apr 11, 2014


It was a great first time for me!  The boat, the atmosphere of the cruise was great! Food was all over and the drinks were the right strength, music and sun.

 

 

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Traveled As:
Singles/Friends

Room Type:
Interior

Experience:
1 cruise (first)

2
Helpful Votes

1 star
empty star
empty star
empty star
empty star

first time on a cruise

small verified icon Verified Review | Ship: Norwegian Sky | Sail Date: Apr 11, 2014


there was no interest if you were on your first cruise, so no consideration.

the stafe was poor at giveing directions and poor english.

if that not enof to do this then I don't know what eles to say!

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Traveled As:
Couple

Room Type:
Balcony

Experience:
4-6 cruises

0
Helpful Votes

5 star
5 star
5 star
5 star
5 star

4 out of 5

small verified icon Verified Review | Ship: Norwegian Sky | Sail Date: Apr 07, 2014


This was our honeymoon and we had a great time. High winds in the morning caused our first two  excuisons to be cancled. But we found other stuff todo. We upgraded to the ultimate dinning package and would recommend that.  This was my first time to sail with Norwegian, I was expecting a little better service from hearing others talk about them.  But it would not stop me from coming back and sailing like a Norwegian again.  

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Traveled As:
Couple

Room Type:
Suite

Experience:
7+ cruises

5
Helpful Votes

3 star
3 star
3 star
empty star
empty star

It's Okay.

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date: Apr 06, 2014


What can I say. ... We booked this cruise to get away from the cold plus, it was convenient for us to get to the NYC piers. ... Other than that, I had no expectations. I knew what I was getting into on a ship carrying 4300 passengers and VERY LIMITED open-air, deck space.

CABIN: We booked a mini suite #13798 - PERFECT location midships (Since there are only TWO banks of elevators. One forward and one aft.) Can you picture that on a ship this size? ... Our cabin steweard RANDY CRUZ was EXCELLENT! ... The cabin space itself was fine, and the bathroom was excellent. PLENTY of storage in the cabin and the bathroom. The balcony, ... a joke. Sooooo small.

FOOD: Main dining rooms - Excellent. We especially liked the MANHATTAN ROOM. Buffet: Deck 16 - Fresh, tasty, excellent variety. There is a smaller version on Deck 15 with, fresh air seating (very nice). Specialty restaurants: Ate in the Brazilian. Excellent food, service, ambiance. And a lot of fun. You can reuest a table overlooking the dance floor of The Manhattan Room. Very nice location. Ate in The French restaurant. There were 4 of us. We each ordered a different main dish, and all were excellent. Desserts were outstanding EXCEPT the chocolate fondue served with fruit. The chocolate was not of high quality. Tasted like heated up Hershey's syrup. I do not recommend that you eat outside the restaurant, at the nice bistro tables they have set up. The smell of cigarette smoke from the casino is overwhelming (Whether or, not you're a smoker. Wouldn't you rather be able to taste and smell what you're eating and not, cigarettes?).

 

ROOM SERVICE: Very limited breakfast menue. After the third day, it becomes, same-old, same-old. Very inconsistant in their arrival times. Very! The mini suites have a small one-cup coffee maker. Ask the Steward to leave extra coffee pouches and double-up when brewing a cup. The coffee packets are weak tasting. The coffee in the buffets are restaurant is good.

ENTERTAINMENT. Burn the floor -  A MUST SEE! ... OUTSTANDING! Second City - The family version NOT FUNNY. Did not see the "adult" version at 11:00 pm but, was told by 3 other couples that it was EXTREMELY vulgar. All 3 walked out. Rock of ages - DISGUSTINGLY VULGAR. Why NCL would have a venue like this is beyond my comprehension. We left as soon as two guys "came out of the closet" and the audience applauded.

CRUISE ITINERARY. Really, really bad. Like I said, we only took this cruise because of convenience and to get away from the cold. Cape Canaveral - Oh my goodness! The ONLY way to get off the docking area is by taxi (cannot cross the causeway on foot), and ONE taxi company controls everything. Get prepared to wait and wait and wait on very long lines to get a taxi. And the taxi fare prices ... as high as New York City's.

You get the gist. ... Overall the cruise was okay, and just okay. Would I cruise NCL again? Probably not. ALL the entry level and mid level cruise lines do everything they possibly can to separate-you-from-your-money but, but, but, NCL has taken it to a whole new level. Eliminating every inch of public free air space and creating pay-to-enter venues. It is sincerely over the top. To the point of insultingly bad taste.

Why does my review matter, and you should take heed? Because I have taken over 40 cruises, have owned 3 full service travel agencies, and had done hundreds of ship inspections. Bottom line - If you do not have ANY expectations of experiencing a "fabulous" cruise, and, and, and you can get yourself a fabulous blowout price then, okay, take this cruise. If not, DON'T!

Cruise Photos

View from embarkation waiting area. Embarkation. Crowds grew larger as time passed. Embarkation area.

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Traveled As:
Couple

Room Type:
Balcony

Experience:
1 cruise (first)

3
Helpful Votes

5 star
5 star
5 star
5 star
5 star

Lasting Impression and Experiences

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date: Apr 06, 2014


This ship is the biggest in New York. This is our first cruise ever and I liked everything about it, there is so much activities and things to do onboard the ship. They have give away stuff every day at the duty free and fine dinning at different restaurant. The shows like Rock of Ages and Second City are awesome. Highly recommended for those who wants to try out cruises for their very first time and those who have been to one to try this Norwegian Breakaway.

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Traveled As:
Couple

Room Type:
Suite

Experience:
7+ cruises

1
Helpful Votes

2 star
2 star
empty star
empty star
empty star

Disney Cruise

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date: Apr 06, 2014


This cruise ship is definitly not for seniors..  The service in the Manhatten room was terrible.  Always waiting for an elevator that was already full...Port Canerval is in the middle of nowhere.  Did not stop at the private Island.    No movies. Could never get a seat for the shows.  The balcony was a joke.  They should call it a French Balcony.

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Traveled As:
Couple

Room Type:
Balcony

Experience:
4-6 cruises

1
Helpful Votes

2 star
2 star
empty star
empty star
empty star

Service in the Manhatten Room, Taste and Savor was very slow and the food was just okay .Menu's really did not change much.

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date: Apr 06, 2014


We got much better service and food at O'Sheenan's. Jefferson who worked in O'Sheenan gave us great service and was very pleasant to talk to. Antolin who worked in the Manhatten Room also gave us good service and was very pleasant.

Our Cabin #10844 was very nice and Miguel our cabin stewart kept the cabin clean and remembered our names from day one .

This was our first time cruising with Norwegin and probably our last.The only really good thing about it was that it left from New York.Maybe if we were crusing with children it would have been a better experience ,because i think the Breakaway is more geared for families with children.

 

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Traveled As:
Singles/Friends

Room Type:
Interior

Experience:
7+ cruises

2
Helpful Votes

5 star
5 star
5 star
5 star
5 star

THE BEST CRUISE I EVER HAD

small verified icon Verified Review | Ship: Norwegian Getaway | Sail Date: Apr 05, 2014


I HAVE BEEN CRUISING SINCE THE EARLY 60'S, HAVE CRUISE IN ALMOST ALL ALL COMPANYS, BUT THIS CRUISE ON THE GETAWAY WAS THE BEST OUT OF THE 30'S I HAVE TAKEN.

IT WAS SO GOOD THAT I BOOKED ANOTHER CRUISE FOR MY DAUGTHER, AT THIS MOMENTS , SHE IS CRUISING ON THE GETAWAY AND SHE HAS E-MAIL ME, THAT SHE LOVED IT.

I HAD A SOLO CABIN WHICH WAS EXCELLENT, VERY PRIVATE AND COMFORTABLE,

THE RESTAURANTS WERE EXCELLENT BOTH THE FREE ONES AS WELL AS THE SPECIALTIES.

 THE BURN TO THE FLOR SHOW SUPER GREAT.

THE ADDITION OF THE FLAMINGO BAR AND GRILL WITH TYPICAL LATIN FOOD IS EXCELLENT.

OVERALL, IT WAS THE BEST CRUISE , LOOKING FOWARD FOR A CRUISE ON THE "ESCAPE" NEXT YEAR

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Traveled As:
Group

Room Type:
Suite

Experience:
7+ cruises

0
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4 star
4 star
4 star
4 star
empty star

Second trip onboard the Gem

small verified icon Verified Review | Ship: Norwegian Gem | Sail Date: Apr 05, 2014


We had such a good time last year on the Gem that we booked the same itinerary and ship this year and brought some family along .  The Gem is a nice ship. Customer service is always right on any problem you have. There was a one night cruise ahead of our boarding. Maybe that was why our room wasn't the best when we arrived; the bathtub had LOTS of hair in it.. gross.. but within 3 minutes the supervisor had our guy there to clean it.. and the room was fine the rest of the time. I am a neat and germ freak, so I actually cleaned the whole room myself with spray and wipes,, but our cabin steward did a good job after that first time.In his defense, he worked alone!  No assistant like we have always seen .

I am not usually a complainer, but one major problem was the entertainment or lack of. The ship dancers were not in sync, and were actually a lot of the same shows we saw LAST year!  The comedian/magician was just so terrible that we got up and left. Guess cutbacks really show in their entertainment line. Did not bother to go to the single comedian since we were ALL so disappointed with the shows we did go to. 

Also they frown upon bringing extension cords onboard, which I understand. If everyone did it might create an overload. That being said, tho, my husband needed a cord for his CPAP machine and there were "none" available.. probably since a lot of people need them now. We were kind of in a bad situation here.. he needed it and there were none, so we were told.. BUT>. the electrician was able to bring one for us which we really appreciated. There needs to be some kind of waiver so your own can be brought onboard.

Our entire group of 10 booked mini-suites; we didnt realize that the kid's club would go on late into the night and they were allowed to run and jump the whole time . We had the exact same cabin last year and it was fine. From 1030 till 130 in the am this went on.  It was very disturbing to those of us who don't bring in the midnight hour. One lady in our group was directly under the kid's club and could not rest in the afternoon or even use her balcony. We actually were under the kid's pool and heard the moving of chairs and dropping of heavy things, but also had vibrations on the ceiling from the kid's club.!  My husband has to retire early due to his medical condition and it was greatly stressful for him, and he is a very heavy sleeper!

. The noise from the pool was taken care of after we complained to the customer service desk.. and tho they could not do much about the kid's club, since several cabins in our group and several that were not complained, Norwegian, tho, did assure us they would try to help as a token of goodwill and did so. 

The customer service on the Gem was fabulous, and took every issue seriously and  resolved it the best they could at the time.  We also had a toilet issue and a TV issue and all were taken care of quickly and properly. We received a bottle of wine and chocolate covered strawberries in our room because we had had so many issues.  Again, even tho we had a lot of them, each was taken care of quickly and we got calls from customer service after every resolution to be sure it was done.

Would I travel the Gem again? absolutely!

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Traveled As:
Family w/young children

Room Type:
Interior

Experience:
4-6 cruises

0
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3 star
3 star
3 star
empty star
empty star

Not fun

small verified icon Verified Review | Ship: Norwegian Gem | Sail Date: Apr 05, 2014


The entertainment was not good. This was my 4th cruise and it was the worst shows and entertainment during the day was boring! The food was good but had much better on other Norwegian boats and other cruise lines! And the front desk was horrible to deal with, they just yes you to death, no one had knowledge about the cruise ( asked would they be showing the uconn game?Answer:no can't show sports,well 2 different bars were showing the game)

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1 - 10 of 8431 reviews

Photos for Norwegian Cruise Line

Ships for Norwegian Cruise Line

Name Age Rating Reviews
Norwegian Dawn 11 years, 4 months old
4 star 4 star 4 star 4 half star empty star

3.5 out of 5

1010
Norwegian Sky 15 years, 3 months old
4 star 4 star 4 star 4 half star empty star

3.3 out of 5

856
Norwegian Jewel 8 years, 8 months old
4 star 4 star 4 star 4 half star empty star

3.5 out of 5

850
Norwegian Spirit 16 years, 3 months old
4 star 4 star 4 star 4 half star empty star

3.4 out of 5

715
Norwegian Star 12 years, 5 months old
4 star 4 star 4 star 4 half star empty star

3.3 out of 5

686
Norwegian Pearl 7 years, 4 months old
4 star 4 star 4 star 4 half star empty star

3.7 out of 5

629
Norwegian Sun 12 years, 7 months old
4 star 4 star 4 star 4 half star empty star

3.5 out of 5

547
Norwegian Gem 6 years, 6 months old
4 star 4 star 4 star 4 half star empty star

3.5 out of 5

541
Pride of America 8 years, 10 months old
3 star 3 star 3 star empty star empty star

3.0 out of 5

404
Norwegian Epic 3 years, 9 months old
4 star 4 star 4 star 4 half star empty star

3.4 out of 5

368
Norwegian Breakaway 0 years, 11 months old
3 star 3 star 3 star empty star empty star

3.2 out of 5

187
Norwegian Jade 7 years, 10 months old
4 star 4 star 4 star 4 half star empty star

3.6 out of 5

127
Norwegian Getaway 0 years, 3 months old
4 star 4 star 4 star 4 star empty star

3.9 out of 5

19
Norwegian Escape

0.0 out of 5

0

Ports in Norwegian Cruise Line

Cozumel, Mexico (8153 Reviews)

Sitting just off the gorgeous Yucatan coast, Cozumel revels in its mythic white-sand beaches and world-class coral reefs. Yet Cozumel is also the last stronghold of the Mayas, who settled the island in 300 A.D. Residents still speak Maya, and sometimes wear traditional Mayan clothing. Nearby stand the great pyramids and temples of their ancestors.

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Nassau, Bahamas (7128 Reviews)

Nassau/Paradise Island is the capital of the Bahamas. Explore Parliament Square, the government center that dates back to the early 1800s or check out the port's vibrant night life, including more casinos, theatres, and fabulous cuisine than you could possibly fit into a short stay. During the day, there's plenty of golfing, tennis, and swimming.

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George Town, Grand Cayman (5085 Reviews)

George Town is the capital of the Cayman Islands, and is situated directly on Grand Cayman. Once a center of turtle fishing, the area is now a popular tourist destination. Snorkeling and diving are especially popular, and the opportunity to swim with and feed the giant, graceful stingrays should not be missed. Don't worry--it is said that no one has ever been stung.

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Charlotte Amalie, St. Thomas (4511 Reviews)

Charlotte Amalie, is the capital of the United States Virgin Islands and the most popular cruise port in the Caribbean. Named for a Danish Queen, the city features pastel houses that are heavily sprinkled against a background of emerald hills. Colorful sloops dock along the waterfront, and a few steps back, down alleyways lined with old Danish warehouse buildings, is a world-famous shopping center.

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Philipsburg, St. Maarten (3324 Reviews)

An island under two flags, St. Martin/St. Maarten is French and Dutch. Philipsburg is on the Dutch side and famous for its duty-free emporia and casinos. A short drive will bring you to Marigot, a charming French Colonial outpost featuring shops filled with French fashions and imported Gallic goodies, as well as beautiful beaches.

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Belize City, Belize (2586 Reviews)

Belize City is the country's chief seaport, so snorkeling and diving is big here...bring a suit! Travel to a city previously inhabited by the Mayan people at Altun Ha, ancient temple of the Sun God. Or visit the Belize Zoo or Baboon Sanctuary. Gales Point is a great place to view manatees!

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San Juan, Puerto Rico (2262 Reviews)

The fortress of El Morro guards the harbor against long-gone Sir Francis Drake and his British privateers. The colorful streets of Old San Juan retain the Latin flavor of its seafaring past, when this was the heart of the Spanish Main. Sample the fiery rum made here, or indulge in an icy treat made from fresh tropical fruit and enjoy the Caribbean atmosphere.

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Ocho Rios, Jamaica (1827 Reviews)

With its swaying palms, glistening white beaches, and sophisticated resorts, Ocho Rios is a favorite vacation spot. For a splendid view, visit Shaw Park Gardens, overflowing with fragrant flora and refreshing waterfalls, or enjoy a refreshing trek through Dunn's River Falls one of the most celebrated attractions of the Caribbean.

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Costa Maya (Mahahual), Mexico (1731 Reviews)

Costa Maya is located on the Mayan Riviera, so named because was the home of the Mayans. Lush jungle vegetation is juxtaposed with beautiful beaches that have recently become the destination for scuba divers and snorkelers wishing to explore the untouched coral reef. or take a drive through the jungle and see an amazing combination of birds and mammals, like the wild deer and jaguars, spider monkeys, monkeys, and even alligators.

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Freeport, Grand Bahama Island (1693 Reviews)

Freeport/Lucaya is located on Grand Bahama Island and is the second largest city in the Bahamas. Freeport's many beaches offer you the once-in-a-lifetime opportunity to actually swim alongside dolphins! Freeport is truly a sports-lover's paradise; besides the scuba-diving, windsurfing, and fishing, Freeport boasts first-class golf courses!

Learn More »

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