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Norwegian Cruise Line

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Norwegian Cruise Line sails 14 ships.

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About Norwegian Cruise Line

Norwegian Cruise Line pioneered the flexible dining trend more than a decade ago, and the line continues to offer numerous, creative dining choices. (Think lobster roll stands and Cuban grills.) The line’s studio cabins on newer ships are a boon for supplement-weary singles, and Haven suites — which share a private sundeck and restaurant — feel like the concierge floor of an upscale hotel. Among the many kid pleasers: breakfast with Nickelodeon® characters (such as Dora and Sponge Bob) and learning Cirque du Soleil®-inspired tricks.
Nickelodeon is a registered trademark of Viacom International Inc.
Cirque du Soleil is a registered trademark of The Dream Merchant Co.

Recommended Reviews


jaredwhite16
Second Mate

Traveled As:
Singles/Friends

Room Type:
Inside

Experience:
1 cruise (first)

1 star
empty star
empty star
empty star
empty star

The Bahamas were great. The humiliating end to the cruise was appalling.

small verified icon Verified Review | Ship: Norwegian Sky | Sail Date: Jun 02, 2014

Who I am doesn't matter. What I look like doesn't matter. How I dress doesn't matter. How much money I make doesn't matter. Although I admit that if I were wealthy, I could have probably avoided the disgusting treatment I received during the end of my cruise.

 

Of course to better explain what happened at the end, I'll have to begin near the middle. I was awoken by the room servicing staff during the second night of my cruise. This was the first cruise I had ever been on and did not know all of the normal procedures of a cruise staff. Apparently, either during the morning or night, when there are activities going on and most guests are either out on deck or disembarked at a destination, room service will enter their rooms to tidy them up. I was napping before going out on deck.

 

The staff member said he would return in the morning and he indeed did. When I returned to my cabin after breakfast my door was open and he was in the bathroom wiping it down. Now I have nothing against employees just doing their jobs and I fully understood that's all the staff member was doing. However, I didn't feel comfortable with someone in my room while I wasn't there and my things unpacked. My things had been moved or stacked in different areas. I politely told the staff member that I would not like to have my room serviced and he left. I knew the probability of my property actually being stolen was low but I am a very private person.

 

A few minutes later he returned with his supervisor. So I explained to the supervisor that I would prefer it if no one, staff member or no, would enter my room while I wasn't present. I explained that I barely used anything in the room save for the bed and bathroom, neither of which were dirty even before the staff member began cleaning. I asked if room service could be held off until after the cruise was over and I was gone.

 

The supervisor then explained to me that "whether I like it or not" my room would be serviced while I am out and if I did not allow this I would need to speak to security. Now again, who I am doesn't matter, but being a supervisor in security I understand how the mindset of employees in the hospitality industry work. "The customer is always right until they break the routine, then they are a problem" is basically how it goes. The light threat didn't bother me I just politely asked if the supervisor would speak to his superiors about my request and if it turns out that I would be forced to allow his employees into my room then so be it. I was there to relax, not cause conflict. This scared the supervisor though, who attempted to make it clear that "it's not me forcing you, it's our policy" which I knew was just fluff. I nodded and again just asked him to put in the request and even said his employee could finish his job but the supervisor told me he would "give me a pass" for that day and that he would speak to the director of operations about my request.

 

For a portion of the next day I expected someone from the ship managerial staff to show up at my room or that I would be called to speak with them but no call came and no one knocked on my door. For the rest of the cruise I was left alone and able to relax. I figured the supervisor had spoken to the director and was told something along the lines of "it's not that big of a deal"

 

How wrong I was.

 

The last day of the cruise I was packed and ready to disembark hours before the ship reached port. Not because I didn't enjoy the cruise or the service was bad but because I am an early riser. The trait was instilled in me during my time in the army. Also I didn't want to wait in line to be let off the boat. I ended up being the second person in line waiting to disembark.

 

This is when I experienced one of the most disgusting and humiliating treatments from any staff in any establishment I have been to in my entire life.

 

Room keys, which double as credit cards, are given to cruise passengers only after proof of citizenship is verified. In order to receive the key you need some identification and a passport or certified birth certificate. I provided this documentation along with everyone else on the cruise before I was allowed on the ship. In short, I would not have had a room key if my documentation was not already on file with the cruise line. I presented my I.D. and room key, eager to leave the ship and go home. Instead the moment my card was swiped the staff member's demeanor changed and he began to stare me down as if I was beneath him. As if I was some common criminal. I recognized the expression well and instantly knew what was going on. I've been detaining and handling actual criminals, even terrorists for the better part of my life for god's sake so I knew exactly what was going on. My file had been flagged.

 

Then the staff member asked me for documentation I provided four days ago. At first I thought of refusing, because I knew where the situation was going, but I also knew that wouldn't get me the results I wanted so with a sigh I knelt down and opened my bag to retrieve my birth certificate. There were hundreds of people lined up behind me all impatient and eager to get off the boat and now I was the reason they were being held up.

 

EVERYONE saw the way the staff was staring me down.

 

EVERYONE saw the suits walking up to me.

 

EVERYONE saw them walk me to the side even after I gave the documentation they asked for.

 

While the guards were pretending to match up my birth certificate with my I.D. I decided to bite and asked what was going on. I received a pleasant smile from a lady in a suit and an even more pleasant lie; "oh nothing, someone must have made a mistake, you've done nothing wrong". Instantly the thought of well then why am I still being held up if someone made a mistake entered my mind but I knew it was pointless to ask. I waited, as everyone that walked by took their "I wonder what he did" glance at me.

 

When they finally let me off the boat the lady in the suit made sure she kept possession of my documentation and lead me to a room with three armed guards. She handed my documentation to them and left without a word. One of them took over the duty of pretending to study my certificate while the other two ordered me to put my things on a table to be searched. After seeing the frustration etched across my face one of them was kind enough to warn me by telling me to "think of us as a mirror and anything you do will be reflected back at you".

 

Again, I wasn't intimidated but didn't see the point in making a scene. I deal with people who make scenes daily in my line of work and it never helps. When the guards learned of my current occupation and that I am a veteran they finally began to realize they were being used as a proxy in a cheap display of payback against someone who only made a simple request to have his privacy respected. Their demeanor changed and they quickly repackaged my things and let me go.

 

My cruise was spectacular. Watching Miami shrink as the boat set sail on day one was a great experience. The food was great, the alcohol was greater. I traveled the Bahamas, met interesting people and learned intriguing things about their history. But the final experience I had aboard the Norwegian Sky was outright appalling.

 

I will NEVER cruise with any Norwegian vessel EVER again.

 

My family will NEVER cruise with Norwegian.

 

My friends will NEVER cruise with Norwegian.

 

My family's friends will NEVER cruise with Norwegian.

 

To have my file flagged as if I was some drug smuggling criminal simply because someone in management didn't like my request is beyond childish, beyond abhorrent. If I actually were wealthy I would have refused to move from that boat until some $1000 dollar an hour lawyer arrived and demanded my documentation be returned and put the fear of a massive lawsuit into the hearts of those suits with fake smiles. But since I received an email requesting me to rate my experience I figured this is all I can do.

 

This review probably won't matter to most people and will be buried amongst the hundreds of other reviews. But if one person happens to read it and think twice about boarding a Norwegian vessel then it will have at least done some good.

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Quietcruisers
Second Mate

Traveled As:
Family w/older children

Room Type:
Oceanview

Experience:
7+ cruises

3 star
3 star
3 star
empty star
empty star

Floating hotel with extras!

small verified icon Verified Review | Ship: Norwegian Getaway | Sail Date: Jul 26, 2014

The good things - not much movement felt even in rougher weather. New, clean, standard layout so easy to find your way around. Good shows, rope course, rock wall and mini golf. The main dining rooms were worth a visit, particularly Tropicana when the professional dancers are on. Savor and Taste are identical so pick one and stick with it. Quieter breakfasts could be taken in Savor or O'Sheehans. Excellent cabin steward. Plenty of evening entertainment if that is what you enjoy.  If you like to exercise, Get up early and enjoy some peace and quiet, run on the track (up to 9am only) or walk up and down outside deck 7 or around deck 8 ( you can only go partway around the outside here but can then cut through inside to go round again). The island visits were great - see below.

The not so good - with so many people on board, it was difficult to find any quiet areas and once the daily newspaper started to print where the quiet areas are.....well, they were not so quiet! Most of the entertainment is in the evening, so if you prefer to go to bed early, you miss out. Shows have to be prebooked so you may not get to see them, though I think you can wait in line and seats are released 10 minutes before the show starts, but by then, all the good seats have been taken. The food was not as good as other cruise lines although there was plenty of it. Buffet was almost always crowded but take breakfast before 9 and you will generally find a seat. Layout of buffet in one long line was not what we were used to. We tend to eat evening meal quite early to miss the crowds. When we did eat later at 7.30 in Savor, we waited an hour for main course. This cruise line does not allocate a time and a table to you, it is a free-for-all. As a result, you never see the same wait staff twice and it is difficult to build relationships with them. This made them come across as indifferent or not as friendly as other crew members. The ship has now started to offer a set table and time in Savor for the whole cruise but when we did this once,(same table and time as the previous evening) we had different wait staff!

There were limited organized activities during the day compared to other cruise lines we have been on and many incurred a charge such as behind the scenes tour for $79. 

Dress codes are not enforced and it was a little disconcerting to stand in the buffet line next to men with no shirt on. Food hygiene/ hand sanitizing not taken enforced as much as on other ships.

 

Shore excursions - since this was our 6th cruise, we have learnt not to take up the ships excursions but to do our own thing. We met many locals and had a great time. If you take the hustling as you exit the port gates with good humor, the locals respond in kind. We never felt overwhelmed by it.

At St Maarten, we took the water taxi into town and walked along the beach front. You can hire a chair and umbrella with wifi and drinks for a very reasonable price. We went to the Blue Lagoon and had frozen smoothies - mango or lemonade. They were delicious. My husband had local rum in his! Wow! Not sure how he made it back to the ship! So tasty! We picked up a shopping passport at the port gates and there were many many freebies in there. My teenage daughters went in many of the shops and got 6 pairs of pearl earrings,  a pearl necklace, a topaz necklace, three charms. Larimer is the only gem from the Caribbean and most shops sell it. Do not settle for the first price offered, even with the passport discount!  We were shopping at the cheap end of the jewelry  range but eventually got a sterling silver larimer pendant and chain, earrings and bracelet for $80 with another pendant thrown in. My daughter got a chunky sterling charm bracelet and two charms for $10. The shops furthest from the terminal gave the best offers, especially for cash! 

St Thomas - we walked across to the butterfly garden which is right by the cruise ship terminal. It is very small but well stocked with butterflies and we spent an hour there looking at four types of butterflies and listening to a talk by a knowledgeable guide. We then walked to the cable car and went up to the top of the mountain. There was only a short wait at each end. The views were incredible. We sat in the cafe at the top just looking out over the bays and the harbor. 

Nassau - here is where the most hustling takes place, but there were four cruise ships in port so thousands of tourists coming through! You can take a horse drawn ride, hire scooters or get a taxi to Atlantis, but we decided on a three hour guided tour in an air-conditioned taxi for $25 each. Felton our very knowledgeable mature guide showed us areas you would not see on organized tours. We saw a Rastafarian parade, visited a very quiet beach where local school children were taking swimming lessons, also visited the Fort and Queens staircase, then on to Atlantis. We were only there for 45 minutes, but found we could only access the casino and marina without paying for a pass. Food and drink here were very expensive. The resort was massive and slightly overwhelming! Our guide told us that there is a new one being built on one of the other 700 islands. 

 

Overall, a good cruise on a great ship. It felt crowded at times and still has teething problems. We are a quiet family, have cruised with Princess, Royal Carribean, P and O and now Norwegian. We still prefer Royal Carribbean for cruising, but enjoyed this itinerary and the relaxed nature of the ship.

 

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rosendiane
Third Mate

Traveled As:
Couple

Room Type:
Balcony

Experience:
7+ cruises

4 star
4 star
4 star
4 star
empty star

Amazing Change

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date: Jul 06, 2014

We sailed on the Breakaway in June 2013 and again earlier this month.  What a difference!  In June, I seemed to spend all my time walking the passageways to the back of the ship for food and then to the front for entertainment.  What a bore.  It didn't happen this time and the only reason I can find to explain the difference is the location of my cabin right next to the aft elevator lobby.  The ship has only two banks of elevators and all the activity centers are located between them  and easily accessible.  We had a mini-suite the first cruise and a balcony cabin the second.  The balcony cabin seemed more comfortable.   We discovered Spice H2O which we didn't remember from the first cruise, but it's a lovely open deck on the top rear of the ship which is child free during the day and becomes an entertainment venue at night with an enormous led screen for showing movies and DVD's.  We loved the ship the second time around.  The only drawback for late night snackers like us, is that there's no place to get a cookie or piece of cake after eleven at night.  We wound up eating hot dogs in O'Sheehan's at midnight.

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jcravens
Third Mate

Traveled As:
Family w/older children

Room Type:
Balcony

Experience:
4-6 cruises

5 star
5 star
5 star
5 star
5 star

Incredible Journey to the Eternal Cities of the Mediterranean

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Jun 23, 2014

This is a fantastic cruise.  Not only do you see the greatest cities of the ancient world, walk where Aristotle and Caesar walked...you can see, taste, touch, and smell the places they lived.  The ship is awesome in its own right.  Not so big and so many people that every day off the gangway seems like a cattle call, yet big enough to offer something special and to the liking of everyone aboard this small town afloat.  The crew is courteous and spirited and they aim to please...to make your journey relaxed and compfortable.  You will work harder on this vacation than you are accustomed to at home unless you are a gym rat.  There is so much to see you will not want to miss anything, so get out the walking shoes and do a couple of miles a day in preparation for this journey through time. The food on the ship is outstanding and the variety incredible...you will gain weight even with all the walking.

I have done 6 Med cruises, and for itenerary, amenities,ships cleanliness, ship size, time in port, and staff friendliness...this trip is the best by a significant margin! You get to see St Mark's Square and the canals of Venice and even take a water taxi or a Gondola ride.  You get to stand atop the Acropolis and see the Parthenon and the Temple of Nike. Walk where Paul the apostle preached and Aristotle taught philosophy to Plato. See the last reputed residence and home of the Virgin Mary, mother of Jesus Christ.  Walk the Marble streets of Ephesus and touch the facade of the ancient library of Ephesus. Stroll the exact same street on which Cleopatra and Marc Antony walked in procession into the great port of Ephesus and stand in the Ampitheatre where Paul was arrested for preaching the gospel. It is reputed that he penned his first letter to the Corinthians while imprisoned in Ephesus.

Your boat will take you on a passage through the Dardenell straits and the Gallipoli battlefield where the allies fought Turkish forces at the end of World War I, a struggle bourne out in a movie of the 80's bearing the name of that strategic penninsula of land.  See the city of Istanbul and the Blue Mosque and Haggia Sophia.  Take a boat ride up the Golden Horn or up the Bosphorus to the gateway to the Black Sea.  See the Grande Bazzar and the Egyptian Spice Market.  The tastes and smells are amazing alone.  Istanbul is an experience in and of itself and yet just another of the incredible and vibrant cities you will see on the cruise.

You will see Naples and if you want the Isle of Capri, or Pompeii and Herculaneum.  If that is not enough adventure, take an afternoon ride along the Amalfi coast, lunch in Sorento and take a quick swim in the sea to cool off after your trek through the ancient city in the wee hours of the morning. Oh, did I forget to tell you how beautiful it was to cruise through the Greek Isles and the straits of Messina on the way to Naples?  My heavens, the view of Mount Aetna and the trip past the island of Sicily and the tip of the boot of the Italian mainland...beauty on both sides. And by the way, just out of the Straits you cruise just pass the Island of Stromboli and its active volcano.  It will sometimes provide a fireworks experience rivaled only by a 4th of July spectacular.The rear deck of the ship behind Raffles provides excellent viewing.

Your day in Rome will be what you make it.  The Vatican and the Sistene Chapel, and the Pantheon, it simply is not to be missed.   I wept when I saw it the first time.  Not an overly dramatic person, but to see such beauty and brillance over 2000 years old and still an active catholic church...the open roof, the frescos, the tomb of Raphael....Did I mention the Colliseum, the house of Ceasar, the old ruins of Rome, the Circus Maximus, The Cathedral of St. John and the Escalara de los Santos( the steps Christ allegedly ascended on his climb up Calvary to the cross on the day of his crucifiction).  Rome is truely " The Eternal City ".

Florence, the home of the Rennasiance.  See Tuscany and Pisa's leaning tower.... that is much more amazing in person than could ever be revealed in a photograph. See Florence and the Duomo and its dome that architects can only speculate still as to how it was made and created.  See the Palaca Vecchia the home of the Medicci family and frequented by Machivelli, Davinci and Michaelangelo. Go see the jewelry on the Punta Vecchia Bridge.

See the sites and taste the wine of Provence in Toulon, or do a day at the beach. Then there is Barcelona. The Sagrada Familia Cathedral by Gaudi, the Picasso Museum, Salvadore Dali, La Rambla.  The nite life begins at midnight and concludes with breakfast.  The Art and vibrance of the city are palpable.

This is the cruise of a lifetimes worth of travel adventure in one cruise sailing.  You will not replicate this itenerary, this luxury travel, this level of entertainment, and this much exposure to the culture of the Med anywhere for three times the price.  This is a travel value!  I am going back and see it all again next summer.  Hope that I see you there, I will be the crazy American with a camera in one hand, a map in the other and a check list of places to see and things to do today. 

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IslandBoy
Third Mate

Traveled As:
Family w/young children

Room Type:
Balcony

Experience:
4-6 cruises

3 star
3 star
3 star
empty star
empty star

Hawaiian Cruise on Pride of American

small verified icon Verified Review | Ship: Pride of America | Sail Date: Jun 14, 2014

This was our second Hawaiian cruise on Norwegian and our third trip to the islands. We had cruised the islands on a different Norwegian ship a number of years prior to Norwegian's acquisition of the Pride. The unique nature of a US-flagged ship allows for more time in Hawaiian waters and subsequently longer port stays which is what prompted us to book this cruise. Additionally, we have 2 young children so we thought a cruise would be a good way to introduce the kids to Hawaii.

 

As far as the ship is concerned, the overall appearance and common areas were nice enough. Elevators were a bit small especially considering the number of passengers. I did not like the all-American decor present throughout the ship versus the primarily Polynesian influence and decor we experienced on our prior Hawaiian cruise. The pools were relatively small and the toddler pool was miniscule. The cabins were a bit smaller than I expected and smaller than I have stayed in on previous cruises looking at a comparable category of cabin. Additionally, the cabin space and storage was not as well laid out as I have seen on other ships - more of an issue for us since there were four of us travelling together. The bars and lounges were adequate although most closed a little earlier than I would have liked. The fitness center was sufficient for my needs and was uncrowded at night when I used it.

 

Food was a bit disappointing. The buffet was adequate for breakfast, so-so for lunch and disappointing for dinner. The main dining areas were mediocre at best and the menu varied very little day-to-day. Each night there were perhaps one or two new appetizer and entree choices and a "regional" specialty however, "regional" did not mean Hawaiian/Polynesian, but was simply whichever type of cuisine they chose to prepare for the night. Having recently returned from a cruise on Royal Caribbean's Allure of the Seas, we found the food on this cruise disappointing.

 

Service in the main dining rooms was okay although at times the staff was less attentive than they could be and on more than one occasion I felt as if I was being rushed out of dinner. Our cabin attendant was excellent - the room was always clean, ice always refilled and we never wanted for anything in our stateroom. Outside of these areas, I found the staff as a whole relatively inattentive and less than helpful. Restaurant staff seemed poorly trained, tables were not bussed efficently and you could overhear various staff members  complaining about their assigned duties which is something that I have never experienced on any other ship I've cruised on. Staff members would almost never ask if you needed anything let alone be proactive at providing missing items or other forms of assistance. To illustrate my point, I attempted to schedule a reservation for dinner in one of the dining halls and was told by a gentleman in guest services that I could not schedule reservations after 5 PM. I then walked down the hall to the dining room where the woman working the dining room was able to place a reservation for dinner. At no point did the gentleman in guest services tell me I could go to the dining hall to schedule, nor did he offer to call the dining room to allow me to place a reservation - a little thing but something that speaks to the level of customer service experienced throughout this cruise.

 

"Freestyle dining" - in theory a good idea and in fact, on our previous Norwegian cruise, it was implemented quite well. On this cruise, if you didn't have reservations for dinner you could expect to wait for anywhere from 15-45 minutes unless you went to dinner very early (5-5:30). I attempted to make reservations every night of the cruise only to be told each and every time that there were no reservations in any of the main dining halls until 8:15 PM which is too late for young children. So invariably, we ended up going to the dining room and waiting, something which is also not easy with young kids. In addition, since we had travelled with another couple and their children (8 total) we had to sit at separate tables a few nights to avoid a very long wait. Meanwhile, upon being seated, we noted that at least a quarter of the dining tables were empty each night. I am unsure whether some of these tables were awaiting a reserved party or whether there was just not enough staff to service the tables. I have to assume that many people must have scheduled reservations for dinner each and every night upon boarding the cruise which defeats the purpose of freestyle dining. In my opinion, if you are going to advertise freestyle dining, you should not allow reservations or at least not for smaller parties of 4-6 people.

 

As far as ship entertainment, there is no casino since gambling is illegal in Hawaii and the ship does not leave Hawaiian waters. The evening shows were not something that appealed to either my wife or myself and certainly nothing for my kids so we typically had dinner and drinks and then bed for my wife and kids and off to the fitness center for myself.

 

Ports-of-Call/ Itinerary - This is the real reason to take this cruise. The Hawaiian islands are beautiful and there was a good amount of time in each port to experience each island. Having been on the islands before, we were familiar with the activities and sights so we rented a car at each port so that we could tour the islands on our own. As such, we did not participate in any shore excursions.

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Roll Calls


Norwegian Epic
45
Members on Cruise

14 Night Transatlantic Westbound (Barcelona To Miami)

Sail Date: Oct 26, 2014
Ship Name: Norwegian Epic
Imflyinghi
JFK56
+ 43 Ship Mate app members

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Norwegian Dawn
32
Members on Cruise

14 Night Caribbean Escape (Boston To New Orleans)

Sail Date: Nov 07, 2014
Ship Name: Norwegian Dawn
32 Ship Mate app members

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Norwegian Getaway
26
Members on Cruise

7 Night Eastern Caribbean (Miami Roundtrip)

Sail Date: Oct 11, 2014
Ship Name: Norwegian Getaway
Julpelly
cgechter
GmaMoore
mimibsn
+ 22 Ship Mate app members

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