Great Itinerary - service aboard the ship very poor

Zuiderdam Cruise Review to Caribbean

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 11

Overall rating:

3.1 out of 5
Verified Review
Zuiderdam

11 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)

Sail date: February 27, 2019

Ship: Zuiderdam

Cabin type: Suite

Cabin number: 8086

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Service aboard the Zuiderdam was very disappointing. Ship itself was nice.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5
Service in the dining areas was extremely poor!! Lido deck servers were rude and yelled at people dining. Officers aboard the ship didn't care. Very poor service!!!

Piano Bar

5 out of 5

The dueling pianos were the highlight of our evenings aboard the ship. Both performers were great and very much in-tune with the people surrounding them. They were excellent!!!

Lido Restaurant

1 out of 5

Service and food quality was terrible!!! Picture the worst McDonalds that you have ever been to staffed by an all non-English speaking staff. That's what you will get.

Onboard Activities

4 out of 5
The evening entertainment was good. The piano bar singers were fun to be with.

Guest Services / Excursions

2 out of 5

Guest services could care less about your concerns. The staff there was equivalent to ghosts.

Entertainment

4 out of 5

Art Gallery

1 out of 5

We always enjoy the art galleries and the art auction. No one manned the art gallery, there weren't any art auctions. Art gallery had approx. 10 paintings.

Children's Programs

We do not have children.

Service and Staff

1 out of 5
Room stewards were great. All other ship servers and personnel sucked!!!!

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5
nice room. we enjoyed the balcony. Very spacious and comfortable for the two of us.

Ship tip

Pick a different ship!!!

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Half Moon Cay, Bahamas (Private Island)

4 out of 5

Oranjestad, Aruba

5 out of 5

Willemstad, Curacao

5 out of 5

Cartagena, Colombia

4 out of 5

Enter Panama Canal At Cristobal

4 out of 5

Cruise Gatun Lake (Inside Panama Canal)

2 out of 5
Excursions at this port were over priced and we didn't get half of what we paid for.

Cruise Gatun Lake (Inside Panama Canal)

3 out of 5

Cruise Gatun Lake And Panama Canal

4 out of 5

Exit Panama Canal At Cristobal

3 out of 5

Colon, Panama

4 out of 5

Puerto Limon, Costa Rica

4 out of 5

Disembarkation

3 out of 5
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