Not very good

Item: Ruby Princess
Rating: 3.3
Author: PatrickDBaker

Ruby Princess Cruise Review

PatrickDBaker

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 23

Overall rating:

3.3 out of 5

10 Night Alaska Inside Passage With Glacier Bay (San Francisco Roundtrip)

Sail date: April 30, 2022

Ship: Ruby Princess

Cabin type: Suite

Cabin number: D732

Traveled as: Family (older children)

Reviewed: 8 months ago

Review summary

It was a nice cruise even with the issues. I also lost a pair of Apple AirPod Pro headphones in our cabin which apparently never got turned into lost & found. They had my name engraved on the case & I tracked them to the middle of the Pacific Ocean. Guess the steward got that as an additional tip. As a stockholder I was disappointed in some of the things that went on aboard the ship. Somehow my daughter who was a child at the time became the primary on our account and was give the final bill at the end of the voyage. Also, after several attempts to contact Princess customer service & stockholder relations my emails went unanswered. If that’s how Princess wants to treat their guests & stockholders then perhaps I’ll look for another company to cruise with & buy stock in them instead.

Embarkation

4 out of 5

Embarkation was fairly easy but we had booked a suite so we had a more streamlined experience.

Ship experiences

Food and Dining

4 out of 5

The food was decent. Although they did run out of lemons 1/2 way through the cruise. How do you run out of an item that you’ve bought the same quantity of for years?

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

2 out of 5

This is a sensitive area. I felt that we were treated differently from the “home based” guests. The folks that lived in the San Francisco port. They seemed to be fawned over & we were snubbed when we asked for anything at the dining venues. Our steward on the other hand took good care of us. At times it was difficult to get a drink delivered. I was sitting in the ships cigar lounge enjoying a cigar & had ordered a drink that never came even though the bar was 40 feet away.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Our suite was large & had one of the largest balconies on the ship. Plenty of room to relax & watch the glaciers & sights. If was a bit old but it was nice.

Ports of call

San Francisco, California

3 out of 5

It’s changed alot since I was there long ago. Businesses along the piers have shut down for good & the city had a lot of homeless people about. Theft was witnessed by my family & I in a parking lot right by Pier 39. Smash & grab from someone’s car in the parking lot.

Thumbs Up 2

Juneau, Alaska

1 out of 5

It was small. We booked an excursion & were then told by the cruise line that it was cancelled. We went to the same place on our own & had the same experience that the cruise line would have provided. What a bs move on Princess.

Thumbs Up 0

Victoria, British Columbia

1 out of 5

We paid for a bus tour with a food stop included. We got to the port & were told that we have 4 hours in port and the food stop would be cancelled. No price adjustment was made by Princess. Disappointing.

Thumbs Up 0

Skagway, Alaska

4 out of 5

Cruise Glacier Bay

5 out of 5

Ketchikan, Alaska

4 out of 5