Rotterdam Reviews

We all enjoyed this cruise and was happy with the ship. It was very quiet and relaxed. You won't find all the other exciting. loud entertainment that you may find on a carnival cruise as it is not geared toward young people. It just depends on what you prefer. Great staff and friendly service. Very clean, elegant ship.

See my comments above. I've nothing more to add but this website won't let me publish it until I use at least 50 characters.

Disappointed by missing Costa Maya (Mahahual), Mexico, I was hoping that we will stop in different port (Cazumel) instead .

The ship was a disappointment, it was understaffed, and the entertainment was very poor. The cruise missed a major port of call, I got severe food poisoning and spent 2 days in isolation. I would not recommend this cruise to anyone.

Bad ship, bad ports of call, bad check in and bad disembarkation. As a HAL 3 star mariner, this was an embarrassment and will likely push others not to 1) cruise again 2) never to sail HAL. Bad crew decisions make a bad cruise for all.

Compared with other cruise line, the buffet in this ship were very poor selective, everyday will have same kinds of food, the later the worse. Disembarkation was very slow and not organized. Total guest was 1400 but they used almost 1 hour for expedite people. They just wait and didn't call other group people even no expedite guest left. We were in the later group and stayed with most people in Main Stage room. The disembarkation of other groups were going on about half hour and then stopped and no one call on the next group. We went down to the outlet but did not see any guest there- the entire hallway was empty. The guard told us we could go out what ever our group was. At that time, we know a lot of people were still waiting for the call for their disembarkation.

Boring, activities were awful and limited, shows lackluster, food unimaginative and they served the same things, not enough places to get drinks, missed a port of call, missed our return flights due to heavy fog and they were unwilling to help with new flights or finding hotels to stay. Just one disappointment after another. Many things didn’t have to be bad, such as linens with holes in them or stains on them

I’m a frequent cruiser and this was my first Holland America cruise. This cruise caters to a much older passenger and if I had realized this before I probably would not have booked it. Very few lively activities onboard and food was not as good as I expected.

We have been on more than 15 cruises and this is by far the worst one yet. No entertainment by the pool. Not enough runners for drinks. Show's were a joke.

We LOVE Holland America but this cruise and this ship makes us want to change despite our three-star Mariner status with only a few days to make four-star it would be a shame to change cruise lines. Also, we sent our customer survey to Holland America two days after docking in Tampa and have as of nearly two weeks later have never received a reply from them...I'm thinking that instead of hiring a CEO that never worked in the cruise industry that they need to replace him -- Orlando Ashford certainly is leading this cruise line down a path that it will never recover. Just my opinion.

good cruise to several islands that I have not been to before.

Another relaxing trip during the holiday season. Can't wait to take another one.

Great 7 day trip. Lots of wonderful food and friendly staff and guests. Nice ports of call overall. Guatemala was the only down side because there was not much to do.

The ship, staff and services were perfect, no problems what so ever. Such a clean ship. Couldn't anchor in Grand Cayman due to Ports being closed due to seas, but was refunded by Holland America. Great entertainment , just wish WiFi was free for passengers and crew.

We were surprised by the lack of daytime music, lack of activities on board and a rather dull Dining Room menu.

We were promised a 25.00 per person credit that we did not receive. We were told they couldn't reach our cruise connections customer service so we did not receive our 50.00 in free cash.

The staff on board were amazing! Onboard activities were good, but limited as it’s a smaller ship. Food was excellent. Did I mention the staff? Could not have asked for a better first time experience

Enjoyed the cruise, specially the dining and cleaning personnel did a fantastic job. The entertainment (comedians, the Adagio, the Jazz Quartet) were also very good.

This was a very nice trip with a great crew on board. The entertainment was lacking.

Staff was outstanding! My room Stewart always called me by my first name. Never at any time did a staff member NOT acknowledge me with a smile and friendly greeting Truly wonderful