Rotterdam Reviews

Staff was very friendly and helpful. The only thing we wouldn’t do again would get to skip Sydney. Not much to see or do. And the tour from Holland on Quebec situation was just awful. We have reported the tour and waiting to see what Holland will do for us.

The itinerary was excellent--the scenery in Greenland, Iceland and Norway was incredibly beautiful. Although the ship (Rotterdam) is older and in need of updating, the amenities, activities and service by staff was very good--with exception that service in the Main Dining Room was very slow. Holland did its usual very good job--with exception that the tour operator for our excursion Edinburgh Castle never got us to the castle, yet Holland would only reimburse 30% of the excursion cost. Unbelievably poor response on Holland's part. There was an outbreak of Norovirus onboard the ship, beginning at the very start of the 38-day voyage. Holland's initial response was slow--just reminder announcements to wash hands, and putting an attendant near the Purell dispensers. Later, they took more proactive steps (Disinfecting cabins, common areas, elevators, stair railings, etc. Discontinuing self-service at food and drink areas. Shutting down the library, etc.). However, they started this measures later than they could have, and in incrementally more measured steps. As a result the ship had a growing number of cases on board, over a longer period of time. I personally felt that their more proactive steps should have been implemented sooner, and continued longer. (They discontinued after 20th day or so, and after a few days more cases occurred).

Unfortunately weather did not cooperate and we learned to live with constant sound of he fog horn. Greenland is of no value as a stop. Ships staff was excellent but food quality is slipping, especially on the Lido. charging extra for many in-room breakfast items is not acceptable.

Overall the cruise was good with a number of port stops that I wouldn't otherwise have visited. The Lido buffet was good with a wide range of choices for breakfast, lunch, and dinner. The dining room service was good, but the food wasn't any better than the buffet. There were a number of very interesting talks and a variety of other on-board activities.

Use will defi.itely seek out other Holland America options. Loved the size of the ship. 1,400...

Great getaway and a great value. Fantastic food and service you need to go to a five star status restaurant to get.

We enjoyed our first time on a Holland America ship so much we gave a deposit for another trip

Good itinerary, but ship needs major refurbishment.

We were looking for a private, relaxing, reconnecting experience. This elegantly decorated ship with friendly, quality service gave us exactly what we needed.

Very enjoyable cruise on the whole and enjoyed the ports.

Fantastic cruise, would consider doing it again in the future.

Great cruise, even without many activities, Food was excellent. many healthy choices, clean ship, friendly staff, seemed to be not enough wait staff in dining room

I like my room with ocean view even I had last minute booking. Dinning room lido dinning and room services are excellent. Terminal agents in Tampa are horrible ! Holland company and link customers booking is horrible. my booking were not linked even I was on ship the third day when I used my room card playing slots machine.. They don’t have my booking with them.

Despite the social environment aboard the Rotterdam not being a good fit for me, the excursions and staff made the trip worthwhile.

We loved the ports of call but were disappointed in the experience on the Rotterdam.

Beware Rotterdam!!! No hot water in our cabin for a week. Holland America was unconcerned with the issues. In the end they gave us a $250 Credit for our inconvenience. Not nearly enough to have to endure two cold showers a day for a week.

We loved the cruise and being able to relax and see the sights without moving our luggage every day or so. The food was delicious, we met great people, and enjoyed new ports of call. We hope to go back to Canada again sometime. Thanks for the wonderful experience.

Overall it was pretty good but not exciting. Unusually warm weather cause less than peak foliage. We enjoyed ourselves as we went with a group. If we had gone alone we would have been bored.

Each of the maritime ports and islands was unique and colorful. Ship was relaxing and sophisticated but not snobby, met many 8interesting people in open dining. Made new friends!

We had a great time on this cruise. We had previously taken this cruise in the other direction (Boston to Montreal) on the ms Maasdam and enjoyed that so much we decided to do it again in this direction. The things that were on the other ship and not on the Rotterdam were dance lessons, flower arranging class, more Bingo, and movies we liked better. But overall, we still liked this cruise. We liked the different ports that we stopped at. The crew was fantastic. Everyone is friendly, attentive, professional, and efficient. We enjoyed the different foods and activities. Gala night was fun. The shows at night were excellent. There was no "crew show" on the Rotterdam like there was on the Maasdam (which we enjoyed), but that may be because the crew are just so busy. Overall, we would highly recommend this cruise.