Norway is a beautiful country. Most of the ports we visited were small and we were the only ship in port so there weren't the usual crowds in town. One shore excursion was cancelled because not enough people signed up and one was changed due to snow on the mountain. It was a very relaxing, no rush trip. The entertainment on HAL was not up to their usual standards but the scenery made up for it. We had booked 2 shore excursions from , supposedly at a discount, for the hop on/hop off busses. When we got to the bus we found that we could have saved $10 each if we booked directly with them on shore.
+ accommodation, i.e., bed, linens, shower but not the sound from the stage
+ wait and housekeeping staff
+ ship's condition for its age (1997)
- onboard WiFi kills free, nearby, off-board WiFi
- business processes; several errors/discrepancies in printed/webpage info
- lack of empathy from Ashore Department and Customer Service Desk
- inadequate preplanning for crowd control around elevators and level 1 exit to the gangplank
- uneven footing in the highest traffic area on the ship (can you spell Lido?)
- unbeknown surprise of booking a 21 day but receiving a 14 + 7 "Collective Cruise".....did not see that in my contract anywhere
- if the spa worked I could not figure it out and no one came to check
- there is more but it probably gets a little bit petty after the above
good price and went where we wanted to go. all Holland America shore excursions were over priced and to much bus riding sight seeing. should have more stops to take pictures, than trying to get a picture from a moving bus. not enough variety in night shows, not enough actives on sea days, food buffet was same items day after day for all three meals for short cruises would be ok but not when on 44 days
We loved each port and the excursions. The food on the ship met our expectations and the staff was friendly and helpful. Over all, we would do this cruise again.
We were very pleased with the service. We loved the location of our cabin (3319) but would not recommend it to anyone. Wooden bench located outside cabin window stored hose that was used to wash the decks every morning at 5am. Very noisy.
Itinerary was great. I would highly recommend this cruise as it covers many of the islands in the 21 days. Had beautiful weather and really enjoyed our dining room table location and 4 other companions.
Showroom Entertainment on board was exceptional. We went almost every evening. Loved piano man Stryker and Adagio also.
Liked being on a smaller ship again (1300 passengers).
Ship was in great condition. TV system really needs upgrade. We were told this would be done while in dry dock this fall.
Great itinerary, good value, good service, good food, and good planning to replace the Key West stop with Cozumel due to bad weather. Nice variety of entertainment on board and learned a lot at the computer classes.
I love the cruise line. Service is excellent and the food is amazing. We were in port 17 days out of 21. We had wonderful times in port and will book our next cruise on Holland America again for sure.
With so many ports of call you just get a taste of each location. Unless you book tours all you get is a shopping experience. It was a good escape from winter in New England. We had not done a cruise in several years and found cruise line had cut back on food and service. Internet very expensive onboard.
Passengers were almost all elderly and many had disabilities. We met some nice people at our assigned dinner table. Good entertainment each evening.
A bit disappointed.
On board services/programs/meals NOT up to the standards of Holland America of previous times.
On board activities (without charge) are almost non existant
crew to cabin ration is inhumane...used to be 15-1 NOE 30 -1
Cruise was ok, Panama Canal is awesome
We had a great time ,the only thing the Port we went to on Sunday everything was closed in town.The weather was perfect .The staff was great.We would totally recommend this cruise ,there were a lot of older people on this cruise really not many children around.
This Holland America cruise was not nearly as good as other HAL cruises I took in the past. The information desk staff were not ar all helpful and actually they were borderline rude.
We enjoyed the ports.
On Roseau, Dominica Elise, with SHAPE gave us a wonderful walking tour of the historic district. This should not be missed. She is very knowledgeable and a good communicator.
On St Maarten, we had David with Bernard Tours. Great 4 hour tour of both French and Dutch sectors. Informative and good cross section of the island.
The food in the dining room was very good. The Pinnacle was even better. Finally, Le Cirque was one of the best meals we ever had. A+ overall.
That said, the buffet in the Lido had some luke warm to cold dishes. HAL needs to work on this issue.
Our cabin crew and the crew in general were just first rate. They we both pleasant and helpful.
The entertainment was below par. Although the singers were good, the dancing production looked amateurish. The country act and the comedy were not very good. This whole aspect should be improved.
Generally, the ship condition was good. Although the staff keeps the ship well maintained, Rotterdam is due for a major renovation.
Exercise Facility - Although the equipment was well maintained, it was old and not up to normal standards with other cruise lines.
Overall - We had a great time and would highly recommend this cruise.
i am very pleased with Holland America. I was worried at first due to the ship is older and we have been going on the new RCCL and Princess ships which have lots to do. The best part of this ship was the BB Blue band. They were awesome. The best cruise ship band I have ever seen. The staff on the ship were better than the other cruise lines and the food was better also. No complaints for us. Will do it again next year.
Had a very relaxing cruise - we were well attended to by the staff, and the accommodations and food were excellent. Some, not all, of the entertainment was disappointing - but the day to day living was excellent. Would definitely recommend this cruise line to others!!
Service, live entertainment, food and ports of call were for the most part fantastic. The fellow passengers however were older than in other cruise lines, and that had positive and negative implications. Positive: food, entertainment and cleanliness were above other lines. Negative: Teen and young adult activities were boring or non-existent. Also, bring your own multiple port outlet. There are none around the ship and only one in your cabin.
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