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3.9

Very Disappointed with Royal Customer Service by ktchapman76

Sail date: / Traveled as: Couple
Ship: Quantum of the Seas

THE SHIP WAS NOT HAF SOMETHING WRONG WITH IT AND IT WAS NOT MOVING AT NORMAL CRUISE SPEED. SO THEY TOOK AWAY THE GLACIER VIEW DAY. THEN WE HAD A MEDICAL EMERGENCY THAT TOOK 12 HOURS AND WE LOST A PORT LEAVING US ON A 7 DAY CRUISE 5 SEA DAYS. WE CRUISE WITH ROYAL ALOT AN ASKED FOR A DISCOUNT OR CREDIT TOWARDS OUR NEXT CRUISE. WE WERE TOLD THEY CAN CHANGE THE ITINERARY AT ANY TIME. IF WE DIDN'T LIKE IT FIND ANOTHER CRUISE LINE. BAD CUSTOMER SERVICES

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4.7

Amazing ship by stevieorico

Sail date: / Traveled as: Large Group
Ship: Quantum of the Seas

Amazing ship, service, and ports. I recommend Quantum of the Seas to Everyone

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3.6

It wasn't my favorite cruise but it was definitely one of my favorite itineraries!! by MrBucketlist

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Alaska - Inside Passage

This was my first full capacity cruise after sailing on 3 beautiful low capacity cruises since the pandemic began. As far as the cruise experience itself, it was one of the worst I've had in a while but Alaska made up for it. It's so conflicting to explain because for every bad part of the cruise there was something that came back and made up for it in a good way. The staff and crew were just not ready for this amount of the people. I would suggest watching my full review/ cruise documentary about this on youtube just search MrBucketlist Quantum of the Seas Honest Review. Enjoy your cruise!!!

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4.2

love ship and crew, dont like destination by RealtorValentin

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Other (Asia/Africa/Middle East)

i was on same boat 2 times before, i love this ship and crew, but i was never know fact this is crossing will be involved with pirates area in yemen, fact we have security on board with army ''TOYS'' made me nerveous from time it is was annonce and last 6 days of cruise from 16 days i was not feel comfortable, from over 30 cruises i take it is was first time in my life situation ..alsoi i was very unhappy with noise in my room 10230 in previous cruise on may 2nd and after this similar line 12230 with pneumatic sounds noise on middle of night, made me feel tired and dont sleep well for week, it is finally was resolved on this cruise, but i already was feel exosted from non sleeping for 1 week, i got same size room just diffrent side of ship 8630 and it is was not noise,, also royal caribbean was ssold for this cruise internet service, which was not working for many days at all, and few days in and out all time, mot only slow.. only highlights of this cruise was great captain Sresco Ban and cruise director Ken Rush who made as feel optimistic..i also meet couple from russia room 13210 who come from moscow and dont read and dont speak any language exsept russian, unfortenatly on this cruise was not one person from personal was able to translate for this guest programm, so i did assist this couple during this cruise, i think if company selling cruise russian speaking clients, should have programm and menue in restaurant at least omn russian language ,in case dont have russian ambassador...if i have knowledge about this destination and pirates area i will not booking this cruise, we all passenger on board was nerveous for 6 days after we learn about this situation

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2.0

Worst Cruise Ever.....Worst Ship Ever by judyk01949

Sail date: / Traveled as: Singles/Friends
Ship: Quantum of the Seas / Destination: Caribbean - Southern

I have been cruising with Royal Caribbean exclusively for over 15 years.  I have loved every cruise I have been on.  I loved the Voyager, I loved the Explorer...Loved the Oasis.  Hated the Quantum.  This was the worst cruise I have ever been on.  Restaurants horrible.....all the technology did not work.  Shows horrible had to stand in line for more than a half hour to see anything (not worth the crowded lines to see a show).  Cruising should be relaxing not standing in line.  No show is worth this stress.  Leaving the ship was the worst experience of my life.  Hundreds of people trying to get suitcases and go through customs at the same time.  Treated like a her of cattle.  I could not wait to get home.  Don't Cruise southern carribean in April all the beaches were full of seaweed.  After all these years with Royal Caribbean we are looking for another Cruise line.

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