Very Disappointed with Royal Customer Service

Item: Quantum of the Seas
Rating: 3.9
Author: ktchapman76

Quantum of the Seas Cruise Review

ktchapman76

Contributor Level: Purser

13 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 3

Overall rating:

3.9 out of 5

7 Night Alaskas Glorious Glaciers (Seattle Roundtrip)

Sail date: June 27, 2022

Ship: Quantum of the Seas

Traveled as: Couple

Reviewed: 1 year ago

Review summary

THE SHIP WAS NOT HAF SOMETHING WRONG WITH IT AND IT WAS NOT MOVING AT NORMAL CRUISE SPEED. SO THEY TOOK AWAY THE GLACIER VIEW DAY. THEN WE HAD A MEDICAL EMERGENCY THAT TOOK 12 HOURS AND WE LOST A PORT LEAVING US ON A 7 DAY CRUISE 5 SEA DAYS. WE CRUISE WITH ROYAL ALOT AN ASKED FOR A DISCOUNT OR CREDIT TOWARDS OUR NEXT CRUISE. WE WERE TOLD THEY CAN CHANGE THE ITINERARY AT ANY TIME. IF WE DIDN'T LIKE IT FIND ANOTHER CRUISE LINE. BAD CUSTOMER SERVICES

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

It was nice

Ship tip

Get on early and set your time for my time dinning

Thumbs up

Ports of call

Victoria, British Columbia

3 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Disembarkation

5 out of 5

7 Comments

cmjeppsen 1 year ago

We sailed on Quantum in June. All was well then.

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manwithnoname 1 year ago

Sorry this happened to you and they probably should have been a little more tactful in their response but your cruise contract states that they can change the itinerary at the cruise line and Captains discretion. Pretty sure all cruise lines have this in their contracts.

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Dennis54 1 year ago

This was a year ago. Hopefully they’ve got the problem corrected as we sail on the Quantum next month.

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Gwbigdog 1 year ago

Thanks for sharing

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nclcruzr 1 year ago

Just be glad it wasn't your medical emergency or someone cruising with you! Medical emergencies are very common on cruises.

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RetiredRay 1 year ago

Life happens, then the fine print gets you by the short hairs. Granted, all to often, most likely due to covid shutdowns and too much debt for correct preventative maintenance, we are seeing ship issues that affect the tentative port schedules. What is sad, in the name of profit, the passengers are locked in by lawyer written passage contracts despite known issues with ships that if we knew about we would otherwise cancel for full refund.

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cruising2004 1 year ago

Sorry you were disappointed with your cruise.

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Other reviews of this sailing

Spectacular! ALASKA!