Poor Service on Aging Ship

Norwegian Sun Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall rating:

2.4 out of 5
Norwegian Sun

11 Night Alaska: Glacier Bay Skagway & Juneau (Seattle Roundtrip)

Sail date: May 11, 2023

Ship: Norwegian Sun

Cabin type: Oceanview

Cabin number: 4244

Traveled as: Couple

Reviewed: 3 months ago

Review summary

Overall, the trip was marred with the poor service from the ship. Had the room flooding been taken care of better, everything else would have been a minor annoyance. We talked to another couple that indicated that they had been on this ship years ago and felt that it has gone down hill since. Hope they share.

Embarkation

3 out of 5
Norwegian is constantly trying to upsell. Slows the process.

Ship experiences

Food and Dining

2 out of 5
Food was average to poor. Undercooked meals and tough meats.

Onboard Activities

1 out of 5
We found that most of the activities were targeted at older passengers. We did not find them appealing.

Entertainment

1 out of 5
We did attend the magician's show. It was worthwhile. There were no other shows worth attending.

Children's Programs

Just my wife and I.

Service and Staff

3 out of 5
The staff was great until there was a problem. They would obfuscate and deliberately push you away. After being thrown from our flooding room, we were told to just wait in a public space. Very embarrassing and unprofessional.

Ship Quality

1 out of 5
This is a very, very old ship. There were two new lights with USB plugs, otherwise, it felt like 1974. The hair dryer was above the toilet, there was only one outlet in the room, and counter space was nonexistent.

Cabin / Stateroom

1 out of 5
This was our second cabin. It had a bunk bed that limited usable space with a flood stained small chair.

Ship tip

Work quickly on shore days. Norwegian was tendering and docking miles away from the towns (while others docked right in town). You lose a lot of time this way.

Ports of call

Seattle, Washington Did not visit port

Not enough time.

Sitka, Alaska

4 out of 5
Lots to do and interesting culture. Worth the time.

Juneau, Alaska

4 out of 5
We did the helicopter to the glacier. Highly recommended.

Skagway, Alaska

4 out of 5
Rented a car and drop up the Yukon. Great day and lots to see.

Icy Strait Point (Hoonah), Alaska

2 out of 5
The town of Hunnah (spelling) was interesting but very small, but still had a brewery. We got the ticket to go to the top of the mountain to hike, but the trail was closed. Would have been a good warning.

KETCHIKAN (WARD COVE), ALASKA

4 out of 5
Interesting small, but commercial town.

Victoria, British Columbia

3 out of 5
We only had about an hour to visit.

Disembarkation

4 out of 5
We found everything and were able to get to the airport on time.
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